Our research found that 8×8 is the best MagicJack alternative, offering the best VoIP solution for small businesses thanks to a massive feature catalog and perfect scores on security and customer support.
In comparison to other VoIP systems, MagicJack isn't the best option for small businesses, as it provides very few scalable features, weak security, and minimal customer support. Subsequently, you may be in the market for an alternative, and we've collected some of the best in this comprehensive guide.
Read on to learn more about these VoIP solutions, from pricing to features, and don't forget to check out our VoIP comparison page for a customized quote for your business.
The typical lowest starting price. The lowest price available for your business will depend on your needs.
Relative score out of 5
Short term, low cost
Small businesses & sales teams
Value for money
Great for scaling
Overall customer experience
Great for international businesses
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Top 5 MagicJack Alternatives
Now that you have a basic idea of what these MagicJack alternatives can offer, let's take a deeper dive into how these VoIP providers compared to MagicJack on everything from features to pricing. Also, make sure to check out our best VoIP providers guide for more information on this popular services.
8×8 vs MagicJack
- Best alternative for small businesses
- Tech.co rating: 4.6/5
- Price from: $15/user/month
8×8 is one of our top VoIP providers, which means its far and away better than MagicJack, particularly for small businesses. In fact, our research found that 8×8 is the best VoIP provider for small businesses, offering lots of features with plenty of scalability.
On top of all that, 8×8 offers some seriously robust security and customer support, netting perfect 5/5 scores in both categories, which completely dwarfs MagicJack by a substantial amount. Suffice it to say, this is the best alternative to MagicJack.
Learn more in our 8×8 pricing review on Tech.co
8×8 pricing vs MagicJack pricing
There are downsides, though. 8×8 can get a bit expensive compared to MagicJack, particularly when you want the advanced features only found in the costlier pricing plans. MagicJack and 8×8 pricing starts at around the same price of around $15 per user, per month, but 8×8 offers six other pricing plans, which get as expensive as $140 per user, per month.
While this may seem like MagicJack is a better value pick, the fact that it has one pricing plan means its virtually not scalable at all, whereas 8×8 can very much grow with your business.
- 5-star security features
- Unlimited inbound and outbound calls to 48 countries
- Huge number of integrations
- More features than most VoIP providers
- Video and call conferencing on all plans
- Live chat + phoneline support 24/7
- Call-flow designer
- Ring groups
- Call queue
Zoom Phone vs MagicJack
- Best value alternative
- Tech.co rating: 4.4/5
- Price from: $10/user/month
You've heard of the Zoom, now check out its VoIP solution. Zoom Phone is a robust, affordable VoIP solution that is certainly better than MagicJack. The lower starting price, the solid selection of features, and the excellent customer score of 4.7/5, making it the most popular VoIP option in our research among actual users.
However, Zoom Phone does have some cons to go with all these pros. For one, Zoom Phone does not offer the best security options compared to others, netting only a 2/5, although that is better than MagicJack's 1/5, so at least there's that. Zoom Phone also doesn't have the best customer support, scoring only a 3.3/5, although that is also better than MagicJack's 2/5. Overall, Zoom Phone is clearly better than MagicJack, but make sure these low scores aren't dealbreakers for your business.
Zoom Phone pricing vs MagicJack pricing
Zoom Phone is actually one of the best VoIP options on our list when it comes to pricing and value, with a low starting price of only $10 per user, per month that provides unlimited domestic and international minutes. On top of that, Zoom Phone has two other plans at $15 per user, per month and $20 per user, per month, whereas MagicJack just offers the single plan for $15.99 per user, per month.
With more flexibility in pricing options, businesses have a bit more choice with Zoom Phone than with MagicJack, which is why our research puts Zoom Phone ahead of MagicJack.
- Very low starting price ($10/user/month)
- Highly scalable, with features for growing businesses
- Excellent average customer score
- Unlimited users on all plans
- Salesforce, MS Teams & Zendesk integrations
- Lots of management features like call transcripts
- Great value alternative
- Tech.co rating: 4.2/5
- Price from: $24/user/month
GoTo Connect is another top alternative, thanks to its excellent value and high customer score of 4.4/5, which dwarfs the customer score for MagicJack at only 3.3/5. It's decidedly better than MagicJack in every category, even external connections, where GoTo Connect scored a mere 2.6/5, which is still obviously higher than the 1.1/5 that MagicJack got. This is due to GoTo Meeting offering integrations with CRM like Salesforce, Zendesk, and Zoho CRM, whereas MagicJack offers no such integrations.
On the whole, GoTo Connect is a very solid all-around option, scoring highly in the majority of categories, including a 4/5 for security and a 4.4/5 for scalability, so you know your business can grow with this VoIP solution. With an overall score of 4.2/5, GoTo Connect is definitely better than MagicJack, which netted a mere 2.5/5 in our research.
GoTo Connect vs MagicJack pricing
GoTo Connect is definitely on the expensive side compared to MagicJack, with prices starting at $24 per user, per month and getting as high as $39 per user, per month, there's no plan as affordable as the $15 per user, per month you'll get with the MagicJack.
Still, GoTo Connect obviously offers way more advanced business features at these prices, so it's worth a look to see if it's a good fit for you.
