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The best VoIP phone for small businesses is the Polycom VVX 601, because it's a reliable and practical business model, popular for its design, features, and it's one of the easiest to use phones for VoIP on the market.
On this page, we'll review all the best VoIP phones for small businesses. You won't necessarily require hardware though — a VoIP softphone can deliver similar abilities through software that runs on your pre-existing desktop or mobile devices, and it's an option worth considering first, as it may be cheaper and more flexible.
Need a way to keep track of all your calls? You don't want “please hold” to be the last thing your customer hears. To better understand your range of options, you can compare all the top VoIP phone systems with recommendations and price quotes personalized to your needs, using our free VoIP comparison tool.
| Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. | Best For | Pros | Cons | |||||
|---|---|---|---|---|---|---|---|---|
 |  |  |  | |  |  | | |
 |  |  |  |  |  |  |  |  |
| Poly VVX 601 | Cisco 7841 | Ooma DP1-T | Yealink W60P | Cisco 8845 | Gigaset C530IP | Grandstream GXP2170 | Grandstream GXV3240 | Grandstream DP720 |
| $249 | $68 | $85 | $132 | $338 | $99.99 | $115 | $59 | $42 |
| Best overall VoIP phone | Best value VoIP phone | Best for working from home | Best cordless phone | Best for video conferencing | Best for tiny businesses | Customizability | Best for multimedia | Best for a budget |
| Very comfortable to use | Affordable | Unlimited nationwide calling | Up to 30 hrs of talk time | Headset included | Access to social media | 44 customizable digital keys | 1MP CMOS camera | Affordable |
| AC adapter not included | Small, gray-scale display | Poor button haptics | Display isn't antiglare | Priced on the high end | No video conferencing | Only 480×272 pixel display | Runs on Android 4.2 | Small 1.8-inch display |
Best VoIP Phone Systems
Before we get to reviewing the top VoIP phones i.e. physical phones that send and receive calls over the internet, take some time to consider if this is what you really need.
If you already have business laptops or mobiles, you could instead opt for a “softphone” system, which grants access to professional phone features through a mobile or desktop app. Virtual VoIP phones don't need maintenance and are flexible enough to fit your needs if you move offices or increase your phone lines or users. Most importantly, you'd skip the need for a big upfront fee a particularly appealing perk for a small business that doesn’t need expensive hardware.
Our independent research team tested the different VoIP systems on the market and determined that the top VoIP provider overall is RingCentral, due to its high scalability (4.9/5 stars), its unbeatable customer support (5/5), and its strong external connections that allow it to work with a business's existing infrastructure (4.3/5). 8×8 is another great pick for small businesses in particular, as it offers great features (4.9/5) and security (5/5) as well as tying RingCentral for customer support quality (5/5). Our impartial testers tracked ten VoIP services across seven different research categories, just to be sure — You can check out our VoIP comparison tool now to compare pricing.
Alternatively, if it's a multi-line phone system you're after, check out our guide to the best multi-line phone systems.
| Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. | Our Rating Relative score out of 5 | Best For | Core Benefit | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| BEST OVERALL  |  |  |  |  | |  |  |  |  |  |  |
| RingCentral | 8×8 | Zoom Phone | Vonage | GoTo Connect | Ooma | Nextiva | Net2Phone | Nuacom | Dialpad | Google Voice | MagicJack |
| 4.7 | 4.6 | 4.4 | 4.3 | 4.2 | 4.1 | 4.1 | 4.1 | 3.9 | 3.8 | 3.4 | 2.5 |
| Overall, hospitality, retail, healthcare & customer service | Small businesses & sales teams | Value for money | Training features | Great for scaling | Overall customer experience | Professional services | Great for international businesses | Great customer satisfaction | Startups on tight budgets | Small businesses that prioritize security | Short term, low cost |
| Very easy to set up and scale as necessary. | Option of unlimited or global extensions | Affordable pricing | Staff improve on the job | Available through a proprietary, purpose-built cloud | No contracts, keep your number, and work from anywhere. | Unlimited Calls in U.S. & Canada | Integrates with Microsoft Office, Google and others | Great automation and analytics tools. | High customer satisfaction at low prices | Integration with the Google platform | Basic, affordable option for smallest businesses |
Top 10 Best VoIP Desk Phone Reviews
If your business makes a lot of calls, and you are looking to add or replace physical VoIP desk phones, we've found the best VoIP phone choices for 2023.
