If you're a business looking for a VoIP solution, we recommend Ooma Office. This is thanks to its low price point, long feature list, and strong support options.
We've done the research and taken a look at what both Ooma and RingCentral have to offer, saving you the time. While it's a close contest, and both are excellent VoIP providers, Ooma has the slight edge when the two are compared – especially for smaller businesses.
We've taken a look at features, integrations, pricing, support options, equipment and more, so read on to find out what pushed Ooma over the line. Or, if you're ready to sign up for a new VoIP service now, sign up with Ooma today.
Ooma vs RingCentral: Battle of the VoIP Providers
The fight for your custom between Ooma and RingCentral is a close run thing, but it's Ooma that emerges victorious. Why? Well, as close as it is, there are definitely areas where Ooma is the smarter choice.
The typical lowest starting price. The lowest price available for your business will depend on your needs.
No contracts, keep your number and work from anywhere.
Very easy to set up and scale as necessary.
Stands out by offering call management, mobile apps and HD video conferencing with every package.
Reviewers of RingCentral can sometimes be critical of the level of customer service.
Free to the U.S., Canada, Mexico and Puerto Rico, charges apply outside.
Calls to US and Canada included, rates apply for other countries
To begin with, Ooma is cheaper than RingCentral. Ooma Office starts at $19.95 per month, while RingCentral begins at $29.99 per month (although there is a discount if you pay annually).
Ooma also offers its integrations as part of its standard tier, whereas with RingCentral, some integrations are locked behind its latter tiers – meaning you'll need to spend more to access them.
Ooma has cheaper call rates than RingCentral for international calls, and offers calls to Mexico and Puerto Rico as part of its package. With RingCentral, these calls will cost extra.
RingCentral has a wider range of phones available to customers than Ooma, which only offers one brand (Yealink).
Cost isn't everything when it comes to VoIP, but it can certainly be one of the deciding factors. After all, with most VoIP platforms charging per user per month, the bigger your team, the more that even the smallest cost differences can add up – so let's cut to the chase and see how much Ooma and RingCentral actually cost.
Ooma keeps things relatively simple, with just two pricing tiers – Ooma Office and Ooma Office Pro.
Ooma Office is priced at $19.95 per month and offers plenty of features for an entry-level package, with a mobile app, hold music, extension dialing, call queuing, do not disturb, and call transfer options. We go into more detail about features later on, but trust us when we say that there is plenty here for your money.
Ooma Office Pro is priced at $24.95 per month and justifies its higher price tag by including call recording, a desktop app, enhanced call blocking, and voicemail transcripts. It also allows higher usage limits for extension monitoring and audio conferencing participants.
It's also worth pointing out that RingCentral offers a discount for users who pay annually, whereas Ooma has a flat cost. So, in the case of both solutions' most basic package, Ooma's costs $19.95, while RingCentral's costs $29.99 per month, unless you pay annually, in which case its $19.99.
Ooma Office has as 30-day money back guarantee for those not satisfied with its service.
RingCentral offers customers four packages.
RingCentral Essentials costs $29.99 per month, or $19.99 if paid annually. On this tier, you can expect unlimited calls within the US/Canada, unlimited SMS messages, voicemail to text, voicemail to email, document sharing call logs, and call management administration.
RingCentral Standard costs $37.99 per month, or $27.99 if paid annually. This tier adds a few extra features, such as 24/7 support, multi-level auto attendant, call recording (on demand), and integrations with popular apps such as Office 365, Google Workspace and Slack (note you don't get this on the Essentials package).
RingCentral Premium is priced at $44.99 per month, or $34.99 if paid annually. On this level, you get single sign-on, automatic call recording, real time analytics, CRM integrations with Salesforce and Zendesk, a developer platform, and hot desking.
Finally, RingCentral Ultimate costs $59.99 per month, or $49.99 if paid annually. As the price might imply, this is the package that offers everything, so here you can expect all features from previous tiers, as well as device status updates, device status alerts, and unlimited storage.
RingCentral offers a free trial period.
For even more options, use our VoIP comparison tool to find the best provider for your business.
Best for Business Features
As you may expect, Ooma offers its customers plenty of features. That's not especially unique – many VoIP providers have feature lists as long as your arm. However, what we really like about Ooma is that many of these come as standard, regardless of which tier you opt for – meaning that even if you go with the basic package, you'll still get plenty of bang for your buck.
