Mend: Mobile Tech Revives the House Call

May 5, 2015

9:00 am

Mend 1You might say that the drive to provide convenient, patient-centered medical care is in Mend founder Dr. Jonathan Clarke’s blood – in the 1970s, his grandfather was a family physician practicing in east Texas and traveled from town to town providing care for patients in their homes. Today, physician house calls account for just 1% of medical visits.

With technology advances and the move toward on-demand services (Uber anyone?) Dr. Clarke saw an opportunity to bring the personal touch and convenience of the house call back for busy professionals and families – at a cost comparable – in most cases lower – than a visit to urgent care or the ER.

Mend 2In 2015, Dr. Clarke launched Mend, a mobile app that delivers convenient, affordable, on-demand healthcare to your home, office, or hotel for patients age 2-64, and specializes in the treatment of common illnesses and injuries that require prompt evaluation, but aren’t serious enough to require a visit to an emergency room. Mend’s “delivery menu” provides transparent, all-inclusive pricing for their services – which include medication delivery – so you can spend your time focusing on getting better (and your Netflix queue) and not sitting in infectious waiting rooms or pharmacy lines.

The service is currently available in Dallas with imminent plans for expansion. We caught up with Dr. Clarke to get some additional insight:

What emerging Trends are you Excited About?
On-demand everything is huge and I’m excited to be a part of that movement, making life more convenient for consumers. Within healthcare, smaller, faster, cheaper medical devices are making the hospital and traditional doctor’s office nearly obsolete for common illnesses and injuries. There is a huge opportunity within this space to do good and be successful. Telemedicine and wearable tech aren’t quite there yet, but I think we’re going to look back on those and wonder why we didn’t embrace them sooner. They’re definitely on my radar.

What’s your wildest Long Term Vision for this product?
My BHAG (big hairy audacious goal) is to make healthcare more convenient and less expensive for consumers across the U.S. Sounds trivial, but it’s a MASSIVE undertaking disrupting such a thoroughly entrenched (and broken) system. In the shorter term, I’d like to begin solving the physician / patient mismatch by creating an Uber-like marketplace for healthcare professionals that allows patients to choose available providers nearby to serve their healthcare needs, on-demand.

What’s the biggest Advantage & Disadvantage to starting up in your City?
The advantages in Dallas are plentiful, but the greatest is COMMUNITY. What a great place to start a business, surrounded and encouraged by like-minded individuals. Traffic is, without hesitation, the greatest disadvantage to our business in particular. We’re a mobile business that promises service on the consumers’ schedule. Dallas traffic could dash that promise against the rocks in a single rush hour.

If your Startup Were a Cocktail, what would it be?
An old-fashioned. Its classic Americana, warm, inviting and familiar… yet undergoing great resurgence among modern mixologists, who twist it to fit modern tastes and desires.

Jonathan Clarke, MD is board certified in emergency medicine. A decorated veteran, he served in the US Navy for over 14 years, with wartime tours as a physician in Iraq and Afghanistan. He is currently a Major in the US Air Force Reserves, where he serves as a Flight Surgeon with the 457th Fighter Squadron.

Follow Mend: @MendAtHome

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Jen Sanders is an avid supporter of the startup community locally and nationally, She currently serves as an Ambassador for the Dallas Entrepreneur Center (DEC) and is an Advisory Board member for retail and lifestyle startup, Need. Jen is an angel investor and works with several local startups and nonprofits. Most recent obsession: smart cities and sustainable urban development. She graduated from the University of Virginia with a B.A. in Psychology with a minor concentration in Economics.

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