Zendesk pricing plans begin from just $19 per user, per month for the Support Teams and Sell Teams plans respectively. However, prices rise depending on the features you want – pick a Suite of add-ons and you'll be looking at costs of $49 per user, per month for Zendesk.
Though costs can rise depending on the options you're after, Zendesk is undoubtedly a great value CRM system. There's even a brilliant free trial for Zendesk to let you try the software out for yourself.
In this guide to Zendesk pricing, we'll walk you through the various price plans for each tier of Zendesk, plus what features you'll get for your buck. We also compare Zendesk to other CRM providers to help you decide which is the best CRM for your business.
$19 per user per month
$49 per user per month
$99 per user per month
$19 per user per month
$49 per user per month
$99 per user per month
$49 per user per month
$79 per user per month
$99 per user per month
$150 per user per month
Not sure about Zendesk? Check out some of our recommendations for the best CRM software alternatives, below. Otherwise, keep scrolling for our full Zendesk pricing guide.
Zendesk Sell Team
The Team plan for Zendesk Sell costs $19 per user per month, billed annually.
This is obviously the lowest tier plan for Zendesk Sell, and as such, is aimed at smaller teams that don't require a whole lot of functionality. It allows for up to three paid users, offers email integration for seamless workflows, and provides a single custom sales pipeline for your business.
You'll also have access to a full featured mobile CRM on your smartphone, so you can improve productivity while on the go.
Zendesk Sell Professional
The Professional plan for Zendesk Sell costs $49 per user per month, billed annually.
This is where you'll start to see some really impressive features for your sales-focused CRM. For one, it allows for unlimited users, although it's important to remember that you'll be paying more for each one you add.
The extra cost is worth it though, as this plan adds a wide range of email features, including unlimited templates and personalized bulk sending. You'll also get access to a more robust analytics and reporting platform, so you know exactly what works and what doesn't.
Zendesk Sell Enterprise
The Enterprise plan for Zendesk Sell costs $99 per user per month, billed annually.
As you can probably guess from the name, this plan is aimed at larger businesses with a lot of sales to manage. You'll enjoy two custom sales pipelines, activity reports, product catalogs, task automation, and custom notifications.
Simply put, this plan is aimed at those businesses looking to really ramp up sales in the ecommerce space. Particularly with the built-in lead and deal scoring, you'll be able seriously improve your sales with this plan, if you can afford the added cost.
Zendesk Support Team
The Team plan costs $19 per user per month billed annually and offers 8/5 email support from the Zendesk team.
Team includes granular ticket grouping, custom business triggers and automations, custom user and organization fields, the ability to group contacts by a single organization, performance dashboards, public apps and integrations, an API rate limit of 200 RPM, and subdomain mapping, with access to over 90 computer-telephony integrations available as an add-on.
While still priced fairly low, this is a noticeable price hike, ostensibly justified by the additional features which offer grouping tools to help a business operating a single brand better track both customers and agents. That said, Team doesn't have a lot of extra customization for its price, and you might want to consider jumping straight to the next tier, Support Professional.
Zendesk Support Professional
Support's Professional plan costs $49 per user per month, and offers 24/5 phone and email support from the Zendesk team.
Features include everything in Team, plus: Dynamic ticket content that matches each user's language preference, the ability to define support business hours, SLA management, customer satisfaction ratings and follow-up surveys, automatic redaction, dashboards and reporting powered by Zendesk Explore (customizable with an add-on), an API rate limit of 400 RPM, and private custom apps and integrations.
Additional paid add-ons include extra storage, multiple ticket forms, conditional ticket fields, customer lists based on tags and user fields, and a collaboration add-on that gives agents greater messaging and commenting flexibility.
The Professional plan is a top option for businesses with a large group of customers that will need to be grouped by factors including tags, language used, and business hours.
Zendesk Support Enterprise
The Support Enterprise plan costs $99 per user per month, and it comes with guaranteed 24/7 phone and email support from the Zendesk team.
Features include everything in the Professional plan, plus: Skills-based routing, Guided Mode for automated ticket sorting, up to 20 active contextual workspaces, custom roles and permissions, a sandbox environment, multi-brand support for up to five brands (or up to 300 brands with an add-on), an AI-powered Satisfaction Prediction, an email compliance archive, ticket rules analysis, audit logs, and an API rate limit of 700 RPM. Paid add-ons include a 99.9% uptime SLA, a specific data center location, the ability to configure for HIPAA, and a premium production sandbox (separate from the test environment, which is included).
Enterprise's features are powerful but only worth it if you have a team that knows how to use them and an operation large enough to benefit from implementing them at scale. It's worth looking into if you have a global business operating multiple brands, and is likely the best Zendesk offering for a truly large company.
