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San Mateo

Why Customer Service Teams of the Future Will Rely on Chatbots

By | Jun 7, 2017 at 10:50 am

Last week, I wrote on Mary Meeker’s massively influential 355-slide Internet Trends report. More specifically, on one big trend it has confirmed, the move towards voice tech. But the world of type is far from over, and in fact is still ahead of voice. It…


San Francisco

Top Highlights From Mary Meeker’s 2017 Internet Trends Report

By | Jun 1, 2017 at 8:30 am

Mary Meeker’s influential Internet Trends Report just dropped, which means that everyone’s digesting the latest news on the state of the internet. But the presentation is 355 slides long. What you need is a series of pre-chewed insights into the current and future trends…