Our research found that 8×8 is the best magicJack alternative, offering the best VoIP solution for small businesses thanks to a massive feature catalog and perfect scores on security and customer support.
While magicJack lets users get started for as little as $29.99 per year, in comparison to other VoIP systems magicJack isn't the best option for small businesses, as it provides very few scalable features, weak security, and minimal customer support. Subsequently, you may be in the market for an alternative, and we've collected some of the best in this comprehensive guide.
Read on to learn more about these VoIP solutions, from pricing to features, and don't forget to check out our VoIP comparison page for a customized quote for your business.
Best magicJack Alternatives Overview
- 8×8 – Best alternative for small businesses
- Zoom Phone – Best value alternative
- Goto Connect – Best alternative for scalability features
- Ooma – Great alternative for customer experience
- Net2Phone US – Great for international businesses
Use the links above to start comparing prices for magicJack alternatives or read on for all reviews.
In this guide:
- Best magicJack Alternative: Ranked
- Best magicJack Alternatives Reviews
- Should You Choose magicJack Anyway?
- Why Businesses Look for a magicJack Alternative
- How to Switch From magicJack to Another VoIP Provider?
- Methodology: How We Test magicJack Alternatives
- Verdict: Can You Do Better than magicJack?
- Frequently Asked Questions
The typical lowest starting price. The lowest price available for your business will depend on your needs.
Relative score out of 5
Short term, low cost
Value for money
Great for scaling
Overall customer experience
Great for international businesses
| || || || || || |
| || || || || || |
Best magicJack Alternatives Reviews
Now that you have a basic idea of what these magicJack alternatives can offer, let's take a deeper dive into how these VoIP providers compared to magicJack on everything from features to pricing. Also, make sure to check out our guide to the best VoIP providers for more information on this popular services.
1. 8×8 – Best Alternative For Small Businesses
- Tech.co rating: 4.6/5
- Price from: $15/user/month
8×8 is one of our top VoIP providers, which means its far and away better than magicJack, particularly for small businesses. In fact, our research found that 8×8 is the best VoIP provider for small businesses, offering lots of features with plenty of scalability.
On top of all that, 8×8 offers some seriously robust security and customer support, netting perfect 5/5 scores in both categories, which completely dwarfs magicJack by a substantial amount. Suffice it to say, this is the best alternative to magicJack.
Learn more in our 8×8 pricing guide
8×8 pricing vs magicJack pricing
There are downsides, though. 8×8 can get a bit expensive compared to magicJack, particularly when you want the advanced features only found in the costlier pricing plans. magicJack and 8×8 pricing starts at around the same price of around $15 per user, per month, but 8×8 offers six other pricing plans, which get as expensive as $140 per user, per month.
While this may seem like magicJack is a better value pick, the fact that it has one pricing plan means its virtually not scalable at all, whereas 8×8 can very much grow with your business.
- Popular with users
- Great integrations & features
- Great for security
- Unimpressive customer score
- Higher tiers are quite expensive
2. Zoom – Best Value Alternative
- Tech.co rating: 4.4/5
- Price from: $10/user/month
You've heard of the Zoom, now check out its VoIP solution. Zoom Phone is a robust, affordable VoIP solution that is certainly better than magicJack. Its lower starting price, solid selection of features, and excellent customer score of 4.7/5 – which was compiled from user review sites like TrustRadius and TrustPilot – suggests that it's the most popular VoIP option in our research among actual users.
However, Zoom Phone does have some cons to go with all these pros. For one, Zoom Phone does not offer the best security options compared to others. After we tested the service were disappointed that it lacked standard safeguards like multi-factor authentication and user-permissions, so we were only able to award it a security score of 2/5. It's security profile is still better than magicJack's though, which earnt a dismal research score of 1/5 as it fails to offer basic compliance certifications.
Zoom Phone doesn't have the best customer support, either, lacking onboarding support and email helpline options. It does offer 24/7 live support, a live chat function and a knowledge forum though, all features that magicJack lack. This gives Zoom Phone's the leg up over magicJack when it comes to customer support.
Overall, Zoom Phone is clearly better than magicJack, but make sure these low scores aren't dealbreakers for your business.
Zoom Phone pricing vs magicJack pricing
Zoom Phone is actually one of the best VoIP options on our list when it comes to pricing and value, with a low starting price of only $10 per user, per month that provides unlimited domestic and international minutes. On top of that, Zoom Phone has two other plans at $15 per user, per month and $20 per user, per month, whereas magicJack just offers the single plan for $15.99 per user, per month.
While it doesn't top magicJack's rock bottom entry price of $1.99 per month, Zoom Phone's pricing options does give businesses more flexibility and choice, which is why our research puts Zoom Phone ahead of magicJack in this catagory.
