October 26, 2015
With the increasing popularity of Facebook and Twitter, almost every single company that has a website is on social media. For some people, social media marketing is just a fad that can provide advantage while it lasts. And then there are others who think it’s a lot of hype around something that holds no advantage. However, socializing your brand has become more important than ever before.
Is Social Really Important?
Almost a decade ago, marketers were pondering over the same question, thinking that it’s just a fad and will fade away in a few months or a couple of years. It didn’t. Social media is here to stay and has become even more powerful as more and more people network on it.
If you’re looking for one good reason to get social media services for your website, we have a reference list for you.
1. Two-way Immediate Communication
If your customers are upset over something, they don’t want to wait for 30 minutes while their call is put on hold. And they don’t want a 24 hour waiting period for your email. They want a quick response. Your social media service should be active on the network and reply to complaints as soon as possible. This lets other people see how helpful you are, and thus it increases your sales.
2. Transparent Communication
When a customer brings up a complaint regarding your products or services, others can read that. And when your team replies to their concerns, your fans can see how you replied to the comment. This builds a positive brand image. When communication is transparent, it helps both sides. While you build a positive image, customers get their complaints resolved quickly – so it’s a win-win situation.
3. More Conversions
You can’t make new customers with each new post, but when you solve a customer’s complaint, other people will start liking your brand. Also, your posts and replies will reflect your brand essence. Make sure that no matter what the customers say, you have to reply with a positive tone. This will build a positive aura around your brand that will encourage conversions.
4. More Followers
When a fan experiences positive communication with your brand, they will share this experience with their friends on social media. This is the main reason this platform is called social – people discuss their good and bad experiences. If a person had a bad experience with your company, they will discuss it with their friends, and this will not be good for your brand image. When you get social media marketing services from a good company, you can turn all customer communications into positive experiences and gain more followers.
Remember, being on social media isn’t just about posting content, but also about resolving customer issues. As you answer their questions and resolve their issues, your business will be a bit more vulnerable, but if you have the right social media services, this risk is certainly worth taking.
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