8×8 Pricing Guide: Latest Monthly Plans, Hardware & Call Rates

8×8 stopped listing its prices publicly at the end of 2023, and now, in 2025, the company is still urging customers looking for specific pricing information to contact its sales team. Therefore, this article lists the last known prices offered by 8×8 and intends to give a ballpark estimate of how much VoIP costs in this instance.

According to this information, 8×8 pricing starts at $24 per user, per month for its entry-level X2 plan. The VoIP provider offers four other tiered VoIP plans, with its most expensive plan, X8, costing $140 per user, per month.

The cost of 8×8’s average plan and the absence of a free version make the VoIP service less affordable than alternatives like Vonage and Google Voice. However, 8×8’s advanced toolkit, in particular its sales and staff training features, still makes the service a great value for businesses with specific telephony needs. We recommend reading our 8×8 review for a more detailed breakdown of what the platform can offer your business.

In this 8×8 pricing guide, we’ll break down the provider’s prices, what it can offer your business, the best package to choose from, and how it compares to its competitors.

In this guide:

• • 8×8 Pricing and Packages
  • 8×8 Hidden Fees and Added Costs
  • 8×8 International Call Rates
  • 8×8 Pros and Cons
  • 8×8 Free Trial
  • 8×8 Products and Hardware
  • 8×8 Alternatives
  • Verdict: Is 8×8 Worth the Price?

Read on to learn more about 8×8’s pricing, or if you’d like to save time use our free comparison tool to see custom quotes for your business needs, from a range of top providers.

8×8 Pricing and Packages

There are three main pricing tiers for 8×8’s VoIP and video solutions, which sit underneath the “Unified Communications” banner – X2, X4 and X6. The brand also offers two “Contact Center” plans – X7 and X8, which add slightly more functionality and are designed for medium-to-large businesses.

X2 8×8 Pricing

• From: $24 per user, per month (billed annually)
• Best for: growing businesses

While 8×8 doesn’t reveal its pricing, sources suggest that its entry-level X2 plan costs around $24 per user, per month. 8×8’s X2 plan offers free calls within the US and Canada, video conferencing for up to 500 participants, voicemail with transcription, single sign-on, and instant messaging for teams.

These varied communication features make the plan a great option for remote and hybrid businesses that collaborate outside of the office. Another thing you should know about the X2 package is that it includes some free international calls. You can call free to Australia, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom; excluding mobile, special and premium numbers in many of those places.

X2 customers will also get additional features such as call activity analytics, unlimited fax, and more integration options, including Microsoft Teams.

8×8’s software can be used on laptops, PCs, smartphones and desk phones. Source: 8×8

X4 8×8 Pricing

• From: $44 per user, per month (billed annually)
• Best for: businesses with global reach

According to 8×8’s previous pricelists, the X4 package costs $44 per user, per month. It includes everything that is available under the X2 plan, and widens the net significantly, with free international calls to 47 countries (excluding mobile, special and premium numbers). This makes it the perfect plan for businesses with a truly global reach.

It also includes 8×8 Frontdesk – which is perfect for receptionists – as well as supervisor analytics, and monitor, call barge-in and whisper tools. By giving managers opportunities to observe and interview calls in real time, the plan is especially useful for customer service businesses.

X6 8×8 Pricing

• From: $85 per user, per month (billed annually)
• Best for: customer-facing businesses

The X6 tier adds contact center reporting and analytics, post-call surveys, and interactive voice response, making it the optimum choice for customer-facing businesses like contact centers. In addition, users can map out customer journeys, issue post-call surveys, and, for an added fee, access 8×8 Secure Pay and Intelligent Customer Assistant.

X7 8×8 Pricing

• From: $110 per user, per month (billed annually)
• Best for: businesses looking for a one-size-fits-all solution

The X7 adds features like omnichannel routing of voice, chat, emails, SMS, social media and messaging applications, making it a perfect fit for larger businesses seeking to unify their communications platforms. By integrating your voice and digital interactions, the X7 plan cuts down on time spent juggling multiple different platforms and vendors, as well as removing human error from the equation.

X8 8×8 Pricing

• From: $140 per user, per month
• Best for: businesses with massive amounts of customer contact

The most expensive plan on offer, X8 is geared towards enterprise-scale businesses that conduct massive amounts of customer contact, such as large call centers. It boasts advanced management features, including speech analytics, real-time monitoring on multiple screens, quality management and advanced analytics.

If you’d like to find out more, including what VoIP system is best for you, use our free comparison tool to find the best fit for your business.

Users can analyze metrics for inbound, answered, missed and abandoned calls through 8×8’s analytics features. Source: 8×8

Hidden Fees and Added Costs

Like many VoIP providers, some of 8×8’s best features are only available as paid add-ons. For example, across all plans it costs extra to archive and retrieve services for long-term storage (up to 10 years).

Similarly, customers can pay to unlock Secure Pay, a tool that enables businesses to securely authorize payments. It’s a nice way to give your customers peace of mind by empowering them to enter their payment information directly, rather than having to read out card details over the phone, when required.

8×8 also offers Intelligent Interactive Voice Response (IVR), a paid feature that leverages AI and advanced analytics to improve the self-service experience for your customers. For a full list of paid add-ons, visit the 8×8 website.

