Contactually Launches Tool to Measure Team Performance

Ronald Barba

This afternoon, the Washington, D.C.-based Contactually – whose social customer relationship management tool helps individual team members at companies to form, develop, and maintain their professional connections – launched a new feature for their platform that allows organizations to measure team performance. Called “Activity Insights”, the new tool will allow managers to see how well individual team members are performing.

The launch of Activity Insights is a follow-up to the company's launch last month of its overall Insights feature, which gives organizations the ability to look at the overall performance and health of their key business relationships. Activity Insights is an addition to its Insights platform and lets companies determine how often and how effectively each of their employees engage with prospective and current clients. They also enable organizations to track the progress of calls, meetings, and email; analyze open, click, and response rates for the entire team; and visualize all of the data associated with all these interactions.

You can read more about Contactually's new Insights feature here.

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Ronald Barba was the previous managing editor of Tech.Co. His primary story interests include industry trends, consumer-facing apps/products, the startup lifestyle, business ethics, diversity in tech, and what-is-this-bullsh*t things. Aside from writing about startups and entrepreneurship, Ronald is interested in 'Doctor Who', Murakami, 'The Mindy Project', and fried chicken. He is currently based in New York because he mistakenly studied philosophy in college and is now a "writer". Tweet @RonaldPBarba.