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Why Customer Service Teams of the Future Will Rely on Chatbots

By | Jun 7, 2017 at 10:50 am

Last week, I wrote on Mary Meeker’s massively influential 355-slide Internet Trends report. More specifically, on one big trend it has confirmed, the move towards voice tech. But the world of type is far from over, and in fact is still ahead of voice. It…

Gear & Gadgets

Kaptivo Makes Whiteboarding Accessible to Everyone, Even Remote Teams [Review]

By | May 15, 2017 at 3:30 pm

Here’s a common office scenario: you go into a brainstorming session and someone starts to whiteboard ideas. Things are going great, occasionally you erase and go over a section, and the meeting comes to an end. The meeting lead tells you to capture the…