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Jive Phone System Review

August 23, 2018

11:24 am

Jive logo - tech.co
  • Established: 2006
  • HQ: Orem, UT
  • Cloud solutions only
  • Voice & Video platforms
  • Integrates with key apps

A flexible phone system provider with competitively priced VoIP solutions.

Easy to scale and with payment brands for companies of any size, Jive provides dedicated cloud based solutions in place of traditional phone systems.

Jive’s interface makes managing and routing calls to dedicated numbers and changing call flows very simple.

  • Month-to-month or long term contracts available
  • Integrates with Salesforce, Google and others
  • Supplies phones from major brands


Jive is a specialist in virtual telephone systems, and can provide a VoIP solution for your business that incorporates voice and video calls, or even create an entirely cloud-based call center.

It offers integration with essential software packages including Zendesk, Outlook and Salesforce.

Pricing is based on the size of the business. Jive can cater for everyone from small startups to larger, more established businesses.

Jive Telephone Services: Core Features

Jive Voice

The main offering from Jive, Voice, is its VoIP solution for traditional business phone systems. Jive Voice is entirely cloud-based, handling all the back-end network responsibility for your company, and offers more flexibility than standard setups.

That’s not to say that your company won’t have full control over how the system operates. All call routing is easy to set up and customize thanks to Jive’s online portal, and its visual dial plan editor makes organizing calls a breeze.

With custom schedules and routing, administrators can arrange an entire years process in just one step. This can include declaring when to route calls through to the answer service, or a secondary support team. The “Find Me/Follow Me” feature allows for calls to be routed through to several devices in order, including mobile devices.

In addition, Jive’s Voice system also offers call queues, auto attendants, custom greetings and more.

Jive Video Callingjive video calling graphic

As well as Voice, Jive also offers a video system, designed to integrate with the rest of the cloud platform. Handy for one on one video calls, or conferencing with wider parties, the feature doesn’t require any dedicated hardware, just an internet connection and a connected device, whether it be a desktop PC or a mobile phone.

While communicating over video, callers can easily share documents and files too, all onscreen, with a few clicks of the mouse.

Jive Contact Center

If you’re looking to run a contact center, but not sure you can afford the physical space for one, Jive can provide the tools to do so virtually, with a setup that offers all the features a successful contact center needs, but hosted in the cloud.

This includes real time report data, agent summary reports and live status wallboards to track your call volumes, waiting times, agency efficiency and so on.

Jive also offers Call Center Pro, which takes their original Call Center package, for traditional setups, but adds even more features, with call scripting, automatic call back and speech recognition.

Jive Phone Models

Jive offers an extensive range of phones to fit all budgets, as well as other vital equipment including pagers, conference phones and headsets.

With hardware providers including Cisco, Polycon and Panasonic, it provides big name brands that can be relied on.

Phones vary in price from under $100 to over $600, depending on functions. One flagship model, the Cisco 8851 comes with a 5-inch color screen, Bluetooth capabilities, and is of course fully compatible with Jive’s business telephone system.

Cisco 8851 phone - tech.co
The Cisco 8851 handset is available for use with Jive software

Set Up and Customer Support

Jive offers 24/7 support, with numerous ways to contact the company, including a toll free number, email support and a support ticket system.

Jive also hosts a dedicated online customer center, where users can find support videos, chat and forums, all designed to help with queries and offer assistance as quickly as possible.

Their range of online videos give step by step instructions for using its software and phone systems.

Support & Training

Support options

  • Phone: 877-548-3003
  • Email: support@jive.com
  • Live chat support
  • 24 hour support line

Training options

  • Online training videos
  • Online training manuals
  • Dedicated forum
  • Online Glossary

Jive Plans and Pricing

Jive offers a good suite of options for businesses of all sizes, but doesn’t overwhelm with it’s choice, meaning you won’t get bogged down in packages.

The pricing scale varies depending on the size and needs of your business, but the Voice package starts at $19.95 per user. The quickest way to get a bespoke quote for your company is to use our price comparison form today.

Final Verdict

Jive’s strengths are its uncomplicated product range and its scalability depending on business size. The wide range of support options and 24/7 help also mean that there is always assistance when you need it.

The suite of options for its voice and video call packages are extensive, and should cater for everyone from startups to established businesses with advanced requirements for call handling and reporting tools.

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Jack is a senior writer at Tech.co with over a decade's experience researching and writing about consumer technology, from security and privacy to product reviews and tech news.

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