Freshdesk Pricing: Plans, Value and Hidden Costs Explained
The free tier is intriguing, but we explain if the various Freshdesk pricing tiers deliver true value to businesses
CRM Software
A modern CRM system might just be the most important tool a business can choose. Used intelligently, CRM software can transform the way that your business interacts with its customers and acquires new ones. Customer Relationship Management software can be slick, simple to use and brilliantly designed. But the best platforms are extremely powerful, too.
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The Top Five Worst Customer Service Practices
Happy customers are the key to a successful business – keep them happy by avoiding these poor customer service practices.
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How to Deal with Angry Customers
There's nothing harder than providing support to a frustrated user, and going about it the wrong way can make things worse.
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What Is CRM Software?
CRM software can make your Customer Relationship Management smarter, helping you focus on the needs of your customers.
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Top 8 Benefits of CRM Software
We explain how a business can use CRM (customer relationship management) software to supercharge its customer insights.
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93 CRM Statistics to Help You Understand the Software
Check out some meaningful stats about CRM software, from usage statistics to CRM benefits and more.
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Best Customer Retention Strategies – Proven to Boost Loyalty and Profits
Take a look at a few strategies to help you prioritize customer retention for your business in 2021.
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How PolyAI is Redefining the Customer Service Call with “Conversational AI”
PolyAI is looking to revolutionize the customer service experience with its 'conversational AI', a platform that it claims wi
