The most significant challenge for startups is growth. Whether it’s funding or customers, scaling up is never easy for a new founder, particularly when they need to add employees. The key to continued success is to make sure you are being efficient and cost-effective with all your scale-up efforts. Otherwise, you could be in trouble before you even have a chance to flourish.
“People act smarter when things are getting bad”, said Gary Vaynerchuk in regards to growing and running a Fortune 500 company, in a recent interview.
An efficient scale-up process will help you provide your new and existing clients with brilliant service and quality products. Yes, you’ll need to hire new staff to help tackle the startup’s growing needs. Yes, you’ll have to make sure your office and communication practices can accommodate the added workload. And doing all this can seriously take a toll on your bottom line. So, what kind of solutions are recommended when expenses exceed income?
Outsourced support might help you avoid overhead expenses in a crunch. This support will help you handle all the process that cannot be handled in house. Modern outsourcing teams offer a vast range of services. Depending to your needs it might be:
Frontline Support
Frontline support tends to involve face-to-face work with clients creating multiple call centers dedicated to your business. The frontline support outsourcing can provide you with day-to-day services in a variety of tasks, like inbound calls, upselling, feedback calls, emails, and chat support.
The frontline support aims to ensure quick and efficient solutions to all inbound issues that your clients turn to you with.
Backline Support
Running business without making calls is impossible. You need to push your products, generate leads, and make appointments. Call center outsourcing services help sales grow, develop trust-based client relations, test the unknown strategies, and make your business successful.
Outsourced inbound and outbound call centers could provide a full range of services without efforts on your part, including presales, customer acquisition, B2B calling, telemarketing, and cold calling.
Back Office Support
Back office outsourcing helps you and your employees keep focused on the core elements of your company. Outsourcing back office support can be a bit tricky as there is no place for standard solutions.
“Each business is unique and requires a personalized approach. Outsourced team should provide deep analysis of your business processes and, based on its results, offer a solution that suits your company in the best way,” said Maiia Momotok, the project lead of Wow24-7.io, the fast growing customer support outsourcing company.
Virtual Assistant
Virtual assistants can save your time, cash, nerves, and other resources. Your productivity increase as you get more time to cope with your main tasks after giving less-important routine tasks to your virtual administrative assistant.
Virtual assistant services may include data entry, preparing presentations, managing emails, scheduling, content moderation, online research, and knowledge base.