In order to figure out our top ten list, we weighed the differences between each phone on a number of metrics, prioritizing features, pricing, and popularity. We've done the digging into user reviews for you as well, so we can truly give you the clearest impression of what everyday users actually think.
Below, we've listed each of our top picks and what makes them stand out. You can jump to whichever option looks like a fit for you, or you can keep scrolling down to see them all.
- Polycom VVX 601 — Best overall VoIP phone
- Cisco 7841 — Best value VoIP phone
- Ooma DP1-T — Best for working from home
- Yealink SIP-T58A — Best for features
- Yealink W60P — Best cordless phone
- Cisco 8845 — Best for video conferencing
- Gigaset C530IP — Best for tiny businesses
- Grandstream GXP2170 — Best for customizability
- Grandstream GXV3240 — Best for multimedia
- Grandstream DP720 — Best for simplicity
Starts at: $135
We don't throw around phrases like “top-of-the-line” and “flagship” for just any desk phone, but if we did, it would be for the Polycom VVX 601 IP. It has a 4.3-inch color touchscreen, 16 line keys, Bluetooth support, video abilities, HD voice quality (connection permitting), and a Gigabit Ethernet bridge. This all adds up to a desk option that's easy to operate, easy to hear through, and powerful enough for high-volume, multi-call environments. The top-of-the-line price it'll cost you a lot more than $135 new, so we'd recommend checking resellers like Amazon — although the higher priced version will likely include an AC adapter.
What makes the VVX 601 stand out as our top pick is how easy all those features are to figure out: It's built for ease of use, with a sleek ergonomic design that won't leave you stabbing at keys in confusion when you need to pick up a call.
Key features
- 16-line keys and 4 soft keys
- Dual USB 2.0 ports
- 4.3-inch color touchscreen
- Local 3-way audio conferencing
Why to Buy 
The key elements of a good business phone are all present: flexibility, volume, video, and a useful touchscreen. This model uses Bluetooth, has two USB 2.0 ports for media and data, and has an RJ-9 port (a common wired audio port). Plus, it's easy to use.
Why to Skip
The price tag isn't the cheapest, and the full value might not present itself to you if your business isn't placing a high volume of calls, but this is otherwise an unbeatable option.
If Polycom's price tag is a little too large, IP softphones could be a better choice for your business. Check out our guide to the cheapest VoIP phone services to discover more cost-effective options.
Starts at: $35
The Cisco 7841 is a great option for budget-conscious business owners who still want a dependable and durable phone. The device has a healthy total of four-line keys those are the physical buttons that light up to indicate a call is waiting. The handset works with on-premises and hosted systems, so deployment is flexible, and it comes with a built-in wideband speakerphone, so you'll be able to handle calls hands-free if needed.
Granted, the functionality isn't overloaded: You'll get four-line keys, not 16, and the display is grayscale rather than color. But for a small business that wants a flexible solution for handling a moderate call volume with ease, this is a great option that's easily the cheapest on this list. The catch: You'll need to look for the refurbished version, as it will cost closer to $135 if bought new.
Key features
- Hi-res grayscale display
- 4-line keys
- Full-range speakerphone
Why to Buy
At just $35, this refurbished phone is less expensive than all the top phones that have better features, and it offers better features than other phones at similar price points.
Why to Skip
Perhaps you need more line keys or more features, and you're willing to pay for them. Or maybe you need an even more stripped-down handset for a rock-bottom price.
Starts at: $85
More and more workforces have been operating partially or fully remotely for years, and following the COVID-19 pandemic, that's truer than ever. The DP1-T wireless desk phone is an attractive option for anyone who needs to place calls while at home. For one thing, it operates through the Telo phone service from VoIP provider Ooma. Telo uses a small router-like device to power calls through your home's high-speed internet. Some reviewers have faulted the phone for its buttons, which don't give a satisfying beeping noise when pressed. If that's forgivable, we think you'll love this phone.
Features include 32 programmable speed dials, a speakerphone with Do Not Disturb mode, and physical buttons for hold, transfer, and conferencing. You'll also be able to easily redial a number and check your call logs when needed. Furthermore, through the Telo service, you'll have unlimited nationwide calling with support for voicemail, caller-ID, and call waiting features.
It's available for a relatively low $85, though you'll need to buy an Ooma Telo for another $76 if you aren't already using one. Alternatively, you can just get the Telo and add the handset if you find yourself in need of the extra functionality.
