Service desks are becoming more and more common in companies large and small. With many employees utilizing numerous mobile devices, their work-issued desktop, and a laptop, it’s becoming a nightmare for companies to manage those devices and support them without the aid of a full-time IT service desk employee.
With the advent and proliferation of ShadowIT and other such dangers, it’s now more important than ever for a company to invest in a service desk staff.
The friendly folks over at SkyCentral put together this infographic to show the current state of affairs in the service desk industry. What do the findings mean for your startup?