Artificial intelligence (AI) has become arguably the most important technology in the business world over the last few years. Generative AI platforms like ChatGPT have become valuable tools for employees, while other intelligent features are being injected into every business software under the sun.
As a result, businesses are trying to understand exactly how to use the technology to its full potential. The problem? AI is evolving at such a rate that keeping up with all the trends can be nearly impossible if you aren’t making a concerted effort.
Fortunately, we’ve got you covered. We’ve collected a myriad of important AI statistics, many of which are from our own Impact of Technology on the Workplace report, so you can get a better picture of how AI is impacting the business world in 2025.
Important AI Statistics for 2024
- In February 2025, OpenAI’s ChatGPT had over 400 million active users, up from 300 million in December 2024. (OpenAI)
- 14% of businesses say that using AI has made some roles obsolete. (Tech.co)
- The artificial intelligence market is estimated to be worth over $3.6 trillion by 2034. (Precedence Research)
- 10% of businesses that use AI are spending over $500,000 per year on the technology. (Tech.co)
AI Workplace Impact Statistics
1. Artificial intelligence is expected to create 133 million new jobs by 2030 (McKinsey)
Let’s start off with the good news. Although there’s a lot of talk about the negative impact AI may have on jobs, some sources, such as McKinsey, predict that 133 million new roles will be created as they’re gradually incorporated into existing business infrastructures. But this isn’t the only study about AI replacing jobs that’s been released recently.
2. 46% of senior leaders currently value AI skills as “very or extremely important” in hiring decisions. (Tech.co)
The Impact of Technology in the Workplace study from Tech.co found that AI is becoming a much more popular, with nearly half of seniors leaders noting that proficiency with the tech is a highly sought-after skill for hiring. Our research also found that businesses aren’t as eager to replace workers with robots just yet, with only a 6% increase year-on-year for AI job replacement.
3. Artificial intelligence could already replace the equivalent of 300 million jobs (Goldman Sachs)
This much-written-about figure made the headlines back in March, around the same time that Google’s AI chatbot, Bard, was released.
Goldman Sachs says that the rapid changes to our economy spurred on by AI development and adoption could drive “a 7% (or almost $7 trillion) increase in global GDP and lift productivity growth by 1.5 percentage points over a 10-year period.” The multinational bank also says that around two-thirds of US jobs are currently “exposed” to automation.
4. 78% of legal occupations are now influenced by AI, more than any other occupation (Semrush)
The legal world has been influenced by AI more than any other field, with life, physical, and social occupations in a distant second. Office and administrative occupations – which many people believe to be the most at-risk category of job roles – came in third.
Source: Forrester 2023 Generative AI Impact Forecast
5. Low-paid workers are more likely to be replaced by AI than high-paid workers (BIS)
A study from the Bank of International Settlements found that low wage workers were more likely to be replaced by AI than high wage workers. This is due to the fact that AI is more likely to be able to accomplish the entirety of the core task in low wage jobs, whereas high wage jobs require the human element, which AI can only partially provide.
Artificial Intelligence Growth Statistics
1. The AI market is expected to experience an annual growth rate of 37.3% from 2023 to 2030 (Grand View Research)
Grand View Research explains that the “essential fact” that’s seeing the AI market grow rapidly is the datasets accessible to companies building LLMs. “Technology has always been an essential element for these industries,” the research organization explains, “but artificial intelligence (AI) has brought technology to the center of organizations.”
2. By 2030, the artificial intelligence market is projected to be worth over $1.3 trillion (Markets and Markets)
AI really is here to stay — and companies like OpenAI and Anthropic have not found it difficult to secure various rounds of seed funding to continue their research and improve their large language models. With AI set to play an increasingly pivotal role in business operations, it’s not surprising that the market is set to grow exponentially over the next next seven years.
3. 44% of businesses are seeing at least a high return-on-investment from AI spend. (Tech.co)
It’s safe to assume that your AI dollars aren’t going to waste, with the Impact of Technology on the Workplace report from Tech.co finding that 32% of businesses are seeing a high return-on-investment, with 12% seeing a very high return on top of that. All that to say, you should feel comfortable put your dollars behind this new technology.
4. AI could increase the GDP of the US by 1.8% (MIT Sloan)
The number might not sound big, but with AI’s potential to replace as much as 20% of all jobs, it’s easy to see why it could have an impact on GPD. The technology could account for as much as 1.8% over time, according to a 2025 study from MIT Sloan.
AI in the Workplace Statistics
1. 61% of employees say that AI implementation has either slightly or significantly improved their work life balance. (Tech.co)
The use of AI has made life a little bit easier for employees in 2024, with 38% senior leaders noting that AI has slightly improved their work life balance, while 23% have said it significantly improves work life balance.