- Very low starting price ($10/user/month)
- Highly scalable, with features for growing businesses
- Popular with users
- Weak security features
- Limited customer support options
- Tech.co rating: 4.2/5
- Price from: $24/user/month
GoTo Connect is another top alternative, thanks to its excellent value packages starting at $24 per user, per month and it's high customer score of 4.4/5, which dwarfs magicJack's 3.3/5. It's decidedly better than magicJack in every category, even offering more external software connections than magicJack. This is due to GoTo Meeting offering integrations with CRM like Salesforce, Zendesk, and Zoho CRM, whereas magicJack offers no such integrations.
On the whole, GoTo Connect is a very solid all-around option, scoring highly in the majority of categories. It's security features trump magicJack's too, offering advanced tools like encryption and user-permissions and earning a strong security score of 4.2/5 in our research – compared to magicJack's lacklustre 2.5/5.
GoTo Connect vs magicJack pricing
GoTo Connect is definitely on the expensive side compared to magicJack, with prices starting at $24 per user, per month and getting as high as $39 per user, per month, there's no plan as affordable as the $1.99, per user, per month you'll get with the magicJack.
Still, GoTo Connect obviously offers way more advanced business features at these prices, so it's worth a look to see if it's a good fit for you.
- Excellent 24-hour support
- Uncomplicated product range
- Lots of features for the price point
- Confusing setup
- No free trial (demo only)
- Tech.co rating: 4.1/5
- Price from: $19.95/user/month
Ooma is a decidedly popular VoIP solution and an excellent magicJack alternative, similarly scoring higher than the low-cost option in most categories. Ooma's brightest jewel in its crown is the customer support, which provides 24/7 live chat and phone support across all of its pricing plans.
Ooma has a pretty bad blind spot, though: security. Scoring a 1/5, which ties magicJack for the worst in our research, the VoIP provider doesn't offer multifactor authentication, password rules, or user-permissions. It also doesn't have end-to-end encryption or concrete compliance certifications, so if security is a priority, looking elsewhere might be your best bet.
Ooma pricing vs magicJack pricing
Ooma is notably unlike magicJack — and similar to 8×8 — in that it provides a lot of pricing plans, and they start at a notably higher price than magicJack's $1.99 per user, per month price tag.
The starting plan for Ooma will run you $19.95 per user, per month with the most expensive plan reaching as high as $49.99 per user, per month. Again, though, these Ooma plans offer a lot more than magicJack, which still makes them an excellent value compared their feature-barren counterpart.
- Free number transfer
- Multi-level virtual receptionist
- Easy DIY installation
- 24/7 support
- Pricier high tier plans that others
- Scores poorly for security
- Few third party integrations
- Tech.co rating: 4.1/5
- Price from: $19.99/user/month
Now that we're near the bottom of the list, the alternatives aren't nearly as impressive, but rest assured, Net2Phone is still better than magicJack. As an excellent value pick that has lots of features at lower pricing levels, Net2Phone represents a more than solid option, offering a decent array of outbound and in-bound calling features – from ring groups to external video calling – and scoring a respectable 3.9/5 for customer support due to it's 24/7 live chat options, email channels and onboarding support.
That's kind of the story with Net2Phone. While it scored a 4.2/5 overall thanks to its confident toolkit and affordable packages, it wasn't as consistent in other categories. For example, after testing the provider out, we were disappointed that most plans lacked basic web conferencing integrations, capping it's external connection score at 2.8/5.
All things considered, Net2Phone is certainly still better than magicJack, but options like 8×8 and Zoom Phone definitely offer more for a comparable price.
Net2Phone pricing vs magicJack pricing
Net2Phone has a lot of pricing plans that vary pretty substantially in price, particularly compared to the single $1.99 per user, per month cost of magicJack.
Net2Phone starts at $19.99 per user, per month, which is an excellent starting point, albeit a tad more expensive than some other options. The most expensive option, however, gets as high as $31.99 per user, per month, which is a hearty cost. Fortunately, that plan comes with a lot of features for larger companies, so small business can probably opt for the less expensive options to keep costs down.
- Scalable from 9 users to over 101
- Superb reporting package
- Excellent value pick
- Limited external connections
- Few third party integrations
- Middling feature offering
Should You Choose magicJack Anyway?
In earnest, there aren't a lot of good reason to choose magicJack from a business standpoint. Yes, the price is a tad lower than competitors, but this is a classic “you get what you pay for” situation.
For one, magicJack offers far fewer features and external connections than the majority of providers, scoring the lowest of any service in our research in both categories. On top of that, it provides virtually no security, meagre customer support, and poor scalable potential.
Even worse, customers don't tend to love magic Jack either, netting it a customer score of only 1.7/5, again our lowest score across our research. The only situation in which we'd recommend magicJack is if you're an extremely small business or sole entrepreneur that needs to cut cost as much as possible and only need unlimited domestic and international minutes.
