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The best 8×8 alternative is RingCentral, providing a better price and more external connections than 8×8 as a VoIP system. On top of that, our research found that RingCentral has more features than 8×8, allowing for better functionality for your business. Simply put, if you need a cost-effective, feature-rich VoIP solution, you’ve found it in RingCentral.
Still, 8×8 is one of the best VoIP providers for sales teams, particularly for smaller businesses and sales teams, thanks to its larger feature catalog and robust security offerings. In earnest, you might want to consider sticking with 8×8, as it was one of our top-rated options behind RingCentral.
Fortunately, no matter what kind of business you’re running and whether or not your company needs to navigate the looming recession with lower prices, there is a VoIP provider for you. If you need help finding a VoIP provider for your business, try our helpful VoIP comparison tool to compare price quotes, or read on to learn more about our top five 8×8 alternatives.
Best 8x8 Alternatives Overview
- RingCentral – best 8×8 alternative overall
- Vonage – best 8×8 alternative for training features
- GoTo Connect – best value alternative
- Ooma – better user experience than 8×8
- Nextiva – good alternative for basic professional services
Click on the links to start comparing prices for the best 8×8 alternatives today.
| Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. | Best For | Pros | Cons | Free Trial | Users | ||
|---|---|---|---|---|---|---|---|
 | BEST 8X8 ALTERNATIVE  |  |  |  |  | ||
| 8×8 | RingCentral | Vonage | GoTo Connect | Ooma | Nextiva | ||
| Security | Integrations | Customer service industries, due to impressive training features | Managing large volumes of inbound calls | Overall customer experience. Also great for retailers, due to strong inbound and outbound communication tools. | Professional services | ||
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| Lots of excellent features, especially in the advanced plans which offer call recording and voicemail to text. | ||
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| Some users state that the initial set up can be pretty time consuming. | ||
| 30 days | 15 days | 14 days | Free demo only | None | 30 days | ||
| Unlimited (discounts for 50+ users) | Unlimited | Unlimited | Unlimited | Unlimited |
Best 8×8 Alternatives: Reviews
We’ve conducted hours of unbiased, independent research to find the best 8×8 alternatives around, so you can make an informed decision about your business communication needs. After comparing VoIP software side-by-side, we concluded the best 8×8 alternatives are the following:
- RingCentral – best 8×8 alternative overall
- Vonage – best 8×8 alternative for training features
- GoTo Connect – best value alternative
- Ooma – better user experience than 8×8
- Nextiva – good alternative for professional services
1. RingCentral – Best 8×8 Alternative Overall
RingCentral is the best 8×8 alternative and our top-rated VoIP provider overall. It offers excellent customer support, robust scalability for businesses of all sizes, and plenty of features. Additionally, RingCentral offers the most external connections of any provider in our research including 8×8, allowing it to integrate with the services like CRM, email, API, and many others. Additionally, RingCentral boasted our highest scalability score with 4.9 out of 5, thanks to features like call queue, local numbers, and more.
Our research also found that it’s also the best VoIP provider for hospitality, retail, healthcare, and customer service, because it offers features like spam prevention, call transcripts, and task management in all plans, which 8×8 doesn’t do.
RingCentral pricing vs 8×8 pricing
Compared to 8×8, RingCentral is definitely a better value for your business. While 8×8 offers some more affordable plans to start, they are missing a lot of key features, whereas RingCentral provides those features at a lower price point.
More specifically, RingCentral offers four pricing plans, as opposed to the five pricing plans from 8×8. RingCentral plans start at $20 per user per month, with more expensive plans going for $28 per user per month, $35 per user per month, and $50 per user per month respectively. For more information about RingCentral pricing, check out the table below, or cut to the chase and get a price quote for your specific business needs here.
| Price | Unlimited calls in US | Team messaging | Document sharing | Video conferencing | 24/7 support | Call recording | Analytics | Single sign-on | ||
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| Core | Advanced | Ultra | ||||||||
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| 100 participants | 100 participants | 200 participants | ||||||||
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| On-demand | On-demand/Automatic | On-demand/Automatic | ||||||||
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Is RingCentral a good 8×8 alternative?
RingCentral is the only VoIP provider on this list that our research found is better than 8×8, which means it is definitely a good 8×8 alternative. With more external connections and a better price, the popular VoIP provider just barely edges out the competition, as both offer the same level of security, scalability, and customer support.
