Fred Mossler was always the kid who others found to be a bit strange; he wanted to be a businessman when he grew up, he read the business section of the paper, and he listened to news radio. And then one day when he got a pair of 1970s neon green Adidas, he knew fashion was his true passion.
However, when it came time for his first real world job, Mossler’s prospects were slim picking in his small Nor Cal town. He could work fast food, pump gas, or bag groceries: he chose Taco Bell.
But the lessons he learned from Taco Bell at 16 years old stuck with him to this very day. The fast food chain had a skill set training regime of 35 different functions. Every time you mastered a different skill set you got a star, and once you had all stars you were eligible to become a manager.
What they were doing at that Taco Bell was creating a pipeline for developing talent. That’s something that Mossler took with him all the way to Zappos, where they employ a lot of the same tactics with regard to developing employees over time and giving them more responsibility as they get more experienced.
The Downtown Speaker Series had the chance to talk with Mossler about how that impacts a business at large as part of their “Downtown Vegas will make you smarter” mission.
Here is the video: