July 22, 2011
There’s nothing worse than bad customer service. Nowadays, the old adage “the customer is always right” has morphed into something more along the lines of “the customer is always screwed.” If you have a complaint about a company, it seems that you either end up 1) on hold indefinitely, forced to listen to the rockin’ stylings of elevator music for the better part of your day, or 2) finally reaching a representative who asks you all sorts of ridiculous questions that don’t get any closer to solving your actual problem.
With new mobile app ComplainApp, you can finally get the help you deserve as a consumer. Harnessing the power of Twitter, Facebook, and soon Google+ and GetSatisfaction, the app helps you submit and resolve complaints with businesses you’re frustrated with by connecting you to people who are experiencing similar problems.
The first thing you see when you open up the app is a list of other users’ recent complaints. If a particular one makes you say, “I feel your pain!”, you can retweet the complaint with a single click. The whole idea behind ComplainApp is that the bigger a scene you make on a social network, the more likely the complaint will get noticed by the company. More people = more power.
You can also create your own complaint by choosing from a menu of companies and common problems. The complaints are posted on the service, where other users can repost the complaint via their various social networks. The app ensures that complaints go directly to all the correct accounts (@AvisWeTryHarder instead of the intuitive @Avis, for example).
The coolest part about ComplainApp is that it’s persistent. If your problem doesn’t get resolved with the initial blast through social networks like Twitter, Facebook and LinkedIn, the app will keep re-sending your complaint via more traditional methods like e-mail, phone, and fax until you get results.
And if it still doesn’t work, you can use ComplainApp to complain about ComplainApp (whoa, complain-Inception…). Founder Noam Gordon promises he’ll respond to all these complaints and use them to improve the app in its future installments.
Bringing groups of complaining people together, ComplainApp makes it easy – and free! – for you to let companies know when they’ve failed. So go ahead – stick it to the man.
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