The Top Five Worst Customer Service Practices
Happy customers are the key to a successful business – keep them happy by avoiding these poor customer service practices.
CRM Software
A modern CRM system might just be the most important tool a business can choose. Used intelligently, CRM software can transform the way that your business interacts with its customers and acquires new ones. Customer Relationship Management software can be slick, simple to use and brilliantly designed. But the best platforms are extremely powerful, too.
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Freshdesk Pricing: Plans, Value and Hidden Costs Explained
The free tier is intriguing, but we explain if the various Freshdesk pricing tiers deliver true value to businesses
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How to Deal with Angry Customers
There's nothing harder than providing support to a frustrated user, and going about it the wrong way can make things worse.