Ooma Office includes the following features:
- 7-Digit Dialing
- 911 Service
- Auto Attendant
- Call Blocking
- Call Flip
- Call Forwarding
- Call Logs
- Call Park
- Call Queue
- Call Recording (Ooma Office Pro)
- Call Transfer (includes music)
- Call Waiting
- Caller ID
- Company Directory
- Conference Bridge
- Desktop App (Ooma Office Pro)
- Do Not Disturb
- Extension Dialing (including to app)
- Extension Monitoring
- Fax Online
- Find me/Follow me
- Flexible Numbering
- Forward calls during device outages
- Intercom Service
- Mobile App – iOS & Android
- Music on Hold
- Online Call Logs
- Overhead Paging
- Presence monitoring
- Ring Groups
- Simultaneous Ring
- Smartphone app: 2-phones-in-1
- SMS Messaging
- Toll Free Numbers
- Unlimited calling in US, Canada, Mexico, and Puerto Rico
- User Portal
- Virtual Extensions
- Virtual Fax
- Voicemail Audio Email Attachments
- Voicemail Transcription (Ooma Office Pro)
If you've taken a look at what Ooma has to offer and wondered if RingCentral can possibly compete, then the answer is yes, it can. RingCentral also has plenty of features to help your business deliver a world class VoIP experience for your customers – although we have noticed that more of these are dependent on how much you're paying.
For example, go with the basic Essentials package, and you won't get internet fax, or even some of the more popular integrations, such as Salesforce and Zendesk.
Here are the features that RingCentral does offer:
- Unlimited calls within the US/Canada
- Unlimited Business SMS
- Visual voicemail and voicemail-to-email
- Team messaging
- Document sharing
- Call management and phone system administration
- Mobile apps for iOS and Android
- High-definition (HD) voice
- Call log reports
- Phone rental options: desk and conference phones
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings
- Quality-of-service reports
- 24/7 support
- Multi-level auto attendant
- Call recording
- Single sign-on
- Multi-site admin and management
- Up to 8-digit extensions with site codes
- Hot desking
- Advanced call handling including whisper, barge, and more
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer platform and custom integrations
- Device status reports
- Device status alerts
- Unlimited storage
If you're a company that makes a lot of calls, then you'll want to know exactly how much its going to cost you to contact your customers. RingCentral includes domestic calls to the US and Canada, whereas Ooma covers these, but also includes calls to Mexico in its packages.
In terms of call rates, lets take a look at some typical costs:
Ooma offers presentation and team sharing features, although only on its Ooma Office Pro tier, which also bundles in Ooma Meetings. With this, team members can take part in online meetings, share screens for presentations, and manage online meeting scheduling. There are also built-in chat options.
RingCentral offers similar features, and like Ooma, its video options aren't available on the basic tier. What is included across all packages is team messaging and document sharing, while the video calling option in later tiers allows for screen sharing during presentations.
With the pandemic changing the way many of us work, and remote working set to be four times as common in the future, choosing a platform that enables remote teamwork smoothly is a must.
Ooma vs RingCentral Integrations
Integrations are an key component of VoIP software. Being able to use a VoIP platform alongside other solutions that you use can be a huge time saver, and really speed up your work processes.
As luck would have it, both Ooma and RingCentral both offer a good selection of integrations, and you won't be left wanting, whichever you go with.
First up, Ooma. It can integrate with Salesforce, Microsoft Dynamics, Zendesk, Microsoft 365, G-Suite, and ServiceNow, which are some very popular platforms you're likely to already be using.
As for RingCentral, it's no slouch either, offering connectivity with Salesforce, Microsoft Teams, G-Suite, Zoho and Zendesk, to name a few.
Naturally, every platform worth its salt has a mobile app these days, and Ooma and RingCental are no exception here. Both have apps available on Apple and Android devices, offering key elements of the platform, and allowing users to make and take calls wherever they are.
The Ooma Office app is rated very highly by Apple users, with an impressive score of 4.8 on the App Store from almost 3,000 reviews. On the Google Play store, it has a slightly lower 3.7 rating, based on 453 reviews – although these reviews are for the most part very positive.
RingCentral's app now includes Glip, its free video conferencing service, which is a nice bonus. With over 7,500 reviews on the Apple App Store, RingCentral has a very impressive 4.6 rating, and actively replies to queries from reviewers (always a good sign). In a nice display of synchronicity, its app on the Google Play store for Android is also rated 4.6, with a similar number of reviews.
Both platforms appear to have solid, well respected apps, but we can't ignore the huge volume of positive reviews that RingCentral's has garnered.
Naturally, both Ooma and RingCentral are delivered in English, but if you want to know what other languages both platforms cater for, we've got you covered.
Ooma currently supports English, French, German, Portuguese and Spanish.
RingCentral supports English (US), English (UK), German, Spanish, Spanish (Latin America), French, French (Canada), Italian, Portuguese, Japanese, Simplified Chinese, Traditional Chinese, Korean, and Dutch.
