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Zoom Phone is a low-cost VoIP platform, starting at only $10 per user, per month, that provides an easy-to-use interface for businesses of all sizes. Its capable call management features, like call flip, call queue, and AI summaries, make it an equally strong VoIP solution, particularly when combined with the Zoom Workplace bundle of business apps like Meetings and Team Chat.
Zoom Phone performed better than most of the best VoIP providers for small businesses in our last round of research and testing, but it won’t be the best choice for everyone. Zoom’s limited software integrations and basic reporting features could be a dealbreaker for larger organizations with complex operations.
Read on to learn more about Zoom Phone’s VoIP capabilities, pricing structure, user experience, and more, based on our desk-based research and user testing, to find out if the VoIP provider is a good match for your business.
Key Takeaways
- Price: Zoom Phone start at $10 per user, per month, for the Metered plan, with its Unlimited package costing $15 per user, per month.
- Bundle: Zoom also allows users to bundle its Workplace and Phone systems with the Pro Plus ($18.33/user/month) and Business Plus ($22.49/user/month) plans.
- VoIP features: Zoom Phone offers features like call recording, call queue, and ring groups, but offers a poor selection of only nine third-party CRM and helpdesk integrations compared with competitors’ hundreds of options.
- Integrations: Zoom Phone is lacking a bit when it comes to third-party integrations, providing fewer niche options than competitors.
- Video conferencing: Zoom Phone integrates seamlessly with the video conferencing tool, Zoom Video, allowing users to access both services from one centralized platform.
- Ease of use: Zoom Phone isn’t overloaded with too many features, providing a good user experience and making it a good VoIP platform for beginners to get started on.
- Customer support: Zoom Phone lets you resolve queries through phone lines and a 24/7 live chatbot. However, you need to upgrade to a premium plan to talk to a member of the customer service team.
What Is Zoom Phone?
Zoom Phone is the Voice over Internet Protocol (VoIP) service offered by Zoom that starts at just $10 per user, per month for its Metered plan.
The service allows employees to communicate via VoIP desk phones or their own smartphones, offering a simple and low-cost entry point to business telephony.
How Zoom Phone works
Zoom Phone, like all VoIP platforms, works by utilizing the internet to make and receive phone calls, unlike traditional landline systems that rely on phone lines.
This generally allows for better audio quality due to the modernized infrastructure, more advanced features, such as call groups and auto-attendants, and lower costs on outdated hardware.
Pros
- Very low starting price, ideal for smaller businesses
- Excellent for managing high numbers of incoming calls (spam prevention, hold music, etc.)
- Top tier security protocol with abundance of compliance certificates
Cons
- Limited number of CRM and helpdesk integrations
- No email support available and you don't get much help with onboarding
- Insufficient analytics tools with a lack of detail in reporting
- US & CA Metered: $10/user/month
- US & CA Unlimited: $15/user/month
- Pro Plus: $18.33/user/month
- Business Plus: $22.49/user/month
Simply put, Zoom Phone is the VoIP system, Zoom Meetings is the video conferencing platform, and Zoom Workplace is the consolidated plan that combines the two, along with a variety of other platforms like Team Chat and Whiteboard.
However, Zoom Phone is only available on the Zoom Workplace Business Plus or the Zoom Workplace Enterprise plans, with the latter providing a fully featured PBX (private branch exchange).
For pricing, Zoom Phone on its own costs as little as $10 per user, per month, whereas the cheapest Zoom Workplace plan that includes Zoom Phone is the Pro Plus plan, which costs $18.33 per user, per month. You can get access to Zoom Workplace without Zoom Phone for as little as $13.33 per user, per month, and there is a free plan.
Who should go for Zoom Phone?
- Businesses on a budget
- Beginners to VoIP software
- Businesses that receive a lot of inbound calls
- Businesses that already use Zoom Meetings
Who shouldn’t go for Zoom Phone?
- Businesses on a budget that regularly make outbound calls
- Businesses that want to talk to a person to resolve queries
- Businesses that require advanced reporting tools
Test Summary
Zoom Phone’s interface was easy to get to grips with. I found the software intuitive, and it didn’t take me long to set up a call and locate basic features, such as call recording and calendar integrations.
The dashboard is very similar to Zoom Meetings too, so if you’re already using its video conferencing system, the learning curve with Zoom Phone will be even shallower.
However, it wasn’t all smooth sailing. When I tried to write notes when I was on a call, I was met with an error message and I wasn’t able to complete the task. This was the only major hitch I had when using the software, and the issue was easy to resolve by using the provider’s extensive support center.
