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Best Dispatch Software Providers: Trucking and Field Service

October 26, 2018

1:10 pm

Being able to scale your business, take on more clients and improve your customer experience in one go sounds like an unbelievable proposition, but this is exactly what dispatch software can help you do.

Before we get started, though, we need to define our terms: The concept of “dispatch software” can apply to two connected but distinct services. The first service is all about dispatching and tracking vehicles and their routes, and might also be called trucking dispatch or fleet management. The second service focuses on dispatching employees to jobs, and is also known as field service. This guide covers both.

What exactly can dispatch software do for your business? Here’s a list of the typical features to expect:

  • Work order management
  • Automated route optimization
  • Real-time updates
  • Quotes in minutes
  • On-the-spot invoicing and signature technology
  • Revenue reports
  • Performance dashboard showing your business productivity
  • Better customer experience

In addition, some features are specific to trucking dispatch (fuel management and vehicle maintenance are the big ones), while other features are unique to field service (inventory management).

The aim of these systems is to reduce the administrative effort behind booking jobs and assigning field workers, letting your business book more jobs and leaving your teams free to do the work they were hired for. The result should be more income for your fleet or field team, quicker service for your customers and increased productivity for your business.

But which companies actually deliver what they claim and which company is best for your business? This guide profiles the top multi-industry dispatch software solutions to make the decision that bit easier. We’ll start with the top two companies that offer both trucking and field service dispatch software, before covering the best trucking dispatch and field service dispatch software options, respectively.


In This Guide

Read on for a quick overview of the pros and cons to each software provider, or click on any of the names above to jump directly to that review.


Verizon Connect Dispatch Software

It’s no surprise that Verizon Connect handles both fleet management dispatch and field service dispatch, given that it’s the result of a triple merger between three telemetrics platforms — Verizon Networkfleet, Fleetmatics and Telogis. Here’s what to expect from both Verizon software solutions.

Verizon Connect trucking dispatch softwareDispatch Trucks, Vans and Cars

Regulation compliance, safety features, and efficiency are all highlights of the Verizon Connect vehicle dispatch software. However, it’s a lot: The interface comes with so many features that the learning curve is pretty tough, and the pricing is slightly above the industry average as a result. For managers in need of a simple solution, it might not be the most cost-effective option. For a larger fleet that needs a robust dispatch solution, Verizon Connect should hit the spot.

Key Information

  • ELD Compliant: Yes
  • Free Demo: Yes
  • Serves any size fleet: Yes
  • Service coverage: International
  • Support options: Phone, online live chat, online chatbot
  • Support times: M-F; 7am–8pm EST
  • Strong customer service
  • Easy onboarding process
  • Easy-to-use interface

Verizon Connect field service dispatch softwareDispatch Staff and Manage Jobs

Verizon’s robust features extend to field service management options, as well. Speed up productivity with faster staff routing abilities, and streamline invoicing or paychecks with electronic forms and automatic reporting settings. Track assets in addition to your staff, with Verizon’s asset-tracking features, which includes a historical playback option to make a time-saving recovery or speed up an insurance claim.

Key Information

  • Free Demo: Yes
  • Support options: Phone, online live chat, online chatbot
  • Support times: M-F; 7am–8pm EST
  • High-value asset tracking features
  • Strong customer service
  • Easy-to-use interface
  • Wide variety of features

Check out our full Verizon Connect review here.


Service Fusion Dispatch Software

Service Fusion is another company that can help you dispatch vehicles and employees. It offers both a GPS fleet tracking software and a fully capable field service software. Here’s what features it offers for both fleet and employee dispatch.

Dispatch Trucks, Vans and Cars

Service Fusion’s GPS tracking service operates within its main field service software: Managers can simply install Fusion’s hardware GPS units into their vehicles in order to receive near-real-time updates on that vehicle’s location wherever it goes. This is a good option for companies that are prioritizing field service dispatch — Service Fusion’s specialty — but need their vehicles tracking independently as well.