- Enterprise-grade system
- Established private and public sector clients
- Lots of features for the price point
- Integrate with Salesforce, Zoho, Slack & Outlook
- Call conferencing on all plans
- Call queue, ring groups & spam prevention
- Great customer experience
- Tech.co rating: 4.1/5
- Price from: $19.95/user/month
Ooma is a decidedly popular VoIP solution and an excellent MagicJack alternative, similarly scoring higher than the low-cost option in most categories. Ooma's brightest jewel in its crown is the customer support, which provides 24/7 live chat and phone support across all of its pricing plans.
Ooma has a pretty bad blind spot, though: security. Scoring a 1/5, which ties MagicJack for the worst in our research, the VoIP provider doesn't offer multifactor authentication, password rules, or user-permissions. It also doesn't have end-to-end encryption or concrete compliance certifications, so if security is a priority, looking elsewhere might be your best bet.
Ooma pricing vs MagicJack pricing
Ooma is notably unlike MagicJack — and similar to 8×8 — in that it provides a lot of pricing plans, and they start at a notably higher price than MagicJack's $15.99 per user, per month price tag.
The starting plan for Ooma will run you $19.95 per user, per month with the most expensive plan reaching as high as $49.99 per user, per month. Again, though, these Ooma plans offer a lot more than MagicJack, which still makes them an excellent value compared their feature-barren counterpart.
- Unlimited calling in US, CA, MX, PR
- 35+ features included at no extra cost
- Easy DIY installation
- 24/7 support
- "Customer Success Managers" for support
- Multi-level virtual receptionist
- Free smartphone app with SMS/MMS messaging incorporated
- Great for international businesses
- Tech.co rating: 4.1/5
- Price from: $19.99/user/month
Now that we're near the bottom of the list, the alternatives aren't nearly as impressive, but rest assured, Net2Phone is still better than MagicJack. As an excellent value pick that has lots of features at lower pricing levels, Net2Phone represents a more than solid option, scoring a respectable 3.9/5 for customer support and 3.6/5 for features.
That's kind of the story with Net2Phone. While it scored a 4.2/5 overall thanks to its value score of 4.5/5, it weren't as consistent in other categories, netting anywhere for 2.5/5 to 4.5/5 across the board. This is certainly still better than MagicJack, but options like 8×8 and Zoom Phone definitely offer more for a comparable price.
Net2Phone pricing vs MagicJack pricing
Net2Phone has a lot of pricing plans that vary pretty substantially in price, particularly compared to the single $15.99 per user, per month cost of MagicJack.
Net2Phone starts at $19.99 per user, per month, which is an excellent starting point, albeit a tad more expensive than some other options. The most expensive option, however, gets as high as $31.99 per user, per month, which is a hearty cost. Fortunately, that plan comes with a lot of features for larger companies, so small business can probably opt for the less expensive options to keep costs down.
- Scalable from 9 users to over 101
- Superb reporting package
- Integrates with Microsoft Office, Google and others
- File sharing
- Voicemail to text
- Call recording
Should You Choose MagicJack Anyway?
In earnest, there aren't a lot of good reason to choose MagicJack from a business standpoint. Yes, the price is a tad lower than competitors, but this is a classic “you get what you pay for” situation.
For one, MagicJack offers far fewer features (2.1/5) and external connections (1.1/5) than the majority of providers, scoring the lowest of any service in our research in both categories. On top of that, it provides virtually no security (1/5), meager customer support (2.1/5), and poor scalable potential (1.7/5).
Even worse, customers don't tend to love Magic Jack either, netting it a customer score of only 1.7/5, again our lowest score across our research. The only situation in which we'd recommend MagicJack is if you're an extremely small business that needs to cut cost as much as possible and only need unlimited domestic and international minutes.
- Simple pricing options
- Comprehensive mobile app
- Extremely limited features
- Few support options
- Poor security
How Did We Compare MagicJack to Other VoIP Providers?
We don't just pick a bunch of VoIP providers and throw them at a dartboard to decide which options are the best for your business. We take our research seriously here at Tech.co, putting providers through hours of rigorous testing to ensure we provide you with the most valuable information to decide the optimal choice. Here are the metrics we used to rate and rank these VoIP alternatives to MagicJack.
- Value – How much it costs and whether it offers unlimited domestic and international minutes.
- Features – The size of the feature catalog available across the providers pricing plans.
- External connections – How many integrations the provider offers with third party apps.
- Customer support – When the customer support team is available and which channels you can reach them through.
- Security – Whether a provider offers security tools like password rules, multi-factor authentication, or encryption.
- Scalability – How many scalable features are available on the platform, like local numbers, call barge, ring groups, and user limits.
- Customer score – An aggregate score of user reviews and app ratings across popular sites.
If you want to know exactly how we investigate these business software tools, take a look at our research guide for more information about our process.
Verdict: Can You Do Better Than MagicJack?
Additionally, options like Zoom Phone and GoTo Connect are also excellent, providing a lot of value for your money across all their respective pricing plans. If you're in the market for a VoIP provider, be sure to get a quote with our handy VoIP comparison form and check back at Tech.co for more information about popular business software.
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