Cleaning service software will optimize your admin processes, allowing your commercial cleaning business to dispatch staff, communicate with clients, and view analytics that can help your business go from good to great.
The best cleaning service software is Housecall Pro, based on Tech.co research that takes into account feature catalogs, customer support options, and pricing plans.
Below are the top ten options for optimizing housekeeping and cleaning service businesses in 2020. Read on to compare all the details, or use our price matching tool to find the best deal for your needs.
In This Guide:
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|Housecall Pro||ZenMaid||WorkWave||Service Autopilot||Vonigo||mHelpDesk||Jobber||Razorsync||Kickserv||Janitorial Manager|
|Pros||Covers wide range of industries; great selection of marketing options to help lock down new and repeat customers||A customizable, user friendly software that's exclusively focused on cleaning services||More affordable than most software, particularly with in-depth marketing features||Includes marketing and new-client-facing tools||Intuitive and customizable design that is fully operational on mobile||Highly rated by users. Feature set is expansive and offers a full package with plenty of in-depth features||Expertly-trained customer support team available 24/7 via live chat||Great value for money, particularly if you're looking to scale||Comprehensive platform with plenty of training options and great customer support||Cleaning industry-dedicated software that is very easy to use, even for beginners|
|Cons||No route optimization feature||Connectivity issues on mobile can occur||No inventory management||Difficult to reach customer support team for help||Customizability can be intimidating for beginners||You'll have to pay for such a complete solution – it's pricier than some competitors||No offline capabilities||Sporadic customer support hours||Limited invoicing capabilities||Scheduling and mobile functionality aren't great|
Simply put, Housecall Pro is some of the best field service management software on the market today. Whether you need it for your cleaning service, your lawn care business, or your HVAC company, this popular, feature-rich platform can help you schedule cleaners, communicate with clients, and track analytics, all in the same place. Plus, with Quickbooks integration, you'll be able to keep your finances in order without having to switch between software.
In addition to all that, Housecall Pro also features marketing tools designed to help you attract new customers, in tandem with your day-to-day operations. You'll be able to create postcard designs and set up email marketing, all in service of building your business. Sure, Housecall Pro is notably missing route optimization features, but nobody's perfect.
- Covers most industries
- Includes marketing tools
- 24/7 cusotmer support options
- No route optimization
- Limited customization options
- Above average cost
You can't underestimate the value of utilizing cleaning service dedicated software for your business needs, and ZenMaid is some of the best. Built by former maid services owners (so you know it's designed with the industry in mind), the software houses plenty of automated features that seamlessly integrate into your daily operations. Customer feedback and instant appointment booking and scheduling capabilities take the burden of small details off your plate, making it easier to focus on big picture decisions.
However, despite the easily automated design and cleaning-focused platform, ZenMaid is not without faults. Reviewers note that the mobile options have been spotty as far as connectivity goes, and routing functionality is far from perfect. However, if you're aiming for software that's cleaning service-specific, ZenMaid is easily your best option.
- Stellar 24/7 customer support team
- Incredibly easy to use
- Plenty of customization options
- No free version available
- Connectivity issues on mobile
It's worth nothing, in this discussion about cleaning service software, that investing in these kinds of platforms can go a long way towards helping your business succeed. WorkWave, for instance, does cost a bit extra when you compare it to other iterations available on the market – however, with that investment, you get a robust software that can keep track of everything your cleaning service might need to keep track of, without really breaking the bank.
In addition to all the standard field service software features – including scheduling, dispatching, and analytics – WorkWave offers equipment and chemical tracking so you'll always know exactly what you need to get those houses clean. The platform design, admittedly, leaves a bit to be desired, but if you aren't too hung up on aesthetics, WorkWave is a great option.
- Includes marketing features aimed at new clients
- Robust mobile options
- Easy to use design
- No inventory management
- Annual contract is a must
- Limited integrations
Sometimes, when it comes to installing new software at your business, saving money is the most important thing – and Service Autopilot can help you meet that requirement. Despite being chock full of helpful cleaning service features, this software offers everything at an affordable rate, so you won't have to worry about your budget. You can schedule, dispatch, invoice, and even market to new clients, all for a reasonable price.
Pardon the pun, but that lower cost does come at a price. While you won't notice any missing features, the customer support options available for Service Autopilot aren't great, particularly when you compare them to other services on this list. Still, if you don't foresee any major issues with figuring out and running the software on a regular basis, the savings could be more than worth it.
- Great marketing and new-client tools
- Comprehensive mobile app
- Affordable price
- Hard to reach customer support team
- Slow learning curve
In 2020, the whole point of utilizing a service software is speed – and you can't be fast without mobile capabilities. That's why Vonigo doesn't offer a lesser version of its software on mobile, but rather a fully operational mobile software that can be used anywhere, anytime. The platform looks identical from smartphone to laptop, so you'll be able to run your business in a fast and efficient way.