Key Information

  • ELD Compliant: Yes
  • Free Demo: Yes
  • Serves any size fleet: Yes
  • Service coverage: The U.S., Canada, Mexico, the U.K., Australia and New Zealand
  • Support options: Phone, email, online live chat
  • Support times: M-F: 9am–5pm EST
  • Starting price: $20/month (as an add-on to field service software)
  • Supports both Plug-n-Play and Hardwired units

Service FusionDispatch Staff and Manage Jobs

A visual dashboard allows managers to match their staffers to each new work order with a simple drag-and-drop function. Managers can also message staffers in the field easily from their dashboard, staying up to date whenever needed throughout the day. An inventory management feature tracks and accounts for the assets used by employees during each job. Service Fusion’s suite of reporting and analytics abilities helps ensure stats about sales, deals and referrals don’t get lost in the shuffle.

On top of all that, an integration allows managers to use Quickbooks to track sales, expenses, invoicing or payments all from within the main dashboard. In short, Service Fusion is an affordable all-in-one trucking and field service dispatch software offering.

Key Information

  • Free Demo: Yes
  • Support options: Phone, email, online live chat
  • Support times: M-F: 9am–5pm EST
  • Starting price: $99/month (a per-company flat rate, not per-user)
  • Three different price plan options
  • User-friendly
  • Robust features
  • Quickbooks integration

You can read our full Service Fusion review here.


Just looking for trucking dispatch software or fleet managing features? In addition to Verizon and Service Fusion, consider these next three fleet management companies.

Teletrac Navman Trucking Dispatch Software

Teletrac Navman trucking dispatch softwareThe software’s real-time GPS fleet tracking features let managers see their entire fleet with a bird’s-eye view, a GPS map, or a street view. Two-way communication features help managers and drivers stay in constant contact. In addition, non-verbal messages can be automated, letting managers know when drivers arrive on location or hit HOS compliance milestones. Robust vehicle diagnostics features are a highlight: Managers can see up-to-date data on fuel use, idle times, drive goals, and unauthorized vehicle use. Good customer support options and affordable prices make this trucking dispatch service an all-timer.

Key Information

  • ELD Compliant: Yes
  • Free Demo: Yes
  • Serves any size fleet: Yes
  • Service coverage: The U.S., Canada, Mexico, the U.K., Australia and New Zealand
  • Support options: Phone, email
  • Support times: 24/7
  • Strong vehicle diagnostics
  • Good for mixed fleets
  • Very customizable features

Read our Teletrac Navman review in full here.


Samsara Trucking Dispatch Software

Samsara trucking dispatch softwareSamsara’s routing and dispatch features allow managers to communicate with their drivers through a messaging app. Managers can also use route analytics to improve their future routes based on past performance, and can track driver safety habits in order to address incidents like harsh braking or speeding before they result in a ticket or unneeded maintenance. Particularly high-value assets can be tracked separately, with a feature that updates managers in real-time and lets them search assets by name, location or type. Overall, Samsara covers the most popular and useful trucking dispatch features, while wrapping them in a simple software interface.

Key Information

  • ELD Compliant: Yes
  • Free Trial: Yes
  • Serves any size fleet: Yes
  • Service coverage: International
  • Support options: Phone, email, support tickets
  • Support times: M-F: 24hr; Sat-Sun: 8am–5pm PST
  • Prices are around industry average
  • Intuitive interface
  • High-value asset tracking features
  • Simple installation
  • Strong training options

Read our full Samsara review for more information.


US Fleet Tracking Trucking Dispatch Software

US Fleet Tracking trucking dispatch softwareUS Fleet Tracking makes GPS tracking systems, which typically offer fewer features than fleet management systems. Routing and dispatch abilities are still available though: From their main control panel, managers can open to Dispatch/Routing tab in order to create color-coded routes, edit them or simply search for routes they’ve already created. GPS signals can be sent at five or ten second intervals, to update fleet managers in near-real-time, and the Historical Playback features lets managers access previous route records for up to 90 days. Driving and Geofencing alerts are also available.

