Audio Discovery Startup Nexidia Expands Tools to Help Customer Calls

February 10, 2015

8:00 pm

Atlanta-based Nexidia, a startup that provides indexing and mining software for audio and video, is enhancing its discovery application, by incorporating the Neural Phonetic Speech AnalyticsTMNexidia Search will now be able to provide more discovery tools for the review of audio evidence.

Nexidia provides speech analytics to government agencies and media companies, to help unlock intelligence hidden in recorded audio and video content. The Neural Phonetic Speech AnalyticsTM builds on the software’s existing automatic speech recognition engine to produce word-level transcription and sentiment analysis. This helps reviewers quickly understand the context of their data set.

“This release adds the notion of concept search to Nexidia’s audio discovery solutions,” said Vice President and General Manager of Legal Markets, Jeff Schlueter. “Now, users can start with a visual reference to see what words and phrases are showing up frequently in the audio, and then use this information to search more deeply into the content using our traditional phonetic search.”

These features add a new, visual approach for legal reviewers to automatically see and analyze the most common themes and topics that occur within a body of audio evidence. The system displays several reports, including word clouds depicting frequency of occurrence at both the word and phrase level, and a related phrase diagram that lets users show the most common words and phrases in relation to each other. A great tool for a business that relies on customer service and client relations on the phone.

Nexidia provides a new output that can then be translated directly into queries that are run against the full phonetic index to quickly and accurately bring up all of the files that correspond to these searches.

In addition, the word-based analysis can use other textual content from a matter – such as emails, transcribed depositions, and news articles – to help improve the phrase recognition output and deliver results that closely represent the content of the recordings. This update is a step forward in the improvement on speech-based technologies, which can help businesses’ client management.

 

 

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Camila has been heavily active in South Florida’s tech startup community, where she is a co-host of a local radio show called pFunkcast. Camila previously worked at Greenpeace International and the Organization of the Prohibition of Chemical Weapons (OPCW) in various communication roles. A proud Brazilian who spent most of he life in Peru, she is passionate about traveling and documentaries.

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