What Are the Key Features of Zoom Phone?
While Zoom Phone isn’t as feature-rich as competitors, such as RingCentral and 8×8, it still offers heaps of capabilities. We’ve rounded up some of its highlights below.
Call management
All plans offer HD call quality and advanced noise cancellation, with active noise and echo cancellation along with keyboard typing suppression to ensure your voices are heard. The provider also allows you to record calls with ease.
Zoom also has advanced conversation features such as call forwarding, call flip, call whisper, and call barge on all of its plans.
It was easy to leave voicemails with Zoom Phone and I could even leave a note alongside the message. Source: Tech.co testing
These features are less common for a VoIP provider, particularly one as affordable as Zoom Phone: neither 8×8 nor RingCentral offer call whisper or call flip on their first two plans, even though these are two of the best softphone apps for businesses. Net2Phone, another VoIP provider we tested, does not offer these features at all.
Number porting
Zoom Phone lets you procure new or migrate phone numbers from your existing service provider at no extra cost. Porting takes place between Monday and Friday, but as Zoom ports numbers from all over the globe, porting windows will depend on where your company is based.
What’s more, businesses should be aware that the provider will require a copy of a telephone bill dated within the last three months before porting requests can be approved. Therefore, if you’re considering switching to Zoom Phone in the near future, we’d recommend leaving a small window when transitioning between providers.
Collaboration
SMS and live chat features are included in all of Zoom Phone’s plans. They don’t cost extra either, unlike alternatives such as Nuacom, which charge businesses per SMS. Users can use the feature to send audio, video, and image files, and can even attach GIFs using the platform’s GIPHY integration.
Zoom Phone also lets you launch video calls with just a tap using its Zoom video integration, but users should note that they will have to pay extra to make unlimited one-to-one calls or to make calls over 40 minutes.
Zoom Phone lets you communicate with your team virtually with its chat feature. Source: Tech.co testing
The VoIP provider does lack e-fax features, however. So if your business sends and receives internet faxes, we recommend choosing a VoIP provider like Dialpad or Net2Phone instead.
What is Zoom Scheduler and how does it work with Zoom Phone?
Zoom Phone’s in-house scheduling feature, Zoom Scheduler, seamlessly connects users to their calendars, where they’re able to generate lots of scheduled availability for call attendees. Zoom Scheduler also supports Google, Office 365, and Zoom Mail services, allowing users to streamline their schedules across different platforms.
A member of our user testing was particularly impressed with the seamless nature of these integrations, commenting that they “reduced the need to switch between multiple applications”, as all the software she needed was accessible from one window.
Users can also customize meeting notifications and choose between email or SMS reminders based on their preference. Zoom Scheduler does cost $5.99 per month, per license, extra, however, so it’s important to factor this in when working out overall costs.
Security
Although Zoom’s VoIP security features haven’t always been strong, recent improvements have ensured there are very few holes in Zoom’s armor.
Users can now enable two-factor authentication to add a second layer of security to their accounts, and Zoom now enforces a range of complex password rules so users can’t make weak passwords. All Zoom Phone voice recordings are stored in Zoom’s cloud.
Zoom has a wide variety of certifications and attestations, like the majority of VoIP providers, bar Ooma. Zoom’s historically poor score was down to the fact that there were no password rules users had to abide by when the product first came to market but, once again, this is no longer the case.
While both of these features have been included in all Google Voice plans for much longer, Zoom Phone really has closed the gap on its rivals in this regard.
In 2024, Zoom Phone even started offering user permissions and role management features, which allow admins to restrict other users from accessing parts of the software. This helped it achieve a perfect score in our security research category.
Zoom Phone Integrations
If you want to get even more out of Zoom Phone, the VoIP provider integrates with some of the most widely used software solutions out there. These include:
- Salesforce CRM
- HubSpot CRM
- Zendesk CRM
- Zoom Meetings
- Slack
- Five9 Contact Center
- Gmail
- Microsoft Outlook
- Google Workspace
However, compared with the competition, Zoom’s integrations aren’t anything to write home about. The platform doesn’t let you connect with web conference software other than Zoom and lacks customer service live chat integrations.
Zoom App Integration Library. Source: Tech.co testing
In contrast, RingCentral has a total of 400 pre-built integrations, including 96 CRM-related integrations, at least 57 analytics integrations, and external live chat options in the form of WhatsApp and Facebook. The caveat here is that RingCentral’s pricing plans aren’t nearly as affordable as Zoom’s.