“I replaced a landline and DSL costing $125 a month with Ooma. Easy to install, works as they say it will. It works seamlessly with our Panasonic answering machine and remote phone system. Highly recommend.”
~John Walter, in a Feb 18, 2021 review
Key features
- 32 speed dials
- Call logs
- Unlimited nationwide calling
Why to Buy
It's great for handling otherwise annoying elements of placing calls from home: Think audio conferencing, quick calls, redialing, or catching up on voice mail.
Why to Skip
Skip it if you're facing a high call volume or have a lot of users. Some reviewers have noted that the speed dial setup comes with a learning curve, although once you're fully set up, it should be easy enough.
Starts at: $269.95
Need a seven-inch adjustable touchscreen? Access to a web browser, calendar, recorder, and your email from within your handset? Five-party audio conferencing? The feature-packed Yealink SIP-T58A includes it all, and the customizable interface comes with built-in Bluetooth and WiFi support, a USB 2.0 port, and dual-port Gigabit Ethernet to boot. An optional two-megapixel HD camera, called CAM50, can be attached to the phone for video calls.
Using Android 5, the device has an open SDK, or Software Development Kit, which allows developers with the right coding knowledge to add their own third-party applications for a custom experience. 27 one-touch DSS keys let users monitor or dial extensions, while eight dedicated feature keys handle common needs: Hold, transfer, message, headset, mute, redial, speakerphone, and volume are all present and correct.
The audio quality is top notch as well, with HD Voice and something called “Yealink Noise Proof Technology.” The handset is officially hearing aid compatible (HAC), so it can accommodate a range of audio needs. The only catch is the cost: At $269.95, the Yealink SIP-T58A is among the pricier options on this list.
Key features
- Huge 7-inch touchscreen
- Integratable interface
- 8 dedicated feature keys
- Removable HD camera
Why to Buy
Why get a Rolls-Royce? Because you'll be using this a lot, and you deserve a nice luxury.
Why to Skip
It's one of the pricier top choices for a business handset, so if you don't think you'll use enough of the features, you may find another option will better justify the cost.
Starts at: $144
One big preference to figure out before settling on the business phone for you: Do you want corded or cordless? A cordless handset can be carried around and won't tangle, while a landline option is guaranteed not to run out of battery. If a cordless option sounds best, you'll want one with a long-lasting and quick-charging battery in other words, you'll want the Yealink W60P.
The device lasts for up to 30 hours of talk time and up to 400 hours of standby time, which is definitely better than your smartphone. But just as important is how quickly it charges up, and the W60P succeeds here as well, lasting for two hours on a quick 10-minute charge. You'll need a charging base to use it, although one base can support up to eight wireless phones, each of which can handle two simultaneous calls. The range is 164 feet indoors and 985 feet outdoors, in ideal conditions. The phone's built-in display is 2.4 inches, though the screen has no antiglare measures, which can be a problem in a brightly lit environment.
Features and functionality are good, although you won't get the huge number of features that the Yealink SIP-T58A offers. The device has five navigation keys, two softkeys, six function keys, and six shortcut keys, with features including call forwarding, speed dial, voicemail, and redial.
Key features
- Up to 30 hours of talk time per charge
- 164-foot range indoors; 985-foot range outdoors
- 2.4-inch color display
Why to Buy
The charge is fast and long-lasting, and you'll be sure to have your phone on hand for fielding multiple calls at any point in the day, even simultaneously. Small business managers who are always on the move but need to remain available at all times will appreciate this model.
Why to Skip
If cutting the phone cord isn't important for you, this model is likely overpriced. Also, while the display is large for a wireless phone, it's far smaller than the displays built into the base of a wired model.
Starts at: $338
The rise of video conferencing has been a big discussion during the coronavirus pandemic. Sure, most of that conversation centered on Zoom quadrupling its year-over-year revenue but video conferencing hardware has also seen more use. If you want to pick a phone system and need one that can handle video meetings just as easily as audio ones, Cisco 8845 is probably for you.
The five-inch widescreen backlit color display handles 720p HD video and has a wideband speakerphone. Plus, it encrypts both video and audio communications for added security a useful touch for business meetings in particular. Plus, the interface is easy-to-use and ergonomic, keeping that inevitable fumbling as you try to leave a meeting to a minimum.
This Cisco phone comes with an integrated ethernet switch and Bluetooth support, as well as five programmable line keys and additional fixed function keys for quick access to apps, messaging, a directory, and frequent features like hold/resume, transfer, and conferencing. A headset and a mute key are also included, both of which can help with video calls.
