We asked nine entrepreneurs what kinds of technology their companies use as their primary means of communication and how well it works. Check out their answers below and implement something at your startup today:
We have members of our team across the United States and in the Philippines, India, Pakistan and the UK. Hipchat allows us to easily create rooms for different teams. Whether we’re chatting, sharing files or doing video calls, the platform has become the central hub for our internal business communication and sharing.
– Joshua Dorkin of BiggerPockets
A Mix of Cloud-Based Technologies
We use a mixture of several programs such as Basecamp for project management, Google Docs for uploading documents, GoToMeetings for virtual conferences and a few others for smaller projects, such as Appointment Core. My team might chat via Skype, but IMing is used for clarifications on projects rather than personally connecting. These all act as a reliable way to schedule our time and keep us all on the same page.
– Nicole Munoz of Start Ranking Now
Slack is remote team communication and collaboration at its finest. When it first came out my immediate thought was, “not another platform!” This one is different, though. Think of Slack as a replacement for email with your team. In Slack, your messages are synced and indexed, and the search functionality is gold.
– Natalie MacNeil of SoulSeconds
Zoom Video Conferencing
We’ve tried every collaboration tool, plugin and gadget, and found that old fashioned video conferencing software is the best way to keep remote employees connected. The key is to require the video cameras be turned on, even when the work-from-home employees are in pajamas! We also have a “sound policeman” who makes sure remote employees can hear and are heard during our larger company calls.
– Dan Golden of BeFoundOnline
We’ve tested many tools and systems, but found Podio to be the most adaptable to our internal workflows. We use Podio to create projects, deliverables and tasks, and it also allows us to prioritize projects and make sure nothing is forgotten. The price per user is incredibly reasonable, making it a strong, scalable and adaptable platform.
– Marcela De Vivo of Gryffin
Similar to AOL Instant Messenger but limited to only users within our company, we use Pidgin to communicate. We had a problem with project employees texting work instructions on client sites, and quickly implemented this when customers complained. Now with remote teams of 2-3 all over the country, we can easily and discreetly converse and problem solve on the spot.
– Josh Fuhr of Auditrax
Email and Skype
We rely on email and Skype for internal or external communications because it allows us to connect in real time and resolve any issues in a timely manner. Many of our client trainings — and ours — are conducted through Skype because it enables screen sharing, and most clients already use it.
– Alfredo Antanacio Cader of Uassist.me
Flowdock is vital to our workflow because it keeps everyone on the same page, lets us easily communicate as a group or one-on-one and makes for easy file-sharing. The inbox view shows things like git commits, outages, etc. so that everyone can see what is being worked on. This then integrates perfectly with the team chat features and makes for a perfect remote or office mixed-use tool.
– James Simpson of GoldFireStudios
An Active Confluence Wiki
This keeps everyone on the same page. As well, there’s one written record of the decisions from our meetings and one version of product specs. If anything changes, everyone gets automatically notified because Confluence sends out an email for Wiki edits to relevant parties.
– Brian David Crane of Caller Smart