In fact, 8×8 offers more features and better security protections, making it the best option for smaller businesses. However, that just wasn’t enough to beat out RingCentral’s better price and bountiful external connections, which is why RingCentral is our top-rated VoIP provider overall.
Pros
- Highly scalable thanks to lots of team management features
- Lots of integrations, which make setup very easy
- Both sales and customer service functionality for all teams
Cons
- Limited inclusive toll-free minutes, and you'll have to pay extra if you need more
- Not as popular with its users as some of the other providers on this list
- Core plan: $20/user/month
- Advanced plan: $25/user/month
- Ultra plan: $35/user/month
2. Vonage – Best 8×8 Alternative for Training Features
Vonage was quite popular a few years ago, when its commercials became something of a cultural phenomenon. However, that doesn’t necessarily translate into a better VoIP provider, although Vonage is our second best-rated alternative to 8×8.
Vonage doesn’t offer nearly as much as 8×8 or RingCentral when it comes to the areas that count, but it’s close. It offers a comparable feature catalog and scalability but lacks pretty badly when it comes to external connections, customer support, and security. Still, it comes in at a notably lower price, which could make it a solid affordable pick if you’re on a strict budget.
Vonage is also always being updated. In fact, the business communications system recently added omnichannel functionality to the platform, allowing customer service businesses to most effectively stay in touch with clients and customer alike.
Vonage pricing vs 8×8 pricing
This is one of the areas where Vonage shines over 8×8. The prices are lower and less confusing, as Vonage only offers three pricing plans, as opposed to 8×8’s five pricing plans.
Vonage pricing plans start at $20 per user per month, with its two other plans coming in at $30 per user per month and $40 per user per month respectively. Again, the starting price is a bit higher than 8×8, but the value you get is higher than those starting plans, which is why we give Vonage the edge on pricing. For more information on Vonage pricing, check out the table below:
| Price | Users | Unlimited calls in US | Video conferencing | 24/7 support | Call recording | Email integration | CRM integration | ||
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| Mobile | Premium | Advanced | |||||||
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| Unlimited | Unlimited | Unlimited | |||||||
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Is Vonage a good 8×8 alternative?
Vonage may not be better than 8×8 overall, but it’s still a good 8×8 alternative. The value is a bit better for Vonage, providing users with more features at lower price points than 8×8, which is always nice for smaller businesses on a budget. Additionally, Vonage also received a higher customer score, which means that users are generally more satisfied with the platform.
On top of all that, Vonage offers a lot of helpful tools when it comes to training, like call recording and call monitoring, although those service do cost a bit extra, cutting into its value for smaller businesses. Those working in industries where regular training and onboarding is important, might consider choosing Vonage over 8×8.
It’s worth remembering, though, that 8×8 is one of the best VoIP providers we researched, which is why it beat Vonage on everything from features and security to scalability and external connections.
Pros
- Great central hub for collaborating, with team messaging on all plans
- Great training and management features on, perfect for sales and customer service teams
- Lots of big-name integrations means minimal changes for your team
Cons
- Analytics features are quite primitive, making it difficult to get actionable insights
- Lots of features include additional fees, so it's hard to get a good gauge of your final price
- Mobile: $13.99/user/month
- Premium: $20.99/user/month
- Advanced: $27.99/user/month
3. GoTo Connect – Best Value Alternative
If you’re in the market for any kind of business communication tool, you’ve no doubt come across the GoTo family of apps. From GoTo Meetings to GoToMyPC, the company offers a suite of communication tools for businesses around the world. However, that doesn’t mean it’s better than 8×8, and our research found that its main draw is the better value.
In fact, compared to 8×8, GoTo Connect has fewer features, fewer external connections, fewer customer support options, and worse security. GoTo Connect actually did the worst on external features, scoring only a 2.6 out of 5 in our research. Still, the better price and higher customer score mean that the value is there, and you can get more features for less money when you go with GoTo Connect.
GoTo Connect pricing vs 8×8 pricing
This is GoTo Connect’s main draw against 8×8. The price, and more specifically the value, are quite impressive, offering the majority of features at even the lowest pricing point. Even better, GoTo Connect pricing gets cheaper when you sign up more users.
GoTo Connect pricing offers three plans, compared to 8×8’s five. The Phone System plan comes in at $26 per user per month. The Connect CX plan costs $34 per user per month, and offers additional social media and SMS campaigns, enhanced reporting and analytics tools, and integrations with services like ServiceNow and Zendesk. The provider also has a Contact Center plan that offers additional AI Chat Analysis, monitoring and coaching opportunities, and top-notch calling features, for $80 per user per month.