Additionally, Vonigo is incredibly customizable, so you can cater features to your business. However, this is a bit of a double-edged sword, as reviewers stated that the bountiful customizability features were a bit intimidating and made the platform a bit harder to use. Still, Vonigo's customer support options are solid, so figuring it out is worth it down the line if you can stick it out.
- Widely customizable
- Fully operational on mobile
- Modern, intuitive design
- Not great for flat rate-based businesses
- Too customizable, especially for beginners
Remember what we said about investing in robust service software, and how it can go a long way towards the success of your business? Well, mHelpDesk is the perfect example of this – it's definitely one of the most expensive providers on this list, particularly for larger businesses. However, that extra money will give you access to a well-designed powerhouse that features one of the best customer support teams you can find.
Between the huge catalog of cleaning service features, the offline functionality for uninterrupted service at all times, and the thorough customizability, mHelpDesk is the gold standard for field service software. Yes, the price is a bit of a turn-off, and the robust nature of the platform can be a bit overwhelming for beginners – but if you've got the space in your budget and a fast learning curve, mHelpDesk is a no-brainer.
- A whole lot of features
- Very customizable
- Offline version available for uninterrupted service
- Quite expensive
- Complicated reporting tools
- Not great for large companies
Cleaning service software admittedly isn't a popularity contest, but having 10 million users is nothing to scoff at. Jobber is widely used for good reason, namely because it's incredibly easy to use, even if you aren't familiar with service software. The well-designed layout makes it simple to schedule and dispatch cleaners, while the automation features keep customer service and other day-to-day duties from taking up too much time.
No service software is perfect, obviously, and Jobber is no exception. While it does offer a lot, the lack of in-field communication features can be a deal-breaker if you're looking for a means of connecting your cleaners on one platform. Plus, while Quickbooks integration is featured, reviewers have noted it's far from flawless. But if those aren't deal-breakers, Jobber is certainly popular for a reason.
- Great for automation, saves lots of time
- Easy to use for everyone
- Comprehensive mobile app
- Quickbook integrations a bit messy
- No in-field communication capabilties
- Limited backup options
Another of the more popular field service software platforms on the list, Razorsync offers plenty of features in an easy-to-use package that just works. Reviewers have noted that the platform is truly intuitive, with comprehensive tools for scheduling, dispatching, invoicing, and tracking employees and equipment. Plus, at a very reasonable price for how much you get, Razorsync represents some of the most affordable software on this list.
Again though, low price often comes with downfalls. Razorsync customer service isn't available 24/7, although they do have live chat options for easy problem solving. However, because it's so easy to use, you could get by with limited support, so it might be worth it to save a few extra bucks.
- Fast learning curve
- Broad functionality and feature range
- Fair prices
- Support hours are M-Th, not 24/7
- Some feature limitations, including multiple technician issues
Kickserv is an affordable, easy to use service software that not only houses standard features like scheduling, reporting, and GPS tracking, but also features lead generation tools that can help you attract new customers and keep loyal customers throughout your business operations. Invoicing features can be a bit complicated, however, which isn't ideal when it comes to making money.
Still, there's no shame in getting a little help with a new software, and a great customer service team is the first step to learning the ropes. With Kickserv, you'll be treated to 24/7 support from people that reviewers on multiple occasions have insisted are involved and thorough in solving problems.
- Comprehensive training options
- Transparency-focused platform for customers
- Involved customer support team
- Limited invoicing capabilities
- Complicated automation features
If you're not looking for an every-industry kind of software, Janitorial Manager is a platform built “by janitors, for janitors” – so you know the tools they offer are designed to help. While the design looks visibly outdated, the functionality remains, as reviewers insist it's an incredibly easy platform to use, even for beginners.
Unfortunately, mobile functionality is notably lacking, which can be an absolute deal-breaker for those looking to manage daily operations on the move. However, the excellent communication capabilities within the platform are great for connecting your team, so you'll have to decide which feature is more valuable to your team before making a decision on Janitorial Manager.
- Excellent communication capabilities
- Easy to use, especially for beginners
- Solid record tracking for clients
- Limited mobile functionality
- Scheduling not entirely intuitive
Next Steps for Cleaning Service Software
Now that you've got a clear picture of what kind of cleaning service software is out there, you can make an informed decision. Whether you're focused on features, customer support, or price, these software platforms are designed to streamline your cleaning service business so you can keep growing and boost profits.
Be sure to check out our customizable quote form before you dust off your search — so you can see exactly how much the best cleaning service software providers will cost your company.
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