Best for Call Quality
There's no denying that VoIP call quality has come a long way from its early days, and is now indistinguishable from a traditional landline – your customers won't notice the difference. However, there can still be some variation in call quality between providers, so it's important to know that the VoIP provider you opt for can deliver.
We know that Ooma takes call quality seriously, as it regularly sends out its own surveys to customers. In its most recent survey, 76% of Ooma Office users rated its sound quality as an eight or higher on a scale of 1 to 10. Less than three percent of users reported experiencing call quality issues regularly.
RingCentral offers Quality of Service diagnostics with its Standard, Premium and Ultimate tiers, allowing you to see the rating of individual calls for quality. If they don't meet the expected standard, RingCentral offers a troubleshooting guide to ensure your calls are hitch-free in the future.
Ooma Vs RingCentral Equipment
The beauty of VoIP is the flexibility it affords you when it comes to equipment. You can sometimes use your existing phones (with a VoIP converter), buy dedicated VoIP phones, or even eschew phones altogether and instead use the apps provided.
Whatever you choose, both Ooma and RingCentral offer a range of equipment to complement their services. None of it is mandatory, but you may find it useful to have equipment that's supplied by your VoIP provider. Lets take a look at what's on offer.
Ooma has a wide range of VoIP phones available. It specializes in Yealink phones, including both IP and Wi-Fi models, which have the advantage of not having to be tethered with an ethernet cable. Prices start at $69.99 for the Yealink T21P E2 – a solid choice for small businesses – but there are regular promotions, such as two for one deals on certain models.
At the other end of the scale is a model like the Yealink SIP-T48S phone, which is priced at $299. This model boasts a large 7-inch screen, the ability to handle up to 32 simultaneous calls, and an HD speaker.
Note that Ooma Office will only work with phones provided by Ooma.
One thing that's worth mentioning is Ooma Telo. If you've been looking for Ooma equipment online, you might have run across this device. It's actually a device that enables consumers to make VoIP calls in their home, and not designed for business use, so feel free to disregard it.
To get an idea of what equipment you'll need, and how much you'll have to spend, use our free comparison tool for a quote.
Unlike Ooma, RingCentral's service will work with third party phones, although they must have been unlocked by a previous supplier. It also has a wider range of models to choose from, provided by different brands, such as Polycom, Cisco, Unify and Yealink. Its cheapest model, the Polycom VVX 150, is priced at $89, or can be rented for $3.99 per month.
RingCentral also offers a wider range of conference phones than Ooma, with four models from Polycom on offer, starting at $600 per month.
Alternative VoIP Providers
Of course, Ooma and RingCentral aren't the only VoIP providers in town – far from it. If you've spent more than a minute researching the subject, you'll be well aware that there are plenty of providers out there, and choosing the right one can be hard. That's why you ended up here, reading our expert comparison! With that in mind, lets take a look at a couple more competitors.
Ooma vs Vonage
Vonage is a big name in the VoIP world, but how does it stack up against Ooma? Well, this one was a tough call, as both providers have a genuinely strong product. What we liked about Vonage was its very strong customer support, particularly its 24/7 phone support (Ooma only offers 24/7 live chat, with its phone service operating during usual office hours). Vonage also had a wider range of integrations, which could persuade some businesses.
So why did Ooma clinch it in our Ooma vs Vonage head to head? We found that Ooma had very strong call quality, cheaper international rates, and a very impressive features list.
Ooma vs MagicJack
When we directly compared Ooma vs MagicJack, it wasn't long before we were raising the fist of the winner. Ooma won round after round, and while MagicJack does have some compelling things going for it (the cheaper $15.99 price tag for one), we found that its service overall just didn't compare. Why? Well, fewer integrations, fewer features, and poorer support all counted against it.
And while the cheaper price tag may sway you towards MagicJack, it doesn't quite tell the whole story. Unlike Ooma, MagicJack doesn't include calls to Mexico in its package, while its other international call rates were higher – meaning you could actually end up spending more if you went for the cheaper option.
Ooma and RingCentral are both very strong VoIP platforms, and either will likely elevate your customer service to the next level. When pitted against each other, it's Ooma that has the slight edge in our research. Its excellent feature set, competitive price, and more attractive international call rates really do push it over the edge.
If integrations are your key concern, then you might find RingCentral the better bet, simply because it offers more choice. However, this will come at a price, especially as some integrations aren't even available until you opt for the RingCentral Premium tier at $44.99 per month.
Ooma Pro on the other hand is priced at $24.99 per month, and while it may not have as many integrations, at almost half the price, it does offer pretty much everything else you could want.