“I’ve worked in telecom for nearly 20 years, with the last 17 years focusing on designing, deploying, and supporting Cisco telephony solutions. All previous phone models considered; this is my favorite Cisco phone to date. […] I’ve logged a few hundred hours of conference calls on this phone model, and it’s pretty solid. I highly recommend it.”
~GregH, Amazon review
Key features
- Five-inch color display
- Wideband speakerphone
- Headset included
Why to Buy
If your business is handling a lot of video calls with no plans to slow down, this phone offers a feature-rich video conferencing solution that's easy to use and easy on the eyes.
Why to Skip
It's far too pricey for anyone who doesn't prioritize video calls, although it does offer great audio functionality as well.
Learn more about the best conference call phones for business.
Starts at: $99.99
If you're running a small business single-handedly, you'll need to be available for calls from business associates and customers. You won't have the funds for features you don't need, but you will need the essential ones. With the Gigaset C530IP, you'll get a solid phone for placing and receiving HD Voice audio calls. You'll also get access to social networks like Facebook, a useful perk for business managers that need to stay updated on their page's notifications. It works with up to six SIP accounts from different providers and, with a relatively trim $99.99 price tag, this phone won't break the bank.
It's wireless, too, and while the charge isn't as great as what the Yealink W60P has to offer, it's still decent p to 14 hours of talk time, and up to 320 hours of standby time. The hi-res color display is also smaller, at just 1.8 inches.
Key features
- Wireless
- 1.8-inch display
- Access to social media
Why to Buy
The phone offers great audio quality and call features, packaged with benefits applicable to a tiny business, including Facebook access, portability, and low pricing.
Why to Skip
The display is for text, not graphics, so you won't be placing any video calls. But if you know what you need, and you don't need video conferencing, this is a great option.
Starts at: $115
The Grandstream GXP2170 offers five-way audio conferencing capabilities at a lower price than most phones, and comes with 48 customizable on-screen digital keys (plus another 160 keys, provided you buy an additional module). Throw in five soft keys, Bluetooth compatibility, a RJ-9 port, and USB ports, and you have a versatile handset that can be reconfigured to fit a busy operation's unique needs. You'll be able to speed-dial nearly 50 different numbers at will, which makes it easy to keep tabs on a long list of contacts.
It's a great pick for a high-volume call environment, too, with 12 line keys and support for six SIP accounts. The 4.3-inch LCD color display is easy to use though the 480×272 resolution isn't picture-perfect and the base stand is wall-mountable. It also supports Google Voice, can pick up internet radio, and can stream stock, weather, and currency updates on screen. It's a good choice for executive offices, but is probably ‘too much phone’ for many office workers.
Security measures include two levels of user-based passwords (user and administrator), plus 256-bit AES encryption. At $115, it's not the cheapest, but it's far from the priciest.
Key features
- 44 customizable digital keys
- 5-way audio conferencing
- 4.3-inch color display
Why to Buy
If you love customized workflows, or if your small business relies on one high-performing employee who makes regular calls to dozens of different contacts (whether clients or suppliers), this is an affordable solution that's just as high-performing.
Why to Skip
Does 48 different speed-dialable contacts sound like an overload? Maybe skip down a few entries to check out our also-great budget option.
Starts at: $59
The Grandstream GXV3240 comes with a long list of specs. It supports a healthy six lines, six SIP accounts, and six-way voice conferencing. Outputs include Bluetooth for headsets and mobile, a USB port, a SD card slot, and EHS for Plantronics headsets. Other great features include multi-platform three-way video conferencing and a 1 megapixel CMOS camera, along with a 4.3-inch touch screen, all running on the Android 4.2 operating system.
Plus, it has a mini HDMI for hooking up to a monitor, which even the feature-heavy Yealink SIP-T58A doesn't have. Granted, the touchscreen's smaller, but when it comes to pure multi-media functionality, this phone offers more than any other top-quality handset at the same price point.
“I've had no problems with these phones since we got them installed. Perhaps a little overkill, but great phones for the money. The camera is tilt adjustable, so you can adjust it depending on your seating position. Phone runs Android, so you can download all kinds of apps for it.”
~Robert Shady, Amazon review
Key features
- 1MP CMOS camera
- 6 lines
- Flexible and adaptable
Why to Buy
If you need a versatile phone that can handle audio and video in plenty of different configurations and media formats, this will handle nearly everything. The price has dropped in recent years, too, making it a good budget pick.
