Varun built the first Kayako in 2001 to better serve his own customers over the web. Today, as founder and CEO, Varun leads Kayako in our pursuit of the perfect customer experience.

 

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4 Ways Technology Helps Build better Customer Relationships

technology for customer support

Let’s be honest – given the choice, would you prefer to use using the self-service checkout in your local store? Would you choose to interact with the computer which scans your shopping and insists that there’s an “unexpected item in the bagging area”? Thought …