Varun built the first Kayako in 2001 to better serve his own customers over the web. Today, as founder and CEO, Varun leads Kayako in our pursuit of the perfect customer experience.

 

Recent posts by this Author


4 Ways Technology Helps Build better Customer Relationships

technology for customer support

Let’s be honest – given the choice, would you prefer to use using the self-service checkout in your local store? Would you choose to interact with the computer which scans your shopping and insists that there’s an “unexpected item in the bagging area”? Thought not….

From Punjab to Profit: Why I Moved my Startup to London’s Tech City

Facebook. Pinterest. Zenefits. Twitter. Jawbone. Uber. In the startup world, we are lead to to believe that unicorns are born in Silicon Valley. And in many cases, they are. Accelerators, incubators, meetups, and startup competitions all form part of a burgeoning ecosystem which relies…