Vonage Review – Features, Pricing, Pros and Cons

Vonage is one of our top-rated VoIP service providers, scoring a 4.3/5 overall in our research. With this score, Vonage landed fourth on our list of the best VoIP software providers, which is thanks to a solid selection of features that allows the service substantial scalability for small businesses that want to grow.

Our research finds that Vonage also has the best training features available in the VoIP industry, offering robust onboarding solutions that can help you get your team familiar with the service quickly and efficiently. Plus, starting at $19.99 per user, per month, it’s a reasonably priced option that shouldn’t break the bank.

In our in-depth research, Vonage didn’t score terribly low in any category, but instead fell in our rankings due to moderate scores across categories like security (3/5), customer support (3.4/5), and external connections (3.5/5). Still, with no concrete dealbreakers, Vonage represents an excellent choice for businesses, particularly those in the retail and customer service industries.

In this guide, we’ll cover Vonage’s features, pricing, pros, and cons, ensuring you have all the information you need to make the right decision for your small business.

In this guide:

• Vonage Quick Fact File
• Vonage Review: Key Features
• Vonage Pricing
• How Does Vonage Compare to Other Providers?
• Our Methodology
• Verdict: Is Vonage a good value?
• Frequently Asked Questions

Vonage Quick Fact File

We understand that researching business software like VoIP can be an arduous process, which is why we try to make it as comprehensive as possible. When it comes to Vonage, there are some key points you should understand that will help decide whether it’s the right fit for your business.

Here are some quick facts about Vonage:

• Vonage’s starting price is on the more affordable end of the spectrum with a value score of 3.8/5 in our research
• Vonage has the second-best features (4.4/5) and scalability (4.5/5) scores in our research
• Vonage received a customer score of 4/5 in our research, which is right in the middle of our range, meaning customers find it relatively easy to use
• Vonage scores moderately in customer support (3.4/5) due to a lack of 24/7 availability
• Vonage had its lowest score with security (3/5) because it lacks password rules and multi-factor authentication functionality

Vonage Review: Key Features

One of the primary reasons Vonage is so high on our list of the best VoIP service providers is that it offers one of the biggest feature catalogs in our research. With a score of 4.4/5 for features in our research, it offers the second-best selection of features, losing only to 8×8 because some features like customizable greetings and virtual receptionist are not available in Vonage’s most affordable plan, unlike 8×8.

On top of that, Vonage also scores highly in our scalability category, which specifically takes note of features that can help a business grow down the line, including call barge, ring groups, and local numbers. With a score of 4.5/5 in scalability, Vonage also had the second-best options here, losing out only to RingCentral, again because of its lack of scalable features in its most affordable plan.

Here are some of the key features you can expect from Vonage:

• Admin portal – A full on dashboard that allows you to manage your entire VoIP system from one hub.
• Vonage Meetings – Video chat is essential for hybrid work forces, which is why Vonage gives you access to virtual meeting functionality.
• Messaging integrations – Communicate with customers through SMS, MMS, and Facebook Messenger for comprehensive support.
• Spam shield – Block unwanted calls from spammers, so your business line isn’t busy when it shouldn’t be.

There are many other basic features available with Vonage, like call waiting, hold music, smart numbers, and simultaneous ring, which can improve your communication experience.

Vonage Pricing

Vonage offers three different pricing plans: Mobile, Premium, and Advanced. The Mobile plan is $19.99 per user, per month, the Premium plan is $29.99 per user, per month, and the Advanced plan is $39.99 per user, per month.

With a starting price of $19.99 per user, per month, Vonage positions itself as a slightly more affordable option than other VoIP solutions, like Nuacom and GoTo Connect, although there are other options, like Zoom Phone and 8×8, that are slightly more affordable. Generally speaking, the $20 per user, per month starting price is standard for VoIP services.

The additional plans are also fairly par for the course as far as price is concerned, with the Premium and Advanced plans landing in approximately the same price range as other mid- and upper-tier plans from the likes of RingCentral and Ooma. Overall, for what you’re getting, Vonage is reasonably priced in the industry, which helped it receive a 3.8/5 in our research for value. However, while Vonage will be a solid choice for your small business, if you’re looking for a more affordable option with stripped back features, MagicJack may be better for you.

Read our MagicJack vs Vonage guide to see how the two providers compare in full.

Does Vonage Have a Free Plan?

Unfortunately, Vonage does not have a free plan, but it does offer a 14-day free trial, so you can test out the service without any financial commitment.

While the lack of a free plan may be a bit disappointing, we found that it’s pretty standard for VoIP service providers. In our research, we discovered no major VoIP providers offer a free plan, although many offer varying free trials and demos to get you familiar with the software before you buy.

How Does Vonage Compare With Other Providers?

Vonage is a solid option for VoIP. Sure, it doesn’t take the top scores like RingCentral or 8×8 in categories like features and scalability, but it’s consistent across our research for providing everything a business needs.

Obviously, Vonage isn’t the only VoIP service provider on the market, though. In fact, the VoIP industry is filled with a lot of excellent choices that could be a better fit for your business. Luckily, we’ve done the research for you, so you can see how these providers match up against each other on key factors like pricing and features.

In the table below, check out our top VoIP providers and be sure to check out our best VoIP provider guide for more information.

Our Methodology: How Did We Evaluate Vonage?

We don’t mess around when it comes to research. While some guides will just throw providers on a list and call them the best, Tech.co researchers spend hours looking through feature catalogs and pricing plans to fully grasp the pros and cons of specific software.

The goal is to give you the most actionable information about tools, like Vonage, so you can make the right decision for your business. Here are the metrics we use to evaluate Vonage and eleven other VoIP providers:

• Value for money – How much a service costs and what you get for the price
• Features – How many features are provided by the service
• External connections – What kind of software integrations are available
• Customer support – When is the customer support team available and how many channels do they provide
• Security – What kind of security protections does the service have, like encryption, password rules, and compliance certifications
• Customer score – An aggregate score from review sites, such as G2, Capterra, and Trustpilot
• Scalability – Whether a service has features that include local numbers, call barge, and ring groups, which allow the provider to scale with the business

For more information about our process, check out our in-depth research guide to learn more about how we evaluate business software.

Frequently Asked Questions