What I’ve Learned About Giving Up Control and Trusting My Team

May 16, 2017

10:45 am

At some point cofounders will hire people to help build their company, and that means giving up some control and trusting that the people will work together towards the company mission-something I had to learn as the founder and CEO of NomNom.

There are a lot of things in life that aren’t as complicated as we make them. Intellectually we use a wide range of facts and theories to rationalize everything about what should be and convince ourselves that whatever it is can’t be that easy.

But, it is.

Fighting the Urge to Control Team Members

Business practices are the same. There is so much common sense and wisdom around us but we choose to make things complicated, potentially out of fear. After all, it can’t be that easy, right?

Here’s an example of a business practice that makes total sense but is hard to find in most working environments. For a bit of context, our team is small and distributed. We have team members in six different countries and time zones.

You know what’s complicated? Trying to control people and their work.

You know what’s easy? Providing total freedom.

One of the wonderful things about building a remote company is that you have to learn to reject the urge to control people. Instead, you have to build real trust — trust that can be tested everyday and not break.

Every team member at our company has the freedom to work from any place in the world, they can work when they feel most productive and take time off when they need it. We don’t count hours, we focus on results.

That all sounds sweet and cuddly but it works. There is no fluff here. People do better work faster, feel productive and happier. Period.

You don’t need to hear that from Jason Fried, Founder & CEO at Basecamp and coauthor of Getting Real, Remote, and REWORK to know it is true. You can intellectually understand it and know that it makes sense. In practice, it looks a bit like this: a team member called Juan types in your internal chat: Guys I’m going to take a nap and come back later, I didn’t sleep well and have a headache.

In a typical business setting there would be some sort of freak out, some peers would get offended by Juan somehow being lazy and not pushing through the day, others will keep tabs for the next 1:1 session with Juan, and in other companies Juan would get fired immediately.

Read about building a passionate culture for good

It takes a lot of discipline to build a company where Juan can feel confident about the fact that he is doing the right thing for him and the company. It takes discipline but it is not complicated.

Why do we want Juan to be tired at work? Make a bunch of mistakes and have a bad day? Wouldn’t it be easier for Juan to go, take that nap and come back when he is ready? This is not new, you know this is the right thing to do, however, managers keep overworking people, making them feel insecure and trying to get the best out of them while using fear tactics. This is bananas.

This isn’t just directed at managers, it also takes a lot of discipline from other team members trust their coworkers. They have to be convinced that Juan is doing the best for everybody and not avoiding work and playing video games instead.

Most importantly, the team needs to feel confident that Juan will come back at some point, do a superb job and continue doing his thing.

working for a startup

What Productivity Really Means

Some people work well in the evenings, others early morning. Some people need quiet environments, others need noisy places, some people have to go to the doctor or pick up their parents at the airport in the middle of the week, some suffer from insomnia.

Those things are part of life – making talented people restrict themselves to justify outdated practices is the best way to lose them.

People are responsible adults at home. Why do we suddenly transform them into adolescents with no freedom when they reach the workplace?” — Ricardo Semler

So where’s the hustle you ask.

My answer is that hustle comes in different shapes and forms. Productivity is not about sweating your ass off. Hustle and speed come from an unbreakable commitment to do our best work and help the people who help us make that work happen.

Productivity for me is to be part of a team I don’t have to control, a team that does more in less time because they are not exhausted, a team that gets involved beyond their job description because they feel good about helping others.

No drama, no waste of time, just people learning, contributing and being happy at the end of their working day, whatever that looks like for them.

How to increase productivity at work

My guess is that a lot of outdated practices come from people in positions of power who are not self-aware enough to understand how their own insecurities and psychological baggage affect their teams.

It is easier to rationalize the need for control than to do the simple thing. Let people do what they want to do and be who they want to be.

If your team is driven by learning, by freedom and by achieving a common goal, all you need to do is to provide the best environment for those things to happen. The rest is noise.

You may be thinking that’s all well and fine in a small team but you can’t do that in a larger organization.

Maybe, but here is what I know…

establish trust

It Comes Down to Trust

If trust didn’t scale, we all would be dead by now. We need to trust each other to function as a society. In business, you build trust by doing small things well, for example:

When Aurora says she is leaving early because she is getting her driving license, you as a leader, don’t freak out.

When Rudolf proposes an idea, you make sure he knows his idea will be implemented or why it will not be implemented. We all need to know WHY.

When a bunch of people are in a meeting, but Carlos has not had a chance to speak, you ask Carlos what he thinks about the discussion. Some people need to know that their ideas matter. Because they do.

When Jakobo messes something up or delivers something late, you don’t assume that he did that intentionally, you assume he was doing his best based on what he knew at the time. You try to understand what happened. No blame. Accountability is an agreement not an imposition.

If Bedelia is looking upset, you overcome your social awkwardness and ask if she is OK. If she is not OK, you let her know she can take the day off.

When you say you are going to do something, you do it. If you tried hard but couldn’t deliver, then say why. But make sure you did your very best.

Setting Boundaries

While you may think that not everyone is trustworthy and don’t care, I believe that’s a hiring or firing problem. You build trust with people who earn your trust. You can’t build trust with people who don’t want to build it with you. Most importantly, you set clear boundaries and when people fail to see them, you kindly remind them why they exist.

Good organizations know how to set boundaries without making people feel caged. Trust is built everyday, with small but frequent reactions and interaction.

I’m not saying that all of those small interactions have to feel like marshmallows. Heated conversations are needed and healthy disagreements are necessary. The trust you want to build is the kind that let’s you communicate that you are annoyed and disappointed with something or somebody without feeling the fear of destroying your relationship with that person.

“Compassionate people ask for what they need. They say no when they need to, and when they say yes, they mean it. They’re compassionate because their boundaries keep them out of resentment.” ― Brené Brown

It took me many burnouts and failures as a leader to finally understand that the best way to manage people is to not manage them at all.

Read more tips on managing team members at Tech.Co

This article is courtesy of Techstars, the best global ecosystem for entrepreneurs to bring new technologies to market. From inspiration to IPO, Techstars empowers the world’s most promising entrepreneurs throughout their lifelong journey by providing a global ecosystem made up of tens of thousands of community leaders, founders, mentors, investors, and corporate partners.

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Sofia is the Founder and CEO at NomNom.it (London ’15). Before NomNom, Sofia was the Head of Growth at Geckoboard. She loves startups, UX, CX, growth, philosophy, psychology, life hacking, data driven culture, art, fajitas and awesomeness.

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