2. Employees using ChatGPT performed tasks 40% faster than those without. (Bipartisan Policy Center)
AI is actually helping employees get work done faster rather than replacing them, with those using platforms like ChatGPT completing tasks 44% faster than those without. On top of that, those using these platforms also had 18% better output quality.
3. 63% of businesses cite “inaccuracy” as the greatest risk AI poses to their organization (McKinsey)
Out of all the risks posed by AI, businesses are most worried about inaccuracies – or “hallucinations” – generated by AI tools. However, cybersecurity and intellectual property theft rank highly too. While respondents are more likely than they were last year to mitigate the risk of inaccuracy, the level of response is still inadequate.
Source: McKinsey’s State of Generative AI in 2024 report.
4. 43% of senior leaders that use AI are using it to streamline writing tasks. (Tech.co)
It’s no surprise that writing tasks are the primary target for AI usage, with the generative AI platforms like ChatGPT providing a surprisingly impressive means of creating copy from a simple prompt. Other popular use cases include data analysis (37%) and customer support chatbots (33%).
5. 65% of companies are using AI internally, while 74% are testing it (Deloitte)
The vast majority of companies have officially jumped on the AI bandwagon. A huge proportion of companies are using AI internally and an even larger percentage claiming to be “testing” the technology. So, there’s a very small percentage who are yet to explore what AI can do for them.
AI Ethics Statistics
1. 68% of business leaders think it’s unethical for employees to use AI tools without the permission of a manager (Tech.co)
According to a Tech.co survey, the vast majority of business leaders think their employees should be checking in with their employer, manager, or supervisor before they use AI tools in the workplace. However, 12.3% of respondents said they expect their employees to use AI tools, and they don’t need permission to do so.
2. AI-related infrastructure could soon consume six times more water than Denmark, a country with a population of 6 million (arxiv)
Unfortunately, all the computing power needed to train an AI is becoming a bit of a problem for the environment. Some estimates show that just the water required to cool down data centers and other AI infrastructure is far more than that needed for entire countries to survive.
3. 68% of consumers are concerned about misinformation generated by AI-powered technology (Statista)
Misinformation spread across the internet via social media platforms quickly enough without the help of powerful AI tools like ChatGPT, and this study found that search engine queries about the topic are filled with concerns, with the majority worried about the impacts of AI.
4. 35% of businesses do not regulate how employees can use AI chatbots at work. (Tech.co)
Despite the huge implications of using the technology at work, senior leaders are not caught up on regulating the tech, with not even a majority regulating how employees can use the tech. Even worse, only 27% of businesses have a clear, written AI policy in place that can handle concerns.
5. Half of users over 45 years old do not trust AI to make ethical decisions. (Statista)
Whether or not those using AI is one thing, but with the technology being given more and more control over how things operate, trust in its decisions is paramount. However, a slim majority do not believe in AI to make ethical decisions, which could create a long term issue for the tech.
Popular AI Models, Uses, Benefits, and Problems
1. Claude was visited by 72.9 million users per month in June 2024 – but ChatGPT hit 2.4 billion (SimilarWeb)
According to the most recent data available on SimilarWeb, while Claude has steadily grown its user base to tens of millions since its launch in March 2023, it’s a drop in the ocean compared to ChatGPT’s 2.4 billion users.
2. AI is expected to improve employee productivity by 40% (PwC)
According to research from PwC, AI is set to improve the productivity of knowledge workers by as much as 40%.
3. Chatbots are set to become primary support channel for one quarter of all companies by 2027 (Dashly)
We’ve likely all interacted with a chatbot at some stage of our lives. But Dashly estimates that by 2027, one quarter of all companies will use them as the primary customer support channel.
4. 22% of firms are “aggressively pursuing” AI integration (CompTIA)
Almost one quarter of companies are “aggressively pursuing” AI integration across a range of products and workflows, as per a new report from CompTIA.
5. 11% of businesses have banned the use of AI chatbots entirely for security purposes. (Tech.co)
Security concerns and general functionality have scared many businesses off from using the technology until it has a better footing in the tech industry, with a not insignificant portion of senior leaders full-on banning the tech at their businesses.
The Future of AI in Business
It doesn’t seem like AI is going to be a passing fad that you can ignore until the next best thing. This technology has proven to have some seriously valuable use cases for businesses of all sizes, and there’s no telling how it could evolve over time to provide boosts to productivity, revenue, and work life balance for employees.
Rather than sticking your head in the sand, senior leaders need to start embracing this new technology in a meaningful way to make it work for them. From writing tasks to data analysis, these tools are undeniably becoming the industry standard, and you don’t want to fall too far behind.
To stay up to date, make sure to check out our coverage of AI technology on Tech.co, from chatbots to business software automations.