Key Information

  • ELD Compliant: Yes
  • Free Demo: Yes
  • Serves any size fleet: Yes
  • Service coverage: Over 150 countries, including U.S., Canada, Europe and more.
  • Support options: Phone, email, online live chat
  • Support times: M-F: 7am-7pm CT; Sat: 9am-4pm CT
  • Starting price: $29.95/month
  • Broad feature range (for a GPS Tracking System)
  • Useful installation videos

For more details, check out our full US Fleet Tracking review here.


No need for a fleet? Just looking to manage your staff? Read on for some of the best field service dispatch software.

RazorSync Field Service Dispatch Software

Razorsync field service dispatch softwareRobust features, affordable costs, and a wide range of industries serviced all combine to make RazorSync a strong contender for the best dispatch software in the realm of field service. You’ll be able to schedule and manage jobs, optimize for the best routes, boost productivity, and automate payments. The interface’s ease-of-use isn’t entirely seamless, as a users won’t be able to assign more than one technicians to each order. Overall, however, it’s a great service at an even greater price.

Key Information

  • Free Demo: Yes
  • Support options: Phone, email, online live chat
  • Support times: M-Th: 7am–7pm EST; F: 7am-5pm
  • Starting price: $40/month (plus a one-time $250-$800 activation fee)
  • Four price plan options
  • Intuitive user experience
  • Wide selection of important features

Read our RazorSync review in full here.


Housecall Pro Service Dispatch Software

Housecall Pro field service dispatch software

Housecall Pro’s main selling point? Its ease of use. The interface is streamlined, saving managers plenty of time when getting the entire team to adopt it as their field service solution. Scheduling and dispatch, invoicing, quote estimation, and payment automation can all be handled. The marketing features (which are not always a given for service dispatch software) are another highlight. Granted, the features can’t be customized as deeply as some other software options, but if you value a highly usable solution over a highly modifiable one, Housecall Pro is a top pick.

Key Information

  • Free Trial: Yes
  • Support options: Phone, online live chat, online chatbot
  • Support times: 24/7
  • Starting price: $39/month
  • Three price plan options
  • Easy-to-use interface
  • Mobile-friendly app
  • Comprehensive features

You can find our full Housecall Pro review over here.


Service Titan Service Dispatch Software

Service Titan field service dispatch software

Service Titan’s dashboard lets managers schedule and dispatch employees, manage inventory and marketing efforts, and streamline payments. A dispatch board lets managers easily access the customer information and job histories they need. They can then drag and drop work orders on their schedule to change time slots or the length of the job with a single click. It comes at a higher price point than average, but its raft of features makes it one of the more popular options, used by over 50,000 contractors.

Key Information

  • Free Demo: Yes
  • Support options: Phone, email, online live chat
  • Support times: M-F: 9am–5pm EST
  • Prices are above industry average
  • Popular software
  • Intuitive user experience
  • Strong functionality
  • Mobile-friendly app
  • Wide selection of important features

To learn more, check out the full Service Titan review here.


Conclusion

Most dispatch software systems offer varying quotes based on business size and package requirements. Ultimately the right dispatch software package for your business is the one that suits your needs, so the first step is working out what features are essential and what your budget is, and matching this with the quotes you receive.

The right field service or trucking dispatch software should make your business run more smoothly, improve your customer satisfaction and allow your business to take on more jobs. Manual processes can get you started, but the best dispatch software can help you to scale.

See how these companies stack up
to other leading vehicle dispatch providers.

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Adam is a writer with an interest in a variety of mediums, from podcasts to comic books to video essays to novels to blogging — too many, basically. He's based out of Seattle, and remains a staunch defender of his state's slogan: "sayWA." In his spare time, he recommends articles about science fiction on Twitter, @AdamRRowe

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