The Entrepreneur’s Survival Guide for Doing Business in the Big Apple

June 25, 2015

8:00 am

Your company can and should be based anywhere, but if you really want to grow, you need to consider opening a satellite office in New York City. The Big Apple can be a bit intimidating — believe me, I’m from the Midwest and am pretty familiar with the transition — but once you realize that all you need to do is think a little larger and work a little faster, you’ll be happy to see your business flourish.

According to Thomson Reuters, having a New York presence is essential to connecting with large enterprises. And if you take a look at New York’s growing startup culture, you’ll realize just how welcoming it is to smaller businesses. Take WeWork, a New York-based company that provides shared office space for entrepreneurs, freelancers, startups, and small businesses. It recently raised $355 million before growing to be worth billions. Or you can look to any of the 11 new companies taking advantage of the state’s new START-UP NY program.

Bottom line: New York has long been considered a city of opportunity, and if your company is going to reach its full potential, you’re going to have to take a bite out of the Big Apple.

Breaking Into the Big Apple

In principle, doing business in New York is like doing it anywhere else — except that it happens a lot faster and on a bigger scale. If you’re already an aggressive entrepreneur, this won’t come as much of a surprise. In fact, you’ll probably relish the challenge.

New York is full of overpromising and underdelivering. As Midwesterners, we naturally do the opposite — we set reasonable expectations and meet or surpass them — which many New York businesses appreciate as a valuable trait. Once we’d gotten beyond the cultural issue, it was just a matter of getting up to speed on New York business trends.

Doing Big City Business the Midwestern Way

While doing business in New York isn’t much different from anywhere else, there are a few tips that will help you to achieve success in the Big Apple:

1. Provide a great customer experience.

Gaining loyal customers in a larger, more fast-paced city can be difficult. Traditional marketing is useful, but nothing beats providing a high-quality customer experience. Get to know your customers personally, and find out why they came to you. Then, provide them with the best possible solutions.

2. Maintain contact as much as possible.

In the hubbub of the big city, it can be easy for your company to fade into the background. Avoid this by continually adding value and staying in front of the customer.

Provide a constant stream of useful and entertaining web content, such as blog posts, videos, podcasts, and whatever else it takes to stay top of mind. Good communication goes a long way in New York.

3. Be authentic.

I have some clients in Brooklyn who simply appreciate how we do business. It’s not a secret — it’s simple honesty. We try to provide authenticity, business intelligence, and a good ROI. We inform our clients about what’s going on in a timely manner, and in doing so, we’ve earned their trust.

4. Overcome cultural barriers.

Let’s face it. Almost everyone in New York assumes Midwesterners think slow, talk slow, and move slow. So you have to prove that you can keep up with everything from holding a conversation to participating in the marketplace.

New York provides the opportunity to exponentially grow your business because — let’s face it — the city is one of the most impressive in terms of innovation and finance. While you may think breaking into it is an insurmountable task, it’s actually pretty simple. In the end, it’s all about thinking fast and thinking big.

 

Image Credit: Flickr/Zoli Juhasz

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Joshua Conran (https://www.linkedin.com/in/joshuaconran) a senior partner at Deksia (http://deksia.com/) a branding agency that’s been successfully combining business intelligence and award-winning design for the past decade. Joshua’s entrepreneurial experience in multiple industries provides him with unique empathy and knowledge for business owners and a deep understanding of what’s important to them. Joshua’s firm focuses on providing excellent brand strategy and design services while keeping clients’ financial health and goals at the forefront of any initiative.

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