What's New for Zoom Phone?
- AI Companion 2.0: Zoom Phone launched a new digital assistant that synthesizes information from meetings, chats, and documents. Working across Zoom Workplace and the web, the update builds on the original AI companion that’s been around for a few years.
- Real-time summaries: Zoom Phone now lets you give prompts during a call without disrupting the conversation, to help you stay informed and remain focused on calls.
| Plan | Price | Users | Unlimited calls in US | |
|---|---|---|---|---|
 | | | | |
| 1-99 | 1-99 | 1-99 | 1-250 | 1-250 |
| | | | | |
US & CA Metered: Key features and pricing
Zoom’s US & CA Metered plan tied with Google Voice as the cheapest VoIP provider plan we tested. Both plans offer 24/7 support and basic calling and messaging features.
However, while Google Voice’s Starter plan is capped at 10 users, US & CA Metered’s unlimited user limit makes it a better value for large teams looking to keep costs low. Google Voice doesn’t let you record or monitor calls on its entry-level tier either, making it less suitable than Zoom for users looking to do anything but just make calls.
The US & CA Metered tiny price tag of $10 per user, per month, combined with excellent selection of call management, training, and AI capabilities earned it the title as the best VoIP plan for microbusinesses — especially those operating on a tight budget.
However, as the name suggests, the US & CA Metered plan charges extra for outbound calls. So, if you make a lot of calls, the amount you pay for the plan could quickly add up over time.
US & CA Unlimited: Key features and pricing
Zoom Phone’s mid-tier package offers everything in US & CA Metered, with unlimited calls to the US and Canada, and an optional, paid, add-on for unlimited calling to 19 countries. At $15 per user, per month, it’s price still undercuts lots of similar VoIP plans on the market, which is why our research determined that it’s the best VoIP plan for small businesses.
Pro Plus: Key features and pricing
If you’re interested in more than just a VoIP service, Zoom offers two plans that provide you with access to the entire catalog of Zoom productivity apps, including Meetings, Team Chat, Docs, Mail, Clips, and more.
The Pro Plus is the more affordable of the two plans, costing only $18.33 per user, per month. There are some limitations, like only 50 e-faxes per month and only three whiteboards allowed, but otherwise you get full access to all of those other platforms.
Business Plus: Key features and pricing
For larger businesses that can’t abide by those limitations, the Business Plus plan at $22.49 per user, per month, might be what you need.
This plan allows for unlimited e-faxes and online whiteboards, so you won’t have to worry about that. You’ll also get 15GB of cloud storage, as opposed to only 10GB on the Pro Plus plan.
More importantly, though, this is the only plan that allows for more than 99 users, with a user cap of 250 instead.
Zoom additional costs and add-ons
Zoom has a few optional add-ons that cost a little bit extra, but might just make one of its packages a better deal for your business, especially if these are essentials. The most popular add-ons are:
- Toll-free numbers: from $5 per month
- Additional phone numbers: from $5 per month
- International calling: from $10 per month
- Zoom Scheduler: from $5 per month
There’s also a Zoom Phone Power Pack that costs $25 per month, designed for call center supervisors and receptionists. It includes what Zoom calls “enhanced call queue analytics” as well as “historical insights”.
Does Zoom Phone offer a free trial or money-back guarantee?
Zoom Phone does not offer a free plan, free trial, or a money-back guarantee, so you’ll want to be sure that it’s the right VoIP system for you before you buy. This is especially true because you can save up to 16% on your subscription if you sign up for a yearly plan instead of a month-to-month option.
Zoom Phone Customer Support
As with any software, if it’s difficult to acquire support when things go wrong, you can end up with some serious periods of downtime that can significantly affect your bottom line.
Compared with other VoIP providers, Zoom’s customer support is middle of the road. The provider offers a user forum and an extensive online knowledge base for customers to refer to if they’d like to attempt to troubleshoot a problem themselves.
Zoom’s AI live chatbot is available to users on all plans. Tech.co testing
What’s more, while some of Zoom’s customer support options were previously only available for an additional cost, the AI live chat bot and phone support are now included on all Zoom Phone plans.
However, there’s still no onboarding support offered on any of Zoom’s plans, so the platform might not be as ideal as alternatives such as RingCentral for businesses that hire and train staff on a regular basis. See if one of their plans is a better fit for your business by using our free quote comparison tool.
