Zoom Pricing depends on what you want to use the software for. Zoom costs nothing for individual users hosting 40 minute meetings with less than 100 people, but starts from $10/month/user for a phone plan and $14.99/month for video calling.
For 10 to 100+ licensed business users Zoom Business and Zoom Enterprise cost $19.99/license/month and allow 300 or 500 participants to join meetings for 30 hours at a time.
During the pandemic, Zoom experienced a meteoric rise in popularity, with more than 300 million daily meeting participants in 2020 – up from just 10 million in December 2019.
However, while most users take advantage of the free video conferencing tool, Zoom is actually a robust communications platform with a slew of different paid software options to boost productivity, depending on your particular business needs — from phone service and video chat plans to webinars and cloud storage.
This guide covers the different Zoom plan costs to know, as well as how they stack up against the competition. If you don't want to try Zoom now and are just looking for the best deal for your business, you can use our free price comparison tool to quickly compare tailored quotes for your specific needs, from a range of leading Web Conferencing providers.
The Zoom we all know and love is actually called Zoom Meetings – the video conferencing software that facilitates everything from business meetings to socially distanced social gatherings.
All Zoom Meetings paid plans support 720p video and HD voice, offer TLS encryption for security, and provide a wide range of features, like virtual backgrounds, breakout rooms, and screen sharing, among others.
Zoom Meetings comes in four different pricing plans: Basic, Pro, Business, and Enterprise.
Take a look at how these plans compare to each other below.
Zoom Meetings Basic
If you've used Zoom before, you're likely familiar with the Basic plan, as it's the free plan offered to everyone.
Zoom Meetings Basic offers users the ability to host unlimited meetings for up to 100 participants. All meetings with more than three participants are capped at 40 minutes, however, and only one license is allowed per account. Zoom Meetings Basic also offers limited support options, exclusively allowing for service tickets to be submitted.
Despite being free, this plan still gives you access to all the Zoom features you love, including virtual backgrounds and breakout rooms. This makes it one of the more robust free plans available on the market today, which is why we consider it one of the best web conferencing platforms you can use.
Zoom Meetings Pro
While the Zoom Meetings Basic plan is decidedly robust for a free plan, it does have some notable limitations, like time caps and limited support options. With Zoom Meetings Pro, you'll be able to get a little more flexibility for your team for only $14.99 per month per license.
Zoom Meetings Pro comes with all the features listed above, while allowing for 100 meeting participants and up to 9 licenses. You'll also essentially get rid of the meeting cap, moving it to a full 30 hours, which no reasonable person would ever need to exceed. Additionally, you get access to live chat support options, so you can actually get any help you need quickly and effectively.
Zoom Meetings Pro adds some features that could be beneficial to your business as well, including analytical reporting and social media streaming to Facebook Live and YouTube. You'll even unlock interoperability with Skype for Business, in the event that your team is transitioning from another platform.
Zoom Meetings Business
If you're hoping to find a video conferencing plan that caters to medium and large sized businesses, Zoom Meetings Business has got you covered. This plan offers more features, more participants, and more licenses, all at the low cost of $19.99 per month per license.
Zoom Meetings Business comes with all the features we've already mentioned, while allowing for up to 300 participants and up to 99 licenses. Naturally, you're still without the meeting time cap, and you'll get the live chat support as well as an added phone support option for even more comprehensive customer service.
As you'd expect, you also get more features when you shell out the extra money for the Zoom Meetings Business plan, including branded meetings, cloud recording transcripts, and single sign-on functionality. In addition, you'll get access to an admin portal that allows you to see all the users in your company on one page.
Zoom Meetings Enterprise
Globally-renowned companies need enterprise-level video conferencing solutions, and that's where Zoom Meetings Enterprise comes in. This plan actually costs the same as the previous plan, at $19.99 per month per license, but requires you to sign up for at least 100 licenses.
As you can imagine, Zoom Meetings Enterprise comes with all the features listed above, while allowing for 500 meeting participants (or even 1,000 if you upgrade to Enterprise+) and unlimited cloud storage. Plus, you get access to the same live chat and phone support from the Business plan, to truly get the help you need when you need it.
