August 8, 2019
Inexpensive, simple ticketing and call desk tools for growing businesses.
Originally focused on support ticketing and customer call service, Zendesk has grown to a full CRM solution. Launched in 2007, it now has offices across the globe. The company has established a strong suite of services that complement each other and can be bundled under the same platform, starting at very competitive pricing.
While Zendesk CRM services do not fulfil every function of a traditional CRM, any missing features can be supplemented through third-party integrations on Zendesk Sunshine, the service's flexible developer platform.
- Serves any size company
- prices below industry average
- Free trials available
What Is Zendesk?
Zendesk provides the full services of a traditional CRM, but it also offers a suite of support apps that each allow a business to focus on one function of customer service. These can all be accessed under a single user interface, for businesses that choose to bundle multiple Zendesk services. Notably, the Enterprise price plan includes Zendesk Sunshine, the company's developer platform, which can serve as a complete CRM.
Likely as a result of this segmented suite of services, Zendesk apps are easy to integrate with other CRM tools, such as Salesforce, or web apps including SurveyMonkey and MailChimp.
The raft of Zendesk CRM services includes Support, Guide, Chat, Talk, and Connect. The first four are sold together as a bundled suite that provides a basic customer support network for a business. This suite helps the business manage support tickets and talk to customers in real time with a messaging app and telephone, or through an AI.
This review doesn't cover all the apps or its competitors, but does take a look at the features of the five main apps and the Sunshine platform, as well as the support and pricing options available from Zendesk. Plus, you can get an accurate price for your business today by filling out our simple pricing quotes tool for CRM software.
In This Review:
Get Zendesk CRM prices with our special quotes tool
Video: More About Zendesk
This video covers an overview of Zendesk's products: The goal, quickly fulfilling customer tickets, is achieved through software designed to locate customers across a range of platforms, prioritize the right tickets, and enable agents to respond to multiple tickets at a time.
Support & Training
- Help center
- Phone, Email and chat:
Depends on Service Plan
- Online library
- Live Webinars
- Guidance program:
depends on service plan
See how Zendesk compares to other leading CRM software providers
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