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Tips & How To’s

How to Handle Negative Company Reviews on Glassdoor

By | Jul 20, 2016 at 7:00 pm

How can you get the dirt on a company before you get hired? And how can you hurt the reputation of a company that fired you? These two questions get to the heart of what makes the website Glassdoor so dangerous. If you’re under…

Opinion/Analysis

3 Often-Overlooked Steps to Great Customer Experience

By | Dec 18, 2015 at 7:00 pm

Customer experience is a priority for most organizations, yet most struggle to realize the full potential of these efforts. Most companies tend to rate themselves highly on customer experience as they focus on obvious measures of success. However, studies consistently show there’s a gap…

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Jobs/HR/Recruiting

Give Employees a Chance to Be Heard with Hyphen

By | Sep 24, 2015 at 7:00 pm

You just performed one of your semi-annual employee engagement surveys in an effort to find out what your employees think and feel about the workplace. And, much to your delight, most of the results are positive. In fact, practically allof them are. Seem a…

Jobs

How to Stay on the Pulse of Your Employees with Waggl

By | Jun 2, 2015 at 9:00 pm

Emily is the human resources manager for a successful mid-sized business. One of her many jobs as the HR manager is to get feedback from employees on everything from day-to-day business operations to leadership performance to client ideas. Unfortunately, getting truly honest feedback from…