This cascading pricing model is new for GoTo Connect, as the VoIP provider used to offer a more basic option. The change is definitely an improvement for larger businesses that have lots of users but could cost you if you’re a smaller team. For more information about GoTo Connect pricing, take a look at the table below:
| Price | Users | Unlimited calls in US | Team messaging | Video conferencing | 24/7 support | Call recording | Analytics | Email integration | CRM integration | Contact center features | ||
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| Phone System | Connect CX | Contact Centre | ||||||||||
| $26/user/month | $34/user/month | $80/user/month | ||||||||||
| Unlimited | Unlimited | Unlimited | ||||||||||
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| 250 participants | 250 participants | 250 participants | ||||||||||
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Is GoTo Connect a good 8×8 alternative?
GoTo Connect offers the best price/value on this entire list, making it a great pick for a business on a budget compared to 8×8. In fact, it’s one of the most affordable options on this list, particularly if you have a lot of employees, as the price goes down as your user count goes up.
Much like Vonage, GoTo Connect is a good 8×8 alternative, but it’s definitely worse overall than the popular VoIP provider. It has worse customer support and fewer external connections than 8×8, which can really get in the way of larger businesses that need to connect the VoIP software with other tools at the business or get help when something goes wrong.
Pros
- Excellent 24-hour support service, minimizing downtime
- Uncomplicated product range, meaning no hidden costs or paid add-ons
- Lots of features for the price point, which is lower than 8x8 and Vonage's top-tier plans
Cons
- Setting up is quite complicated, so you won't be able to get started quickly
- No free trial, so you can't test the software before you buy it
- Users often complain about performance and connectivity issues
- Phone System: $26 per user, per month
- Connect CX: $34 per user, per month
- Contact Center: $80 per user, per month
4. Ooma – Better User Experience Than 8×8
While research can do wonders for understanding VoIP software, the reality is that sometimes, people just like one more than the other. That is very much the case with Ooma, which had one of the highest customer experience scores on our list. However, the numbers don’t exactly match up, as Ooma offers fewer features and fewer external connections than 8×8 all at a similar price and value.
Even worse, in an age of security breaches, Ooma offers the undeniably worst security on this list, scoring a dismal 1 out of 5 in our research. No end-to-end encryption, no HIPAA compliance, no multi-factor authentication, and lax password rules. Simply put, if you want to make sure your company is secure, Ooma is not the VoIP provider for you.
Ooma pricing vs 8×8 pricing
Ooma and 8×8 scored similarly in the pricing category, with both offering lots of plans but arguably not as much value as they could be offering. Particularly when it comes to security, no pricing plan will get you what you need, no matter how much you pay.
Ooma offers four different US-facing pricing plans, starting at about $20 per user per month, with more expensive plans coming in at $25 per user per month, $28 per user per month, and $50 per user per month respectively. For more information about Ooma pricing, check out our pricing table below:
| Price | Team messaging | Document sharing | Video conferencing | 24/7 support | Call recording | Call monitoring | Analytics | ||
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| Ooma Office Essentials | Ooma Office Pro | Ooma Office Pro Plus | Ooma Enterprise Standard | Ooma Enterprise Enhanced | Ooma Enterprise Call Center | ||||
| $19.99 per user, per month | |||||||||
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Is Ooma a good 8×8 alternative?
Ooma is a good 8×8 alternative for a select group of users. Our research found that Ooma’s customer support features are pretty strong, so those in retail or customer support might consider the system, especially given its high customer ratings, but the security risks will be ever-present until the company upgrades a number of areas.
However, while customers seem to enjoy using Ooma, likely due to its ease of use, the reality is that as far as features and functionality is concerned, it just doesn’t match up.
Security is a big hit too. Businesses are losing millions of dollars to security breaches and skimping on it is just not a smart move. Considering Ooma had the lowest score possible when it came to security, it’s safe to say that no customer score could make up for that.
Pros
- Free number transfer, so canceling your existing service is super easy
- Multi-level virtual receptionist, great for businesses fielding lots of incoming calls
- Easy DIY installation, so you can get going really quickly
- 24/7 support, which is nice to have in the back pocket
Cons
- Pricier high-tier plans without the features to justify the cost
- Scores poorly for security, so there are better options for businesses handling sensitive data
- Few third-party integrations, which will make it harder to slot into your business infrastructure
- Starts from $19.95/user/month
- Pro plan: $24.99/user/month
- Pro Plus plan: $29.95/user/month
- Enterprise-level plans available starting from $19.99/user/month
5. Nextiva – Good Alternative for Basic Professional Services
Many businesses are in the market for a VoIP provider in the long term, hoping the software will grow with the business. 8×8 is great for that, as it offers a lot of scalability. However, unlike 8×8, Nextiva is not built for that kind of growth, getting one of the lowest scalability scores on this list at 2.9 out of 5, lacking features like call queue, local numbers, call barge, and call whisper.