Outside of the increased meeting participant limit, Zoom Meetings Enterprise also offers some other enticing features for enterprise-level organizations. For one, you'll get a dedicated Customer Success Manager to help you improve your communication across your business. Additionally, you'll get advanced reporting tools in the form of executive business reviews to truly understand how Zoom improves your business.
Zoom Rooms Pricing Plans
Zoom Rooms is the specifically business-facing version of the Zoom video chat function. This software-based video conferencing system is compatible with third-party hardware for cameras, speakers, and monitors, allowing for a flexible transition with your existing video conferencing setup.
Every plan below supports 1080p HD video and audio quality, 1,000 meeting participants and 10,000 webinar viewers, and allows you to join, book, and schedule meetings with a single click. You'll be able to integrate meetings with Google Calendar and Microsoft Outlook, and meetings can be recorded and transcribed in real-time. You can even use whiteboard and annotation features, as long as you have a touch-enabled display.
Rather than different plans with increasing features, Zoom Rooms offers all features with every plan, with licenses available for each.
Zoom Rooms Licenses
A single Zoom Rooms license will cost you $49 per month per room. You'll be able to purchase up to 49 rooms at that price, giving you access to all the features listed above.
Zoom Rooms Enterprise
In the event that you need to purchase more than 49 licenses for Zoom Rooms, the Zoom Rooms Enterprise plan can help. You'll have to contact Zoom's sales department in order to be assisted with this, so that they can guide you through the large-scale deployment of an enterprise-level solution like this one.
If you aren't sure about whether or not you're interested in using Zoom Rooms, the software does come with a 30-day free trial, which gives you access to all the features listed above, at no charge to your business.
Zoom Phone Pricing Plans
If you're looking for more than just a video conferencing solution, Zoom also offers a cloud-based phone solution for voice communications called Zoom Phone. This unified app will combine phone, chat, and video conferencing into a single platform, giving you complete control over all of your business communications, rather than just video. You'll even be able to seamlessly transition between phone and video calls, without ever having to hang up.
You get so much more than just a unified app with Zoom Phone, too. You'll be able to consistently monitor call quality and manage users with a centralized management system, and integrate with popular software like Salesforce, Microsoft Office 365, and Google G-Suite. Plus, with 256-bit TLS encryption for all users, you can be sure that your business communications are as secure as possible.
Zoom Phone comes in three different pricing plans that are pretty self explanatory: US & Canada Metered, US & Canada Unlimited, and Pro Global Select.
The best part of the Zoom Phone pricing plan breakup is that each plan still offers all the features you'll find with the others. This means, no matter what you pay, you'll get industry-leading HD call quality, voicemail with transcription, and access to the native mobile apps for Android and iOS, among other things. The only difference between each plan is where and how often you'll be able to call.
Pay as you go
Unlimited Internal Calling
Unlimited Outbound Calling
Unlimited International Calling
US & Canada Metered
US & Canada Unlimited
Pro Global Select
US & Canada Metered
With the US & Canada Metered plan, you'll be able to call to – you guessed it – the US and Canada, with no international capabilities. This plan isn't unlimited, either – it provides metered calling to the US and Canada, so make sure you don't need the extra minutes before you commit to this one.
The US & Canada Metered plan will cost you $10 per month per user.
US & Canada Unlimited
Again, as you can likely determine from the name, the US & Canada Unlimited plan allows users to call within the US and Canada without a metered rate. This means no international calls, but also no worrying about how long you're calling, which might be worth the additional $5 per month. You'll even have the option to add international calling to 18+ countries for only $10 more per month.
The US & Canada Unlimited plan will cost you $15 per month per user.
Pro Global Select
If you're running an international business with locations across multiple countries, the Pro Global Select plan might be the way to go. It offers unlimited calling within 40 different countries and territories. You'll also get a direct dial number for each license, making calls even easier for everyone. This plan also allows you access to the international add-on, opening up outbound international calling to 18+ countries for only $10 more per month.
The Pro Global Select plan will cost you $20 per month per user.