8×8 Cost of International Calls

One of the main considerations when picking a VoIP platform is the cost of calls. You’ll find that most offer domestic calls for free in even their cheapest packages, but if your company makes calls outside of the US and Canada, then these costs could soon mount up.

8×8 offers some international calls for free, depending on the package you opt for. Go with the X2 or X4 tiers, and you’ll be able to call up to 47 different countries, with no chargeable rates. You can find out exactly which countries these are by visiting the website.

For context, we’ve compared call rates from a few of 8×8’s competitors below, so you can see how they stack up against each other. Please note that as 8×8 no longer lists the costs of its international calling rates, the figures in the table display the most recently available costs.

8×8 Pros and Cons

Like every VoIP provider, 8×8 has its pros and cons. Take a look below.

Pros

• 24/7 customer support is available across all plans, which is relatively uncommon for VoIP providers
• Extensive outgoing call features for sales teams, which can be scaled depending on the size of your business
• Great security features for sensitive data handling
• Training features like call whisper and call barge-in available at higher tiers
• Onboarding assistance on all plans makes getting started smooth

Cons

• Higher tiers are very pricey, and there are cheaper options for small businesses (as per the last available pricing)
• No dedicated spam prevention mechanism, which may prove problematic for large businesses
• No free plan available, although there is a 30-day free trial

8×8 Free Trial

8×8 offers a 30-day free trial, which includes a small business phone system, a dedicated business number with unlimited calls to the US and Canada. More advanced features – such as hot desking, voicemail transcription, single sign-on (SSO) and integrations – are not enabled.

8×8 Products and Hardware

One of the beauties of VoIP is that it removes the reliance on hardware. You no longer need a traditional phone – you can make calls through pretty much any device so long as you have the internet, such as a PC, tablet or phone, using the 8×8 dedicated app.

However, for those who want to keep using dedicated hardware, there is a range of VoIP phones available, and they can be purchased, or loaned, directly from 8×8 themselves.

8×8 offers three payment plan options: Device as a Service (DaaS), Financing and One-time payment. DaaS allows customers to effectively loan the hardware for monthly payments. This can be cancelled at any time on the return of the device, and it’s also possible to upgrade to the latest phones.

Financing, is, as it sounds, paying for the device in monthly installments, after which you’ll own the hardware outright, with 2-5 year options.

The one-time payment option gives you the choice of simply buying the equipment directly from 8×8.

8×8 Phones and Accessories

8×8 offers a wide range of phones and accessories, including entry-level VoIP phones, conference systems, headsets and phone ports.

The cheapest VoIP model on offer from 8×8 is the Poly Edge E100, a user-friendly phone with a 2.8″ color LCD display, and 2-line keys. The model may lack advanced features like built-in Bluetooth and touch screen, but at $86.28 up-front or $5.34 per month, it’ll be well within the budget of most small businesses.

If you’re after an advanced VoIP model with sophisticated features, the Yealink SIP-T58W Pro comes with a 7″ touch screen, up to 16 SIP accounts, and is fully equipped with a hands-free speakerphone and Yealink Noise Proof Technology. With an up-front price of $393.41, it’s one of 8×8’s higher-end models.

If you’re looking for a conference phone for use in meeting rooms, 8×8 offers plenty of these from Poly and Yealink, and prices start from $95.59 per month for the Poly Trio 8300. Chances are you’ll recognize these devices from their distinctive tri-foot design. They’ve become a staple in offices worldwide, and for good reason – excellent sound quality and a wide range of features.

8×8 also offers a range of accessories, including headsets, which can be very useful for employees who are on the phone all day and want some degree of comfort.

Read our guide to the best VoIP phones for small businesses for other great desk phone options.

8×8 Alternatives

It’s fair to say that VoIP is a crowded marketplace, with many brands competing for your business – even Zoom has a VoIP offering now, called Zoom Phone. That’s good news for you as a customer, as the more cut-throat the competition gets, the better the value proposition as the brands manoeuvre to outdo each other.

Here are some popular 8×8 alternatives that could work for your business:

RingCentral

RingCentral is one of the biggest VoIP brands out there, so it’s a natural one to compare side by side with 8×8. While offerings from both are certainly similar, there are some differences to be aware of. First off, price. RingCentral starts at $20 per user, per month, while the 8×8 X2 plan was priced at $24 per user, per month. Overall, RingCentral is far better value for money.

8×8 is better than RingCentral in some regards, though. While video calls with RingCentral are restricted to 200 participants, with 8×8, you can have up to 500. This is one of several features that makes 8×8 our top pick for sales teams, along with training features like call monitoring and a long list of CRM integrations.

Ooma

Ooma is another popular VoIP provider that competes with 8×8. While researching these providers, we found that 8×8 has a much longer list of integrations than Ooma, which could well sway you if your company relies heavily on certain platforms. 8×8 includes key platforms such as Salesforce, HubSpot, Netsuite and Outlook. While Ooma does offer some, its list is nowhere near as exhaustive.

Of course, 8×8’s cheapest package is priced much higher than Ooma’s, which makes sense because 8×8 offers more in the way of functionality than Ooma. Learn more about the provider’s features and costs in our Ooma Office review.