Can AI Be The Right Solution Against Online Trolling?

July 22, 2016

11:00 am

Though the Internet gives users the freedom to express themselves freely, it can also be difficult to regulate. For most users, their concerns aren’t so much with censoring but with the online violence and trolling that occurs on most social media and digital platforms. But even with the steps that certain platforms are taking to combat trolling, are we perhaps looking at the wrong solutions to get trolling under control?

How AI Plays a Role

AI, one of tech’s leading niches, may be a viable solution in cutting down trolling and malicious users. Some of the biggest challenges come with surveillance and monitoring of these spaces – some users may feel that surveillance may be an infringement on their privacy, but it can have a welcome place on these platforms if they’re done correctly.

Sadly, most of these platforms simply don’t have the resources currently available to keep constant monitoring going – or to give support to the users that need it the most in times of crisis. AI could offer these companies the flexibility to monitor these sites.

But, Is AI the Best Solution?

AI is already being used as a key component in keeping one anonymous app safe – Candid. Developed by two Google project leads, Candid has “developed a natural language processing system that analyzes every piece of posted content and flags inflammatory items for removal — things like hate speech, threats and slander. Off-topic posts are moved to more appropriate sections” which keep the app in order and keeps malicious activity down.

Though AI won’t create a perfect solution, it can still be important to utilize its strengths in making social media and online platforms a safe space for everyone to explore and interact with others.

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Cameron is a tech and culture journalist, comic book enthusiast, and lives near New York City. A graduate of Stockton University, she's using her words to shift the world of online journalism, one byline at a time. When she's not writing, she can be found reading sci-fi novels, collecting succulents, and planning her next obnoxious hair color. Cameron is an editorial fellow at Tech.Co. Send your tips to or tweet @BlkGirlManifest.

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