3 Ways to Amicably Break Up With a Client

March 21, 2017

2:20 pm

Breaking up is never easy. Feelings get hurt, partnerships are dissolved, and everyone leaves with a bad taste in their mouths. However, it’s important to recognize when a client is no longer the right fit for your company.

We asked three entrepreneurs what they think the best way to break up with a client is without completely ruining the professional relationship. Check out their answers below and start practicing your sad face:

Be Honest

Explain why you are not able to help them as a client. Nothing beats the truth. Be sure to be clear and polite when ending a relationship. If possible, offer alternative businesses as suggestions for them to research so they have an idea of what direction to go in to find what they are looking for.

– Jessica Baker of Aligned Signs

Say Your Professional Goodbyes

Be professional about it. Finish any pending projects you’re working on and then inform them once you invoice them that it’s time you part ways. Make sure to look at the contract you signed with them to give enough advance notice, if applicable. Thank them for the business and support that they gave you and let them know that you feel you’re no longer the best fit for their needs.

– Steven Buchwald of Buchwald & Associates

Keep Emotions Out of It

When breaking up with a client, be careful to keep emotions in check and to keep it professional. It is not always necessary to offer an explanation for your decision. Express gratitude for the past partnership and share that you will be taking your business in another direction as of a specific date. Then provide a road map for moving forward and completing any outstanding work.

– Emily Richett of Richett Media

Read about more business tips and how to’s here at Tech.Co

This article is courtesy of BusinessCollective, featuring thought leadership content by ambitious young entrepreneurs, executives & small business owners.

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