We asked three entrepreneurs what they think the best way to break up with a client is without completely ruining the professional relationship. Check out their answers below and start practicing your sad face:
Explain why you are not able to help them as a client. Nothing beats the truth. Be sure to be clear and polite when ending a relationship. If possible, offer alternative businesses as suggestions for them to research so they have an idea of what direction to go in to find what they are looking for.
– Jessica Baker of Aligned Signs
Say Your Professional Goodbyes
Be professional about it. Finish any pending projects you’re working on and then inform them once you invoice them that it’s time you part ways. Make sure to look at the contract you signed with them to give enough advance notice, if applicable. Thank them for the business and support that they gave you and let them know that you feel you’re no longer the best fit for their needs.
– Steven Buchwald of Buchwald & Associates
Keep Emotions Out of It
When breaking up with a client, be careful to keep emotions in check and to keep it professional. It is not always necessary to offer an explanation for your decision. Express gratitude for the past partnership and share that you will be taking your business in another direction as of a specific date. Then provide a road map for moving forward and completing any outstanding work.
– Emily Richett of Richett Media
Read about more business tips and how to’s here at Tech.Co