Zoom Video Webinar Pricing
If you find yourself using your Zoom account for all-hands meetings, employee on-boarding, product announcement, or other large virtual events more often than actual video calls, it might be worth looking into Zoom Video Webinar. This product is specifically catered to webinars, so that you can enjoy specific features designed to make these larger events easier and more engaging.
Zoom Video Webinar allows for up to 100 live participants, which can include panelists or just engaged viewers, and up to 50,000 webinar attendees. You'll be able to live stream to Facebook Live and YouTube Live, and it even integrates with customer service platforms. You can also record webinars (with auto-generated transcription) to save for later or provide in online forums.
Zoom Video Webinars is also a helpful tool for management, as it provides analytic reporting tools and event assistance to make sure you run the best webinar every single time. Zoom even offers online event consultations, so you can improve throughout your webinar journey.
Zoom Webinar License Prices
Rather than offering specific pricing plans with differing features, Zoom Video Webinar offers all its features across the board, with the license price being based on a maximum number of attendees for your webinars. Here is the breakdown of the prices:
- 100 attendees: $40 per month per license
- 500 attendees: $140 per month per license
- 1,000 attendees: $340 per month per license
- 3,000 attendees: $990 per month per license
- 5,000 attendees: $2,490 per month per license
- 10,000 attendees: $6,490 per month per license
For more than 10,000 attendees, you'll have to contact Zoom's sales department to get a catered price for an enterprise-level solution.
Zoom Pricing for Education
Remote learning is a new reality for a lot of schools, and Zoom for Education is designed to help with exactly that. This education-focused video conferencing tool allows for unlimited meetings of up to 300 participants. You will be required to have at least 20 hosts as well, which should be perfect for the average school.
This Zoom product offers some great education-focused features, including one-click content sharing, real-time co-annotation, and digital whiteboarding. Plus, with session recording and transcription, you can send lessons to students who are unable to view in real time. You'll also be able to integrate Zoom for Education into your already existing education software, as it's compatible with Moodle, Canvas, Desire2Learn, Sakai, and Blackboard.
If you're worried about the security of your school, you're not alone – which is why Zoom enables FERPA/HIPAA compliance and provides 256-bit encryption for all meetings.
Zoom for Education will cost you $1,800 per year. No monthly rate is available.
Zoom Pricing for Healthcare
The pandemic has been especially tough on the healthcare industry, particularly given the security issues inherent in providing medical assistance remotely. Fortunately, with Zoom for Healthcare, you can be sure your virtual care is HIPAA/PIPEDA compliant in every meeting.
As far as how it works with your system, Zoom for Healthcare integrates seamlessly with Epic, giving you the power to launch a video directly from Epic telehealth workflows. It also integrates with medical devices like telehealth carts to make sure you don't miss a step when working remotely.
When it comes to features, Zoom for Healthcare allows you to co-annotate and collaborate with doctors in real-time, so that all meeting attendees can see what you're talking about right away.
Zoom for Healthcare plans start at $20 per month per license with no fewer than 10 hosts. Contact Zoom's sales department for specific pricing for your organization.
Zoom Audio Plan
If you want to make your Zoom calls a bit more inclusive, the Zoom Audio Plan might be what you're looking for. This helpful add-on will allow you to include dial-in options via phone to meetings in up to 55+ countries.
The Zoom Audio Plan offers free VoIP and toll dial-in for meetings to ensure the highest call quality possible. IT also integrates with third-party teleconferencing services, so you can keep your current setup if that fits your business better.
The Zoom Audio Plan will cost you $100 per month based on the rates per call per country. If you exceed the $100 per month allotment, you will be charged overage fees.
Zoom Cloud Storage
If you need a bit more storage to hang on to all those meetings and webinars, Zoom Cloud Storage can help. You'll be able to add it to any of the plans listed above, starting at $40 per month. This will allow you to save meetings, webinars, or anything else with up to 3 TB per month, all in MP4 and MP4A format for crystal clear video and audio quality.
Is Zoom Worth the Cost?
If you've been comfortable with taking advantage of the free Zoom plan for a while now, the thought of paying for it might seem a bit foolish.
