Business Phone Systems
IVR Systems
By Richard Parris | Jun 20, 2018 at 11:27 am
What is IVR? IVR (Interactive Voice Response) technology allows callers and computers to interact over the phone through an automated voice system. While it has many applications, its fundamental purpose is to collect information from a caller. Based on a particular touchtone or simple...
Business Phone Systems
Hospitality Phone Systems
By Richard Parris | Jun 20, 2018 at 11:20 am
Technology in the hospitality sector has evolved considerably in recent years, so much so that hotels, restaurants and other hospitality providers can operate much more efficiently. Being able to communicate effectively is crucial in a customer focused industry and a good telephone system is...
Business Phone Systems
Phone Switchboard Guide
By Richard Parris | Jun 20, 2018 at 11:20 am
Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service standards, make cost savings and reduce the workload for call operators. What are Phone Switchboards?Different Types...
Business Phone Systems
PBX System Review
By Tom Fogden | Jun 20, 2018 at 11:19 am
What is a PBX? FortiVoice’s FVC 100T IP PBX system PBX stands for Private Branch Exchange, and it refers to your business’ internal phone system. It allows for employees to call each other, and take and receive external calls through a certain number of external phone...
Business Phone Systems
Virtual Receptionist Phone System
By Richard Parris | Jun 20, 2018 at 11:15 am
What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of...
Business Phone Systems
Call Center Phone Systems
By Richard Parris | Jun 20, 2018 at 11:15 am
A call center phone system is an important tool used by contact centers to establish and maintain effective communication channels with customers, suppliers and various agencies connected to your business. The customer care team should be at the center of your customer service operations...
Business Phone Systems
Fonality Phone Systems Review
By Richard Parris | Jun 20, 2018 at 11:15 am
Serving up to 25,000 businesses, Fonality specializes in IP voice and telecom solutions for small to mid-size companies, or as they define it, any business with 5 or more employees. Rather than offering complicated features that you may never need, they focus on the...
Business Phone Systems
Polycom Phone Systems and Headset Reviews
By Richard Parris | Jun 20, 2018 at 11:15 am
Polycom are one of the leading providers of telecom products in the world. They are at the forefront of innovation within the industry and often the first to market with cutting edge, technology that is leading the way each and everyone of us communications...
Business Phone Systems
Ooma vs Vonage – Price and Business Plans Comparison
By Richard Parris | Jun 20, 2018 at 11:15 am
Choosing the right phone systems provider for your business is one of the most important decisions you can make. Communication is key for any successful business and ensuring your workforce can communicate effectively both internally across departments as well as externally with customers and...
Business Phone Systems
Best VoIP Providers Comparison
By Richard Parris | Jun 20, 2018 at 11:15 am
Why a VoIP Service is Perfect for your Business? If you are a business owner looking to expand your organizations internal and external communications system you are no doubt already familiar with the term VoIP. Voice over Internet Protocol, or VoIP as it is...
Business Phone Systems
PSTN – Public Switched Telephone Network
By Richard Parris | Jun 20, 2018 at 11:15 am
PSTN refers to a traditional fixed line phone network. Commonly referred to as the Plain Old Telephone Service, PSTN represents the public and government-owned telephone system used by businesses and residents alike. It’s international in scope, and comprises networks of circuit-switched wires that transfer...
Business Phone Systems
Telecom Operators by Brand Value
By Richard Parris | Jun 20, 2018 at 11:15 am
Just How Valuable Are Our Operators? The popularity of mobile devices has grown at a rate that nobody could have predicted. Handsets are packed with more technology than before and today we spend our precious time staring into beautifully vivid, high definition digital displays....
Business Phone Systems
Best Cordless Office Phones 2018
By Richard Parris | Jun 20, 2018 at 11:15 am
Cordless office phones have many benefits over traditional desk phones when it comes to business. Depending on the nature of your organization and the size of the office space you operate in, cordless office phones can increase collaboration and also offer flexibility to a...
Business Phone Systems
Top 10 Best Conference Phones For Small To Medium Business
By Richard Parris | Jun 20, 2018 at 11:15 am
In a busy work environment, face-to-face meetings aren’t always possible or the best use of colleagues and employees time. With a conference phone set up, many meetings can be conducted as audio conferences instead, providing a time-saving and cost-effective alternative to traditional meetings. Product ReviewsImportance of a...