October 8, 2015
HelpCrunch has only been available since the end of May 2015, and they’ve only been available to mobile users. However, when I spoke with them during their launch, the team indicated that it would only be a matter of time before they rolled out a web platform to compliment their mobile offerings.
Lo and behold, the team recently launched HelpCrunch Live Chat 2.0. To hear them tell it, this new offering promises to eliminate broken sessions and the burden of immediate replies from both customer and client lives. In other words, it’s a real time messenger that HelpCrunch feels is superior to other competitors.
“We built this solution with one goal in mind – we wanted to provide a modern way for businesses and their customers to communicate on a website,” says CEO Serge Morozov. “As a SaaS business we knew that ordinary live chat solutions would not be good enough in today’s complicated business environment. So, we fixed live chat issues that bug businesses – including ours – the most.”
Whether Live Chat 2.0 agents are on or offline, HelpCrunch will still allow customers to send messages directly to businesses. Further, all messages are kept in the same thread and full chat history is accessible at any time to both sides. Morozov also built HelpCrunch to be fully integrated with CRM: once your website visitor becomes registered, you’ll get access to their personal and behavioral data to help build a more personal customer relationship.
“Regardless of chosen pricing plan, our customers will have all HelpCrunch solutions and tools at their service. We really want to show businesses that there is one, single solution that can cover all sides of customer communication for both web and mobile,” says Morozov.
It might seem like backwards logic, but HelpCrunch actually told me that about 60 percent of all online traffic comes from mobile users. While that statistic is absolutely growing, there’s still about 40 percent of traffic coming from the web. So, while building mobile first is a good call in a lot of situations, you can’t leave the web users behind – it’s a pretty smart move, in my opinion, to cover all your bases like HelpCrunch is doing.
Image Credit: HelpCrunch Facebook page
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