However, the reality – particularly for businesses looking to get ahead – is that Zoom's wide range of paid options can truly improve the productivity and efficiency of your company. From advanced features to improved reporting, Zoom's paid offerings are designed to make business communication easy and reliable across the board.
Who can benefit from Zoom?
With the pandemic in full force, the reality is that pretty much everyone can benefit from using Zoom. Need to host a work meeting? Zoom has got you covered. Want to enjoy the holidays while socially distancing from family and friends? Zoom is on the case. Require virtual events for pretty much any reason? That's what Zoom is built for!
Not everyone needs to pay for Zoom, though. In this instance, the businesses that benefit the most from Zoom's paid offerings are larger companies with lots of meetings. In most cases, smaller businesses with few meetings can get by with the Zoom Basic plan, which is free, and you won't notice a big difference. However, if you're consistently on calls, trying to manage multiple teams, and require a bit more control over your video conferencing, paying a little bit per month could make a big difference for you.
Best Features for Value
If you are considering paying for Zoom, you probably want to know exactly what you're getting. Checking out the product plan descriptions above can help, but the main reason you would pay for Zoom is to eliminate meeting limits, add sharing features for social channels, and improve your reporting capabilities (if you even need them).
You may have heard that Zoom security isn't very good. After all, during the height of the pandemic, Zoom was experiencing some serious problems due to the sudden influx of users. Breached meetings, stolen data, and “Zoom-bombing” became all too common, resulting in some serious consequences.
Fortunately, those days are mostly behind them. Zoom has since established end-to-end encryption as a standard for all users, including the free ones, making it one of the more secure web conferencing platforms on the market today. Additionally, the company has generally owned its previous mistakes and been transparent about efforts to secure users' data. Simply put, don't let old news ruin a great video conferencing platform for you.
While we believe that Zoom is one of the best web conferencing solutions on the market today, that doesn't mean it's the only one. If you don't think that Zoom is a good fit for your business, take a look at some of the alternatives — like Webex, RingCentral, and many others — below to get a clear picture of what your options are.
The lowest starting price for a paid plan. The lowest price available for your business will depend on your needs.
Overall conference calling
Users that need hardware
Users that need customer support
Yes (paid plan) – VoIP, Phone & Toll-Free
Yes – VoIP, Phone & Toll-Free
Yes – Add-on audio plan allows you to add Call Out, global Toll-free & local dial-in for premium countries
Yes – Companies get a single audio conferencing bridge dial-in phone number for easy universal access.
Yes – Audio-only calls can be created when a host generates an Audio pin
Yes – Just call the number listed on the meeting invite, or join via the link and turn off your camera
Yes – but only in selected countries, and each user dialing into meetings will need an audio-conferencing license.
Yes – in a meeting contact card, users can tap the phone number under Details to call using their default phone or voice app
Yes – Easy access to audio conferencing is provided via a traditional PSTN number
How to Get & Set Up Zoom
Perhaps the most important point to understand about Zoom setup, particularly compared to other popular options like Google Meet, is that you will be required to download it before use. Whether it be the mobile app or the desktop platform, you'll need to download Zoom ahead of time if you want to take part in a meeting.
Once you've done that though, it should be smooth sailing, as Zoom is famous for its intuitive interface and general ease of use. To simply set up a meeting, all you have to do is create an account, launch a meeting, and invite guests, either by sending them a link or relaying a meeting code. For security purposes, you'll have to allow guests in from the waiting room, and then you'll be ready to go.
Next Steps for Zoom
If you feel like one or more of these Zoom products is going to be a good fit for your business, that's great news! We'd be happy to help you get set up with a video conferencing solution, as we've done with thousands of businesses in the past. Simply use our web conferencing price comparison form, and you'll be on your way to better communication for your team.
Saying all this, one option we think is better than both Zoom and Skype is GoToMeeting. This little-known competitor could be your secret to success. Find out more in our Zoom vs GoToMeeting review.
Tech.co is reader-supported. Using Tech.co's comparison form, you can receive quotes from various suppliers, tailored to the needs of your business. If you enter into a contract with a provider, we may receive a payment for the introduction. Equally, if you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Tech.co to provide free advice and reviews. It carries no additional cost to you, and doesn’t affect our editorial independence.