Best magicJack Alternatives: Ranked and Reviewed

Our research found that 8×8 is the best magicJack alternative, offering the best VoIP solution for small businesses thanks to a massive feature catalog and perfect scores on security and customer support.

While magicJack lets users get started for as little as $29.99 per year, in comparison to other VoIP systems magicJack isn't the best option for small businesses, as it provides very few scalable features, weak security, and minimal customer support. Subsequently, you may be in the market for an alternative, and we've collected some of the best in this comprehensive guide.

Read on to learn more about these VoIP solutions, from pricing to features, and don't forget to check out our VoIP comparison page for a customized quote for your business.

In this guide:

• Best magicJack Alternative: Ranked
• Best magicJack Alternatives Reviews
• Should You Choose magicJack Anyway?
• Why Businesses Look for a magicJack Alternative
• How to Switch From magicJack to Another VoIP Provider?
• Methodology: How We Test magicJack Alternatives
• Verdict: Can You Do Better than magicJack?
• Frequently Asked Questions

Best magicJack Alternatives Ranked

Best magicJack Alternatives Reviews

Now that you have a basic idea of what these magicJack alternatives can offer, let's take a deeper dive into how these VoIP providers compared to magicJack on everything from features to pricing. Also, make sure to check out our guide to the best VoIP providers for more information on this popular services.

1. 8×8 – Best alternative for small businesses
2. Zoom Phone – Best value alternative
3. Goto Connect – Best alternative for scalability features
4. Ooma – Great alternative for customer experience
5. Net2Phone US – Great for international businesses

1. 8×8 – Best Alternative For Small Businesses

• Tech.co rating: 4.6/5
• Price from: $15/user/month

8×8 is one of our top VoIP providers, which means its far and away better than magicJack, particularly for small businesses. In fact, our research found that 8×8 is the best VoIP provider for small businesses, offering lots of features with plenty of scalability.

On top of all that, 8×8 offers some seriously robust security and customer support, netting perfect 5/5 scores in both categories, which completely dwarfs magicJack by a substantial amount. Suffice it to say, this is the best alternative to magicJack.

Learn more in our 8×8 pricing guide

8×8 pricing vs magicJack pricing

There are downsides, though. 8×8 can get a bit expensive compared to magicJack, particularly when you want the advanced features only found in the costlier pricing plans. magicJack and 8×8 pricing starts at around the same price of around $15 per user, per month, but 8×8 offers six other pricing plans, which get as expensive as $140 per user, per month.

While this may seem like magicJack is a better value pick, the fact that it has one pricing plan means its virtually not scalable at all, whereas 8×8 can very much grow with your business.

2. Zoom – Best Value Alternative

• Tech.co rating: 4.4/5
• Price from: $10/user/month

You've heard of the Zoom, now check out its VoIP solution. Zoom Phone is a robust, affordable VoIP solution that is certainly better than magicJack. Its lower starting price, solid selection of features, and excellent customer score of 4.7/5 – which was compiled from user review sites like TrustRadius and TrustPilot – suggests that it's the most popular VoIP option in our research among actual users.

However, Zoom Phone does have some cons to go with all these pros. For one, Zoom Phone does not offer the best security options compared to others. After we tested the service were disappointed that it lacked standard safeguards like multi-factor authentication and user-permissions, so we were only able to award it a security score of 2/5. It's security profile is still better than magicJack's though, which earnt a dismal research score of 1/5 as it fails to offer basic compliance certifications.

Zoom Phone doesn't have the best customer support, either, lacking onboarding support and email helpline options. It does offer 24/7 live support, a live chat function and a knowledge forum though, all features that magicJack lack. This gives Zoom Phone's the leg up over magicJack when it comes to customer support.

Overall, Zoom Phone is clearly better than magicJack, but make sure these low scores aren't dealbreakers for your business.

Zoom Phone pricing vs magicJack pricing

Zoom Phone is actually one of the best VoIP options on our list when it comes to pricing and value, with a low starting price of only $10 per user, per month that provides unlimited domestic and international minutes. On top of that, Zoom Phone has two other plans at $15 per user, per month and $20 per user, per month, whereas magicJack just offers the single plan for $15.99 per user, per month.

While it doesn't top magicJack's rock bottom entry price of $1.99 per month, Zoom Phone's pricing options does give businesses more flexibility and choice, which is why our research puts Zoom Phone ahead of magicJack in this catagory.

3. GoTo Connect – Great value Alternative

• Tech.co rating: 4.2/5
• Price from: $24/user/month

GoTo Connect is another top alternative, thanks to its excellent value packages starting at $24 per user, per month and it's high customer score of 4.4/5, which dwarfs magicJack's 3.3/5. It's decidedly better than magicJack in every category, even offering more external software connections than magicJack. This is due to GoTo Meeting offering integrations with CRM like Salesforce, Zendesk, and Zoho CRM, whereas magicJack offers no such integrations.

On the whole, GoTo Connect is a very solid all-around option, scoring highly in the majority of categories. It's security features trump magicJack's too, offering advanced tools like encryption and user-permissions and earning a strong security score of 4.2/5 in our research – compared to magicJack's lacklustre 2.5/5.

GoTo Connect vs magicJack pricing

GoTo Connect is definitely on the expensive side compared to magicJack, with prices starting at $24 per user, per month and getting as high as $39 per user, per month, there's no plan as affordable as the $1.99, per user, per month you'll get with the magicJack.