Why to Skip
Most businesses will find themselves mostly using one or two different configurations, and if that's the case, this multimedia-oriented phone isn't for you.
Starts at: $46
What basic abilities does a small business's phone need? You'll likely want HD audio, multi-language support, and a speakerphone option. A few common features you'd use frequently might be hold, transfer, forwarding, call pickup, a phonebook, call waiting, call log, and auto answer all of which you can find with most top telephone systems. But ideally, it would all be wrapped up in a durable handset with an inexpensive price tag. The Grandstream DP720 delivers it all, and for a lot less than most phones on this list.
You'll get a limited number of physical keys, but enough to do the job that's two soft keys, five navigation menu keys, and four dedicated function keys (for Send, Power, Speakerphone, and Mute).
It's cordless, working for up to 984 feet outdoors and 164 indoors another benefit for harried small business owners who need to keep their phones on hand. Up to 3-way conferencing is supported, and you can even get up to 10 SIP accounts per handset a benefit that many of the pricier phones on this list don't offer. On the whole, it's a reliable handset that should be more than enough for lots of businesses.
Key features
- 1.8-inch color display
- Supports 10 SIP accounts
- Inexpensive price
Why to Buy
It's a stripped-down solution, but one that's still powerful enough to get the job done.
Why to Skip
It's missing a few more advanced features, like the very useful video conferencing support, and it comes with limited options for customizing menus or digital keys.
Types of VoIP Phone
What kind of phones are available to you? There are four different types of VoIP phone system – which one to opt for depends on your business needs.
VoIP desk phone handsets
Similar to a traditional desktop phone, except that it has the ability to connect to the internet for VoIP functionality.
In terms of VoIP devices, this is one of the simplest, and therefore one of the cheapest. That makes it good value for those that are looking to kit out their office with VoIP enabled devices, but are concerned about the cost of wireless VoIP phones.
Cordless VoIP phones for business
A VoIP phone with built-in WiFi or a DECT transceiver, which connects to a base station or access point. Cordless phones allow users to move freely around their workspace while on a call. Our top pick is the Panasonic KC-TGF573S, which is under $150 and comes with a sizeable 1.8-inch display, noise reduction, ability to link up to two smartphones via Bluetooth, and an answering machine with up to 18 minutes of recording time.
For extra flexibility, a cordless phone can be paired with a headset to enable staff to keep hands free and remain mobile, while also speaking to clients.
VoIP softphones for business
A software application can be installed onto a computer to equip the device with the ability to make and receive calls. Alternatively, a mobile app can be used on your iPhone or Android device.
Softphones are particularly useful for remote workers and even call centers because they are relatively cheap to set up and run, as they can work with a wide range of equipment. Your best option here is RingCentral, as it's the easiest to integrate with existing systems, while offering great customer support and scalability.
If your staff already have PCs or smartphones, chances are they can be set up with a softphone for their devices.
VoIP conferencing phones for business
An IP conferencing phone can be used in a large business or conferencing facility where calls take place with multiple participants. Calls can be done via speakerphone, headsets, or even connected to a TV, with an added video stream.
While the setup for these systems can be more expensive than a standard VoIP device, they can save companies money on sending staff to physical locations, and are useful for regular catch-ups between teams and departments, no matter where they're located. Overall, the best conferencing phone system is likely 8×8, since our researchers gave it a particularly high score for features (4.9/5 stars), but the truth is that any big VoIP service will offer strong conferencing capabilities.
With so many options available, VoIP offers a workable and practical solution for many businesses and contact centers who need a fast, reliable, and high quality communications system.
Verdict: Best VoIP Phone for Small Business
Handsets can be paired with (or entirely replaced by) a VoIP provider. Ooma is our pick for the top provider, due to unlimited calling, 24/7 support, no-contract pricing, and easy pairing with its Ooma DP1-T wireless desk phone. It isn't the only choice, though, and we've rounded up the best softphone alternatives to Ooma over here.
With or without a handset, VoIP gives your business the communication system it needs to stay flexible and grow in 2023 and beyond. To find the best choice for your specific needs, take a minute to check out our free comparison tool.
Depending on your needs, you might want a phone that supports other types of media, a portable wireless option, or one that's great for video conferencing. Prices can range from $35 to $200 for a good VoIP handset, and its an investment that's essential for many businesses, small and large.
While VoIP phones used to require a stronger connection, the technology has evolved rapidly in the last half a decade, and even a slow connection will likely work fine.
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