Business Attitudes Towards AI in the Workplace 2024

How do people really feel about AI in the workplace? Our in-depth survey takes the pulse on the new technology at the office.

Artificial intelligence (AI) has come on to the business scene in a major way in recent years. Ever since the launch of ChatGPT in November 2022, organizations of all shapes and sizes have been adopting the technology to streamline processes and improve productivity.

How does the average company actual feel about AI and its widespread adoption in 2024? In an effort to better understand the attitudes of businesses towards AI, Tech.co conducted an in-depth survey, the full results of which can be found in our Impact of Technology in the Workplace report.

In this guide, we'll explore how businesses are using AI, ways in which it improves job satisfaction, how it is impacting job roles, and reveal which AI chatbots and tools are most popular among those taking advantage of the cutting edge tech in the workplace.

Short on time? You download the full report for free to check out at your convenience.

AI Improves Job Satisfaction

  • 59% of senior leaders who use AI claim it’s had a positive impact on their organization's job satisfaction.

The goal of adopting AI platforms into your business is typically to improve productivity. After all, these platforms cost money, and if it isn't improving your bottom line, what's the point?

Still, the use of AI in the workplace has a wide range of benefits beyond simply improving productivity. In fact, our research found that the technology is having a notably positive impact on job satisfaction as well, making the tedious tasks associated with work a bit more manageable.

Not only that, our research established a clear link between AI usage and 4-day workweek adoption, so it's no wonder employees are generally happy with it!

Top AI Use in The Workplace

  • 30% of senior leaders who use AI claim it's had a strong or significant impact on their work processes.
  • 36% claim AI has had a moderate impact on work processes.
  • Data analysis is the most popular use for AI in the workplace: 32% of businesses are using AI for data analysis tasks.

There's no denying that companies are using AI in the workplace, as it's become a hot button issue across the business landscape. However, the real question is how is it impacting these businesses and what are they using it for? Well, fortunately, we've got some answers.

Our research found that AI is having a moderate, strong, or significant impact on a large percentage of companies, which bodes well for the future of the tech for your business. Additionally, our report found that AI is most used for data analysis, which makes sense give its ability to examine and breakdown large sets on analytics.

Organizational AI Uses Graph

AI Adoption in the Workplace

  • 33% of businesses leaders say AI tools are being used to a limited extent.
  • Only 4% of companies have fully integrated AI tools throughout their organization (1 in 25).

News of AI in the business world has been widespread, with the technology powering a wide range of innovations that can contribute to substantial growth. However, as with any new technology, the adoption rate isn't always universal for businesses outside of the tech sector. So, who's actually using AI?

Our report found that use of AI is still fairly limited across the business world. In fact, a very small percentage have fully integrated the technology into their business operations, which means there is plenty of room for growth over the next few years as AI evolves.

AI Tool use in Organizations graph

Attitudes Towards AI in the Workplace

  • The majority of businesses (42%) feel “neutral” about the use of AI in the workplace.

The only way adoption of AI in the workplace is going to hit that upper echelon is if attitudes towards AI are positive enough to warrant a paradigm shift in the technology used across the business landscape. So how do people feel about AI?

Our survey found that many decision makers are at best “neutral” to adopting the tech for themselves. Between misinformation and general concerns about AI safety, AI has a long way to go before it can be universally adopted, as people simply aren't on board just yet.

Feelings About AI in the Workplace Graph

Most Popular AI Tool For Businesses

  • ChatGPT was the most popular AI tool for businesses in 2023

In tech, being first is arguably one of the most important ways to guarantee success in a new industry. The iPhone is a glaring example, but the reality is that getting your product out first allows you to establish yourself in the business world before anyone else is even around.

The same appears to be the case with ChatGPT, as the generative AI platform that started it all remains the most popular tool for businesses around the world by a fairly large margin. In our study of over 1000 US business leaders, 65% of respondents reported usage of it, compared to just 48% who said they used Google's rival, Bard.

Google Bard is naturally a competitor given its search engine prowess over the last few decades, but for now, ChatGPT remains on top.

Top AI Tools Graph

AI Impact on Job Roles

  • Over half (53%) of respondents whose organizations use AI state that they’ve had no impact on removing job roles within their organizations.
  • The most popular AI tasks for role replacement are supply chain management assets (71%), legal research (65%), predictive maintenance of fixed (64%), inventory management (63%), and financial analysis (63%).
  • 63% of senior leadership professionals whose organizations use AI for writing tasks state that AI tools have had no impact on removing job roles.

One of the biggest fears when it comes to AI in the workplace is jobs. More specifically, employees are concerned that rampant automation will lead to the mass layoffs, an understandable position given the impact of new technology on the employment market.

Still, our research found that the majority of companies are seeing zero job removals as a result of AI, with an even higher percentage noting that AI is not replacing writing jobs like everyone thought they would.

Even better, when AI is replacing jobs, it's focused on particular roles, so if you aren't in those industries, you're definitely safe for now. Still, if you do have concerns, there are ways you can future-proof your career against AI.

AI Job Impact Graph

AI and False Information

  • 49% of senior leadership are concerned about the risk of large language AI models generating false information.

Due to the infantile status of the technology, studies have found time and time again that generative AI platforms like ChatGPT and Google Bard suffer from hallucinations, the colloquial term for false information created by these services.

As a result, decision makers are hesitant to adopt the technology into business operations. After all, if you can't rely on one of your business tools to provide you with accurate information, what's the point of using it at all?

AI False Information Graph
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Written by:
Conor is the Lead Writer for Tech.co. For the last six years, he’s covered everything from tech news and product reviews to digital marketing trends and business tech innovations. He's written guest posts for the likes of Forbes, Chase, WeWork, and many others, covering tech trends, business resources, and everything in between. He's also participated in events for SXSW, Tech in Motion, and General Assembly, to name a few. He also cannot pronounce the word "colloquially" correctly. You can email Conor at conor@tech.co.
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