- Simple pricing options
- Comprehensive mobile app
- Extremely limited features
- Few support options
- Poor security
Why Businesses Look for a magicJack Alternative
magicJack is an affordable, straightforward calling system, but that's about it. While its bare-bones approach to VoIP will be suitable for startups and micro businesses, most businesses will be unsatisfied with the service for a number of reasons.
First, magicJack lacks very basic call-handling features like call recording, call monitoring, and call transcripts. This makes the VoIP service inapt for businesses that make daily calls or manage large-scale communications. It doesn’t offer any other alternative communication tools either. So businesses looking for unified calling, instant messaging, and web conferencing solutions will be better off searching elsewhere.
magicJack is also completely incapable of integrating into other systems, lacking standard CRM, helpdesk, and workspace integrations. This limits the VoIP system's potential for businesses looking to centralize processes and share data across multiple platforms. Finally, another major reason businesses will decide to move on from magicJack’s service, is because of its terrible scalability.
The service doesn’t offer unlimited calls from places other than the US, Canada, and Puerto Rico, and its package is static, offering no option to add on extra features when your business’s needs evolve. Ultimately, this means if you’re looking to hire more team members, reach customers in different locations, or increase your call quantities, you’ll be better off moving on from magicJack.
How to Switch From magicJack to Another VoIP Provider?
Fortunately, for those wanting to leave magicJack in favor of a more competent alternative, switching VoIP providers is relatively straightforward.
After you’ve decided on an alternative, the first thing you should do is notify magicJack and decide on a date for the service to end. This way, you can correspond the end of your contract with your new start date for a seamless transition. If you want to keep your current phone number, we’d recommend porting your number ahead of time too.
The porting process will likely take anywhere from two to five days. However, how you port your number will depend on your chosen VoIP provider, so for more information on how to carry out this step we’d advise speaking to your new VoIP provider directly.
Methodology: How We Test magicJack Alternatives
After conducting an initial exploration to identify the most relevant, popular, and established tools in the market, we put them through their paces with hands-on testing to see their real strengths and weaknesses. In this case, we put ten VoIP systems to the test across 78 areas of investigation.
Based on years of market and user needs research, we've established a VoIP system testing methodology that scores each product in seven main categories of investigation and 16 subcategories; this covers everything from the features and security options available to the product's value for money and customer score, as well as much more.
Our main testing categories for VoIP phone systems are:
Customer Score: the external customer opinion as to their satisfaction with the VoIP product; the feedback and ratings given by customers who have used a particular VoIP system, as well as the market poisiton and reputation a VoIP software holds.
Cost: the pricing structure associated with the VoIP service. It includes factors such as monthly subscription fees, call rates (especially for international calls), setup fees, hardware costs (if applicable), and any additional charges for add-on features or services.
Features: the functionalities and capabilities offered by the VoIP service. This can include basic features such as call forwarding, voicemail, call waiting, and caller ID, as well as advanced features like auto-attendant, conference calling, and call recording.
External Connections: the VoIP service's ability to connect and integrate with external systems or devices. This can include compatibility with existing phone systems, integration with mobile devices, and support for softphones or IP phones.
Customer Support: the assistance and resources provided by the VoIP service provider to customers. This can include technical support, documentation, online resources, knowledge bases, and access to customer support representatives.
Security Options: Security options refer to the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data. This can include encryption of voice calls, compliance, password ruels and user permissions.
Scalability: the ability of the VoIP service to accommodate the growth and changing needs of an organization. This includes factors such as the capacity to handle a growing number of users, support multiple locations or offices, and scale up or down according to the organisation's requirements.
When it comes to calculating a product's final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely "nice to have." After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.
At Tech.co, we have a number of full time in-house researchers, who re-run this testing process regularly, to ensure our results remain reflective of the present day.
Verdict: Can You Do Better Than magicJack?
Additionally, options like Zoom Phone and GoTo Connect are also excellent, providing a lot of value for your money across all their respective pricing plans. If you're in the market for a VoIP provider, be sure to get a quote with our handy VoIP comparison form and check back at Tech.co for more information about popular business software.
If you click on, sign up to a service through, or make a purchase through the links on our site, or use our quotes tool to receive custom pricing for your business needs, we may earn a referral fee from the supplier(s) of the technology you’re interested in. This helps Tech.co to provide free information and reviews, and carries no additional cost to you. Most importantly, it doesn’t affect our editorial impartiality. Ratings and rankings on Tech.co cannot be bought. Our reviews are based on objective research analysis. Rare exceptions to this will be marked clearly as a ‘sponsored' table column, or explained by a full advertising disclosure on the page, in place of this one. Click to return to top of page