That doesn’t mean it isn’t right for some businesses though. Professional services like consultants, accountants, and contractors likely won’t need these advanced features, and you still get a lot of other options like solid customer support and plenty of standard features.
Learn more in our 8×8 vs Nextiva comparison guide
Nextiva pricing vs 8×8 pricing
With its lowered pricing plans, Nextiva is definitely more affordable than your average VoIP provider, including 8×8. Each plan offers a solid set of features, but the overall value of Nextiva isn’t much compared to 8×8 or other VoIP providers, and scalability is again the biggest issue.
Nextiva offers three different pricing plans, starting at $18.95 per user per month, with more expensive plans costing $22.95 per user per month and $32.95 per user per month.
| Price | Users | Unlimited calls in US | Team messaging | Document sharing | Video conferencing | 24/7 support | Call recording | Call monitoring | Analytics | Task management | Single sign-on | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Digital | Core | Engage | Power Suite | ||||||||||
| Unlimited | Unlimited | Unlimited | Unlimited | ||||||||||
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| | 250 participants | 250 participants | 250 participants | ||||||||||
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| Requires add-on | Requires add-on | Requires add-on | Requires add-on | ||||||||||
| 3 reports | 5 reports | 10 reports | Unlimited | ||||||||||
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Since our last update...
If you’re familiar with Nextiva, you probably realize that these prices are lower than usual. Well recently, Nextiva lowered its pricing plans by as much as 27%, allowing for businesses to gain access to the VoIP system for even less.
Is Nextiva a good 8×8 alternative?
Nextiva does have its place as a good 8×8 alternative, although it’s admittedly quite specific. Individual professionals may find it a perfect fit, thanks to the lack of advanced features that they just wouldn’t need. That, combined with the slightly lower price make it a good option as long as you don’t plan on growing with the software. Plus, with its higher customer score than 8×8, Nextiva is clearly a popular option among users, even with its limited features and scalability.
Still, if you’re at all interested in a long-term solution that will allow you to utilize advanced features for larger businesses, like call barge and local numbers, Nextiva just isn’t going to be the way you want to go.
Pros
- Unlimited users on all plans, ideal for large businesses on a budget
- Easy to use and simple set up, which makes it good for beginners
- 24/7 live support + excellent additional support options
- Lots of collaboration features like a team messenger, which is great for hybrid/remote teams
Cons
- Few management features, which means it isn't very scalable
- No multi-factor authentication, and there are better options for managing sensitive customer info
- Few integrations on the first paid plan, so you won't be able to sync it with your CRM
- Pricing starts from $20
- Most expensive plan is $60 per user, per month
Should You Stick With 8×8?
We understand why you might want to switch away from 8×8. Our research shows that it’s not a great value for money, with lots of features locked behind some of the more expensive plans. Plus, customers don’t seem to love it as much as other options on this list, netting a decidedly lower customer score than the majority of VoIP providers on this list.
Still, while all these alternatives certainly have merit, our research shows that 8×8 is an excellent choice when it comes to VoIP providers. In fact, as we’ve mentioned a few times now, RingCentral is the only VoIP provider we can comfortably say is better than 8×8 thanks to price and feature catalog, but that isn’t for everyone.
Our research found that 8×8 is ideal for smaller businesses thanks to the easy-to-use platform, robust customer support, and unmatched security features. The vast array of pricing plans (five, which is more than any other provider) makes it easy to find an affordable plan that fits your particular needs as a small business.
For larger businesses though, 8×8 can get a bit too expensive to get access to advanced features, with its most expensive plans ($140 per user per month) dwarfing the expensive plans from other providers.
8×8 pricing
| Price | Users | Video conferencing | Call monitoring | Task management | Email integration | CRM integration | Omnichannel support | ||
|---|---|---|---|---|---|---|---|---|---|
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| X2 | X4 | X6 | X7 | X8 | |||||
| Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | |||||
| 500 participants | 500 participants | 500 participants | 500 participants | 500 participants | |||||
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Unfortunately, 8×8 did recently get rid of its X1 plan, which was a mere $15 per month, which would’ve made it more competitive on price with the likes of Google Voice. Still, while prices are a bit high, the value is very much there, making it one of our top picks.
