Freshservice—Voted #1 ITSM software by industry experts
Improve agent productivity & employee experience with a consumer-grade solution.
Triage incoming tickets and provide ML-powered suggestions and responses so they can focus on more strategic IT initiatives.
Provide a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot.
Meet your customers’ needs with rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and marketplace Apps.
Streamline service management across teams using a unified platform for improved visibility and efficiency.
Deliver delight, increase efficiency, and realize greater ROI with Freshservice
For getting started
$19
/agent/month, billed annually
$29/agent/month, billed monthly
For growing businesses across their LOBs
$49
/agent/month, billed annually
$59/agent/month, billed monthly
ITSM + ITOM + Project Management for large organizations
$95
/agent/month, billed annually
$115/agent/month, billed monthly
Service management solution for enterprises
$119
/agent/month, billed annually
$145/agent/month, billed monthly
Transaction Definition: Any action taken via the App node in the Workflow Automator.
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Available on Pro and Enterprise
Purchase at least one license of Freddy Copilot to get complimentary access to Freddy Insights Beta for all your agents.
Available on Pro and Enterprise plans
$250
1000 Transactions per pack
Starter, Growth, Pro, Enterprise
Validity: End of Billing cycle
Transaction: Any action taken via the App node in the Workflow Automator
$75/mo
for a pack of 500 assets
Unlimited assets at $1500/mo
Available on Growth, Pro, and Enterprise
$15/user/mo
Available on Pro, Enterprise
Invite other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice.
$1/employee/month
Available on Pro and Enterprise
Validity: End of Billing cycle
The add-on cost/month is based on the number of employees in an organization
$39/agent/mo
500 suggestions per pack
Available on Enterprise
Validity: End of Billing cycle
Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent.
We DO NOT count the concierge queries and small talk.
All prices are exclusive of applicable taxes
24 x 7 email support and 24 x 5 phone support included with all plans
No credit card required Upgrade, downgrade or cancel anytime No strings attached
As per Gartner Peer review 2021
Criteria |
|
|
|
|
|
|
---|---|---|---|---|---|---|
Overall Rating |
4.4 |
4.2 |
4.7 |
4.4 |
4.6 |
4.5 |
Product Capabilities |
4.6 |
4.3 |
4.6 |
4.4 |
4.6 |
4.5 |
Service & Support |
4.5 |
4.4 |
4.6 |
4.4 |
4.5 |
4.2 |
Ease of Deployment |
4.3 |
4 |
4.7 |
4.3 |
4.6 |
4.5 |
Willingness to recommend |
84% |
69% |
89% |
80% |
88% |
83% |
Evaluation & Contracting |
4.4 |
4.2 |
4.7 |
4.5 |
4.5 |
4.4 |
SOC 2 Compliance
GDPR Ready
EU-US Privacy Shield
"If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, Freshservice is ready."
"Freshservice helps us drive intelligent decisions by letting us track data."
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
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