How Zoom Phone Compares With Other VoIP Providers
According to our research and testing, Zoom is among the best options for smaller teams looking to keep costs low. However, it won’t be the natural choice for every business. RingCentral will do a better job for larger teams as it offers a broader selection of call management features than Zoom Phone, as well as more than 200 integrations with other software platforms.
RingCentral’s calendar integration makes it easy to view scheduled events and meetings in the platform. Source: Tech.co testing
Dialpad, on the other hand, offers a wealth of AI and advanced call management features for as low as $15 per user, per month — competing with Zoom Phone’s low price point. Dialpad offers useful onboarding assistance as well, giving the VoIP provider an advantage over Zoom Phone for rapidly growing teams.
Dialpad AI Coaching Hub feature. Source: dialpad.com
If keeping overheads as low as possible is your priority, Google Voice offers a reliable VoIP service that matches Zoom Phone’s entry price eye-to-eye. Google Voice’s Starter plan includes unlimited calling too, but the catch is you need to subscribe to Google Workplace to use the software, which bumps up its price if you aren’t already a user.
It’s easy and simple to add a contact profile within Google Voice. Source: Tech.co testing
Still undecided? Find out how Zoom compares to its competition by checking out the best Zoom alternatives, and by looking at our comparison table below.
| Starting price The typical lowest starting price. The lowest price available for your business will depend on your needs | Our rating Relative score out of 5 | Best for | Core benefit | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| | BEST Zoom Alternative  |  |  |  |  |  |  |  |  |  |
| 4.6 | 4.8 | 4.6 | 4.3 | 4.2 | 3.3 | 4.1 | 4.1 | 3.9 | 3.8 | 3.2 |
| Call management features | Integrations | 24/7 customer support | Training features | Unifying internal communications | Customer experience | Professional services | Great for international businesses | Great customer satisfaction | Small customer service teams | Google Workspace users |
| Affordable pricing | Large variety of helpdesk and CRM integrations | Integrates with various other communication tools | Staff improve on the job, due to top training and management tools | Provides call management features at low cost | Crystal-clear call quality | Unlimited calls in US and Canada | Integrates with Microsoft Office, Google, and others | Great automation and analytics tools | High customer satisfaction at low prices | Integration with the Google platform |
We take our hands-on testing and impartial analysis seriously, so you can have complete confidence that we're giving you the clearest, most useful recommendations.
After conducting an initial exploration to identify the most relevant, popular, and established business phone platforms on the market, we selected 10 top VoIP systems and took a deeper dive into their plans to find out more about the features and functionality on offer.
Based on years of market research, product testing, and user needs analysis, we've established a VoIP system research methodology that scores each product in eight core categories of investigation, which are broken down into 44 further subcategories.
With this framework we cover everything, from internal communication tools and security options to niche training features, and it ensures we can accurately assess each product's value for its price and suitability for different types of businesses.
Our main research categories for VoIP phone systems are:
- Call management features: The presence and quality of call handling features, including basic features such as call forwarding and voicemail, as well as more advanced features like auto-attendant and interactive voice response (IVR).
- Communication channels: Features designed to support communication other than calling, including integrations with websites and social media platforms.
- Training features: The presence and quality of features designed to support onboarding and training, like call barge, call whisper, and performance dashboards.
- Customer support: The assistance and resources provided by the VoIP service provider to customers, including online resources, knowledge bases, and access to customer support representatives and AI chatbots.
- Security options: The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.
- Pricing factors: The pricing structure associated with the VoIP service, including factors such as monthly subscription fees, domestic and international call rates, setup fees, hardware costs, and extra costs, like add-on features or services.
When it comes to calculating a product's final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely “nice to have.” After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.
Learn more about our research testing process.
Verdict: Is Zoom Phone Worth It?
Zoom Phone is the best VoIP provider we researched, offering a solid set of features for one of the lowest prices on the market at $10 per user, per month. This is particularly impressive when you consider the number of inbound and outbound call features you get with Zoom, as well as conversation features such as call flip and call whisper, and training tools, which some providers don’t offer at all.
However, Zoom Phone’s cheapest plan will charge you metered rates for outbound calls, with international calls costing an extra premium. Therefore, if you make calls regularly, we recommend upgrading to one of its premiers tiers, or using alternatives like Google Voice or Dialpad instead.
Every business is different and Zoom might not suit yours — if you’d like to cut down your research time and get matched to a provider immediately based on your company’s size, sector, and exact needs, use our VoIP quotes comparison tool.
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