Zendesk Suite Team
Team is available for $49 per agent per month, billed annually.
While it's the lowest Suite tier available, you still get access to all the bundled products mentioned above, so there's no need to fret. With plenty of automation features, a unified agent workspace, robust APIs, you'll be get the full experience, while still saving a bit of money.
Zendesk Suite Growth
Growth is available for $79 per agent per month, billed annually.
This plan is a bit more robust, aimed at medium-sized businesses that want to ramp up their overall customer offerings. This plan offers multiple help centers — as opposed to the one in the Team plan — a self-service customer portal, and even more automated responses via chatbot. Plus, it offers multilingual support, so if you're an international business, this plan is an absolute must.
Zendesk Suite Professional
Professional is available for $99 per agent per month, billed annually.
This is the most attractive bundle for the average small to mid-size business: It includes all the essential features needed for a full CRM at a reasonable price, as well as plenty of additional perks. If your operation has a high need for customer support or a rapidly growing customer base, Zendesk Professional Suite is a simple, fast way to start serving them across all channels.
Zendesk Suite Enterprise
The Enterprise suite is priced at $150 per agent per month. It offers every single feature from the Professional suite, plus more features and AI abilities, 24/7 support, and greater customization.
Enterprise is a great choice for a business with the same staff operating across multiple brands. As for company size, this plan will be attractive for both large companies and scrappy-but-growing ones. You can always upgrade, however, so many businesses may want to start with the Professional suite first.
Is Zendesk a good CRM system?
Zendesk provides the full services of a traditional CRM, but it also offers a suite of support apps that each allow a business to focus on one function of customer service. These can all be accessed under a single user interface, for businesses that choose to bundle multiple Zendesk services. Notably, the Enterprise price plan includes Zendesk Sunshine, the company's developer platform, which can serve as a complete CRM.
As a result of this segmented suite of services, Zendesk apps are easy to integrate with other CRM tools, such as Salesforce, or web apps including SurveyMonkey and MailChimp.
The raft of Zendesk CRM services includes Support, Guide, Chat, Talk, and Connect. The first four are sold together as a bundled suite that provides a basic customer support network for a business. This suite helps the business manage support tickets and talk to customers in real time with a messaging app and telephone, or through an AI.
This review doesn't cover all the apps or its competitors, but does take a look at the features of the five main apps and the Sunshine platform, as well as the support and pricing options available from Zendesk. Plus, you can get an accurate price for your business today by filling out our simple pricing quotes tool for CRM software.
Originally focused on support ticketing and customer call service, Zendesk has grown to a full CRM solution. Launched in 2007, it now has offices across the globe. The company has established a strong suite of services that complement each other and can be bundled under the same platform, starting at very competitive pricing.
While Zendesk CRM services do not fulfil every function of a traditional CRM, any missing features can be supplemented through third-party integrations on Zendesk Sunshine, the service's flexible developer platform.
Free Trial Version
Cheapest paid plan
Price quoted is per user, per month
BEST FOR SALES
BEST FOR MARKETING
A market leading CRM for good reason and a great all-rounder – with tailored pricing plans available, it should always be considered first.
A strong CRM system with an attractive free tier and great marketing features
Popular option with a modern, easily customizable interface and a great Free Trial
An inexpensive, simple CRM tool that offers the best service features available
A highly intuitive CRM that is packed with plenty of features and even has a free plan option
Core CRM features in flexible pricing plans make this one of the best value CRM options for any small business
A robust CRM platform that embeds brilliantly with Microsoft products
Flexible, friendly and effective, Zoho also starts at low price plans and has a great free trial
A great all-round CRM with a great, easy to understand dashboard
Solid, albeit slightly more expensive, marketing platform that's ideal for email
A decent choice for email marketing that falls behind in some other areas
Verdict: is Zendesk worth the money?
Zendesk is a recommended CRM. A business might want to try just the Support service at first, slowly upgrading to a higher Support plan tier or to the Enterprise plan's full CRM platform as they grow.
By our research, you'll likely find Zendesk's Support Team to be the best for small businesses, Support Professional to be the best for scaling businesses, and Support Enterprise to be the best for large, global operations. This flexibility, combined with the company's low initial price points, makes Zendesk an attractive choice for small businesses with growth in their future, as well as medium or large businesses that need to group their customers by brand or language spoken in order to manage them appropriately.
If you're thinking about signing on with Zendesk, make sure to get a personalized price by filling out our helpful CRM quote form. Then, you'll have all the information you need to make the right decision.
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