All that to say, 8×8 is far from a bad choice, although depending on your priorities, another provider above could suit your needs better. Fortunately, our goal is to help 8×8 switchers find the best option with our VoIP comparison form. You’ll be able to talk to experts on the phone about your problems with up to four 8×8 competitors, empowering you to choose a better solution for your business.
VoIP price comparison tool.
Pros
- Extensive outgoing call features are perfect for sales teams
- Great security features, perfect for sensitive data handling
- Training features like call whisper, call barge will help staff improve
- Onboarding assistance on all plans makes getting started smooth
Cons
- Unimpressive customer scores from those who've used the product
- Higher tiers are very pricey, and there are cheaper options for small businesses
- No dedicated spam prevention mechanism, which may prove problematic for large businesses
- Pricing starts from $24/user/month (as per most recently available data)
- 30-day free trial
- Contact center plans: $85-$140/user/month (as per most recently available data)
How Did We Compare 8×8 Alternatives?
We take our hands-on testing and impartial analysis seriously, so you can have complete confidence that we're giving you the clearest, most useful recommendations.
After conducting an initial exploration to identify the most relevant, popular, and established business phone platforms on the market, we assessed ten of the top VoIP systems across 78 areas of investigation.
Based on years of market research, product testing, and user needs analysis, we've established a VoIP system testing methodology that scores each product in seven main categories of investigation and 16 subcategories. This covers everything from the features and security options available to the product's value for money and customer score, as well as much more.
Our main testing categories for VoIP phone systems are:
- Customer Score: the feedback and ratings given by customers who have used a particular VoIP system, as well as the wider reputation a VoIP software holds.
- Cost: the pricing structure associated with the VoIP service, including factors such as monthly subscription fees, domestic and international call rates, setup fees, hardware costs, and extra costs like add-on features or services.
- Features: the functionalities and capabilities offered by the VoIP service, including basic features such as call forwarding, and voicemail, as well as more advanced features like auto-attendant, conference calling, and interactive voice response (IVR).
- External Connections: the VoIP service's ability to connect and integrate with external systems or devices. This can include compatibility with existing phone systems, mobile devices, or other third-party software.
- Customer Support: the assistance and resources provided by the VoIP service provider to customers, including online resources, knowledge bases, and access to customer support representatives and AI chatbots.
- Security Options: Security options refer to the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.
- Scalability: the ability of the VoIP service to accommodate the growth and changing needs of an organization, including its capacity to handle a growing number of users, support multiple locations or offices, and scale up or down.
When it comes to calculating a product's final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely "nice to have." After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.
| Value How much of a value the service is | External connections How many third-party integrations the service allows | Features How many features the service has | Customer support How available customer support teams are for the service | Security How many security features the service has | Customer Score How users rate the services in app stores and other sources | Scalability How many scalable features the service has | Overall score An aggregate score of all other metrics | ||
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| 8×8 | RingCentral | Vonage | GoTo Connect | Ooma | Nextiva | ||||
| 2.5 | 3.5 | 3.8 | 4.3 | 3.5 | 3.8 | ||||
| 4.2 | 4.3 | 3.5 | 2.6 | 2.7 | 3.3 | ||||
| 4.9 | 4.4 | 4.4 | 3.7 | 4.1 | 3.8 | ||||
| 5.0 | 5.0 | 3.4 | 3.4 | 4.5 | 4.5 | ||||
| 5.0 | 4.0 | 3.0 | 4.0 | 1.0 | 3.0 | ||||
| 3.5 | 3.5 | 4.0 | 4.4 | 4.4 | 4.2 | ||||
| 4.9 | 4.9 | 4.5 | 4.4 | 4.1 | 2.9 | ||||
| 4.6 | 4.7 | 4.3 | 4.2 | 4.1 | 4.1 |
Verdict: Can You Do Better Than 8x8?
Our research shows that RingCentral is the best alternative to 8×8, as it provides more external connections at a better price. Other great options include Vonage for its training features, GoTo Connect for its great value, Ooma for its solid customer experience, and Nextiva thanks to its robust options for professional services.
Remember though, 8×8 is one of the best options out there, providing a whole lot of features and excellent security for its users. If you’re in the market for a VoIP provider today, don’t forget to check out our VoIP comparison tool to get more information about how much our top picks for business will cost at your exact needs.
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