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Business Phone Systems

IVR Systems

What is IVR? IVR (Interactive Voice Response) technology allows callers and computers to interact over the phone through an automated voice system. While it has many applications, its fundamental purpose is to collect information from a caller. Based on a particular touchtone or simple...

Business Phone Systems

VoIP Security

VoIP technology is growing at a rate virtually unrivaled in the business world, disrupting an industry that has long remained the same with traditional structures being in place for several decades. With the benefits on offer from a VoIP phone system it is no...

Business Phone Systems

VoIP Headsets For Business

Finding the right office products for your team is one of the biggest hurdles when it comes to getting the correct communications structures in place for your business. However, what should be a straight forward process can often be made more complicated by the...

VPN

What Is OpenVPN and Should You Use It?

OpenVPN is an open-source VPN protocol allowing secure online access from point-to-point completely free of charge. We explain the pros and cons of using the free OpenVPN protocol, plus whether it's the best VPN for you. With digital privacy and online security continuing to...

VPN

VPN Troubleshooting Guide – How To Fix VPN Problems

A Virtual Private Network (VPN) is an essential online tool for boosting your online privacy and security. However, VPN problems can cause lost VPN connections and error messages. Fortunately, there are a number of fixes you can try. VPNs have certainly become a lot…

Business Phone Systems

Phone Switchboard Guide

Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service standards, make cost savings and reduce the workload for call operators. What are Phone Switchboards?Different Types...

Business Phone Systems

Virtual Receptionist Phone System

What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of...

Business Phone Systems

PSTN – Public Switched Telephone Network

PSTN refers to a traditional fixed line phone network. Commonly referred to as the Plain Old Telephone Service, PSTN represents the public and government-owned telephone system used by businesses and residents alike. It’s international in scope, and comprises networks of circuit-switched wires that transfer...

Business Phone Systems

Telecom Operators by Brand Value

Just How Valuable Are Our Operators? The popularity of mobile devices has grown at a rate that nobody could have predicted. Handsets are packed with more technology than before and today we spend our precious time staring into beautifully vivid, high definition digital displays....

Business Phone Systems

A Guide to SIP Trunking

Session Initiation Protocol or SIP Trunking as it is commonly known is very similar to your conventional business phone line, but it relies on a virtual connection to a Public Switched Telephone Network (PSTN) making use of your internet connection. SIP Trunk Pricing ComparisonTop...

VPN

How To Set Up a VPN

Using a VPN can make your connection to the internet more secure and more private. If you set up a VPN, you can anonymise your browsing and access overseas services, too. The best virtual private networks (VPNs) are easy to set up, and should…

VPN

What is a VPN?

A Virtual Private Network (VPN) is a great way to boost your online privacy and security by providing an encrypted connection to the internet. With a VPN, you can connect to websites and online services anonymously, hiding your location and protecting your activity from…