Question 1

What do you say when sending an invoice to someone?

Accepted Answer

Rather than just sending an invoice without context, it’s a good idea to send a message akin to “Hello, this is Dave from Dave’s Plumbing. Here is your invoice, numbered #XYZ123, for the sink repair on January 12th. Please pay at your earliest convenience. Thank you.”

Question 2

When is the best time to send an invoice?

Accepted Answer

While most people are checking their email at around 10AM or 1PM, there’s no real optimal time to send an invoice email, as you aren’t trying to catch the eye of a potential customer, you’re just trying to close on a deal that’s already underway.

Question 3

Can I see all my invoice history with invoicing software?

Accepted Answer

Most invoice software will save your invoices even when they’ve been paid. As they’re basic documents, they don’t take up much room, so it doesn’t take much effort to retain your entire invoice history.

Question 4

What should I do to collect an outstanding invoice?

Accepted Answer

If a customer isn’t paying their invoice within a reasonable time frame, you can always send them a few reminder emails. If there’s no response, it’s possible that you may have used the wrong email address, so it might be worth contacting them in person. If that doesn’t work, it could be time for law enforcement to get involved, as failing to pay for services rendered is a crime.

Question 5

Which industries need to invoice?

Accepted Answer

Any business selling goods or services should provide an invoice. However, some industries have more complex types of expenditures and therefore need more complex invoicing. Hotels in particular tend to require complex invoices: We've rounded up the best hospitality accounting software over here.

Question 6

Can I still make an invoice without a template?

Accepted Answer

It’s not hard to make an invoice. Even just googling an image of a template will give you a general idea of the formatting you’ll need to follow in order to create a reputable template. However, templates aren’t really the main reason to invest in invoice software – as if you choose not to invest in invoice software, you’ll be missing out on all sorts of useful features, like recurring invoices or invoice analytics.

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