Still, GoTo Connect obviously offers way more advanced business features at these prices, so it's worth a look to see if it's a good fit for you.

4.Ooma – Great Customer Experience

• Tech.co rating: 4.1/5
• Price from: $19.95/user/month

Ooma is a decidedly popular VoIP solution and an excellent magicJack alternative, similarly scoring higher than the low-cost option in most categories. Ooma's brightest jewel in its crown is the customer support, which provides 24/7 live chat and phone support across all of its pricing plans.

Ooma has a pretty bad blind spot, though: security. Scoring a 1/5, which ties magicJack for the worst in our research, the VoIP provider doesn't offer multifactor authentication, password rules, or user-permissions. It also doesn't have end-to-end encryption or concrete compliance certifications, so if security is a priority, looking elsewhere might be your best bet.

Ooma pricing vs magicJack pricing

Ooma is notably unlike magicJack — and similar to 8×8 — in that it provides a lot of pricing plans, and they start at a notably higher price than magicJack's $1.99 per user, per month price tag.

The starting plan for Ooma will run you $19.95 per user, per month with the most expensive plan reaching as high as $49.99 per user, per month. Again, though, these Ooma plans offer a lot more than magicJack, which still makes them an excellent value compared their feature-barren counterpart.

5.Net2Phone – Great For International Businesses

• Tech.co rating: 4.1/5
• Price from: $19.99/user/month

Now that we're near the bottom of the list, the alternatives aren't nearly as impressive, but rest assured, Net2Phone is still better than magicJack. As an excellent value pick that has lots of features at lower pricing levels, Net2Phone represents a more than solid option, offering a decent array of outbound and in-bound calling features – from ring groups to external video calling – and scoring a respectable 3.9/5 for customer support due to it's 24/7 live chat options, email channels and onboarding support.

That's kind of the story with Net2Phone. While it scored a 4.2/5 overall thanks to its confident toolkit and affordable packages, it wasn't as consistent in other categories. For example, after testing the provider out, we were disappointed that most plans lacked basic web conferencing integrations, capping it's external connection score at 2.8/5.

All things considered, Net2Phone is certainly still better than magicJack, but options like 8×8 and Zoom Phone definitely offer more for a comparable price.

Net2Phone pricing vs magicJack pricing

Net2Phone has a lot of pricing plans that vary pretty substantially in price, particularly compared to the single $1.99 per user, per month cost of magicJack.

Net2Phone starts at $19.99 per user, per month, which is an excellent starting point, albeit a tad more expensive than some other options. The most expensive option, however, gets as high as $31.99 per user, per month, which is a hearty cost. Fortunately, that plan comes with a lot of features for larger companies, so small business can probably opt for the less expensive options to keep costs down.

Should You Choose magicJack Anyway?

In earnest, there aren't a lot of good reason to choose magicJack from a business standpoint. Yes, the price is a tad lower than competitors, but this is a classic “you get what you pay for” situation.

For one, magicJack offers far fewer features and external connections than the majority of providers, scoring the lowest of any service in our research in both categories. On top of that, it provides virtually no security, meagre customer support, and poor scalable potential.

Even worse, customers don't tend to love magic Jack either, netting it a customer score of only 1.7/5, again our lowest score across our research. The only situation in which we'd recommend magicJack is if you're an extremely small business or sole entrepreneur that needs to cut cost as much as possible and only need unlimited domestic and international minutes.

Why Businesses Look for a magicJack Alternative

magicJack is an affordable, straightforward calling system, but that's about it. While its bare-bones approach to VoIP will be suitable for startups and micro businesses, most businesses will be unsatisfied with the service for a number of reasons.

First, magicJack lacks very basic call-handling features like call recording, call monitoring, and call transcripts. This makes the VoIP service inapt for businesses that make daily calls or manage large-scale communications. It doesn’t offer any other alternative communication tools either. So businesses looking for unified calling, instant messaging, and web conferencing solutions will be better off searching elsewhere. 

magicJack is also completely incapable of integrating into other systems, lacking standard CRM, helpdesk, and workspace integrations. This limits the VoIP system's potential for businesses looking to centralize processes and share data across multiple platforms. Finally, another major reason businesses will decide to move on from magicJack’s service, is because of its terrible scalability.

The service doesn’t offer unlimited calls from places other than the US, Canada, and Puerto Rico, and its package is static, offering no option to add on extra features when your business’s needs evolve. Ultimately, this means if you’re looking to hire more team members, reach customers in different locations, or increase your call quantities, you’ll be better off moving on from magicJack. 

How to Switch From magicJack to Another VoIP Provider?

Fortunately, for those wanting to leave magicJack in favor of a more competent alternative, switching VoIP providers is relatively straightforward.

After you’ve decided on an alternative, the first thing you should do is notify magicJack and decide on a date for the service to end. This way, you can correspond the end of your contract with your new start date for a seamless transition. If you want to keep your current phone number, we’d recommend porting your number ahead of time too. 

The porting process will likely take anywhere from two to five days. However, how you port your number will depend on your chosen VoIP provider, so for more information on how to carry out this step we’d advise speaking to your new VoIP provider directly.

Methodology: How We Test magicJack Alternatives

Frequently Asked Questions