Recent posts by this Author


4 Habits Your Team Can Develop to Improve Customer Relations

How to Deliver Exceptional Customer Service as a Small Startup

If you work with business customers, as an account manager, an owner, a consultant or a customer happiness representative, you know that great service doesn’t mean that friendliness fixes the problem. Results trump even the most friendly interactions. For B2B client relationships especially, customer…

Location Isn’t Everything When Building a Global Workforce

One day last year, I was chatting with my dad about long-distance management. In the ’80s he was based in Japan at the largest tech company in the world: IBM. When I asked him what it was like to communicate in a multinational company…