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RazorSync Review – 2019

May 23, 2018

5:20 pm

razorsync review
  • Established: 2010
  • HQ: Minneapolis, MN
  • Four price plan options
  • Intuitive user experience
  • Wide selection of important features
  • Offers Free Demo

Mobile, user-friendly, affordable field service software

With smartphones in everyone’s pocket, the ability to manage your field service business from anywhere is key. That’s why RazorSync has developed a mobile field service software that can automate and consolidate everything from work order scheduling to in-field payments. You’ll be able to take advantage of a wide range of features that make running a business easier than ever.

  • Software is rated as one of the easiest to use, in addition to being one of the more affordable iterations on the market
  • RazorSync’s specific mobile options make it easy to manage your team on the go
  • Services many industries, including plumbing, Electrical, IT, lawn care, and Home Security

RazorSync services a wide range of industries, including: HVAC, Plumbing, Electrical, IT, Security, Landscape, Appliance Repair, Pest Control, Cleaning, Handyman, Garage Door, Pool, Spa, Aquarium, Medical Equipment, Pet Services, Disaster Restoration, Installation Services, Facility Maintenance, Commercial Property Maintenance, Carpet Cleaning, and Snow Removal.

The fully digital nature of RazorSync will allow you to go completely paperless, so that you’ll not only cut costs, but also go green in the process. When it comes to price, RazorSync is very competitive, offering four affordable price plans that cater to your specific needs.

In This Guide:

Pros:

  • Fast learning curve
  • Broad functionality and feature range
  • Fair prices

Cons:

  • Support hours are M-Th, not 24/7
  • Some feature limitations

Compare RazorSync to the competition

RazorSync Field Service Software: Features and Benefits

Simply put, there are a lot of things you can do with RazorSync when it comes to optimizing your field service business. RazorSync not only houses a wide range of features, but also covers an impressive selection of industries. Plus, with mobile being the focus of RazorSync, you won’t be tied down when you’re trying to work.

Take a look at some of the features and benefits of RazorSync below and make sure to get a quote before you pull the trigger.

Schedule and Track Jobs

razorsync tablet

When your whole business is sending out field technicians, having a software that can make that easy is very important. Fortunately, RazorSync does exactly that with simple colored-coded maps, real-time GPS tracking information, and email and phone notifications for missed/changed appointments.  You’ll be able to increase the accuracy of your business and avoid mistakes.

Optimize Routes

Google Maps can only take you so far when it comes to field service technicians and their routes. RazorSync optimizes multi-stop routes to avoid traffic and other obstacles that might slow your business down. This will save time, while also providing fast, excellent service to your customers, which is alway a good thing.

Dispatch Field Technicians

Scheduling and tracking jobs is one thing, but to have a fully functioning field service business, you have to be able to send out field technicians. With RazorSync, you’ll have customer records, job status, history and notes on hand, so you can make sure the right person is being sent to the right job every time. This will notably improve productivity, as you and your employee won’t have to worry about these nitty gritty details. Unfortunately, you won’t be able to dispatch multiple technicians to a single job, but creating multiple orders should be easy enough to circumnavigate the problem.

Automate Payments

In the digital world of today, the thought of paying for a service with a check is unimaginable. Fortunately, RazorSync allows you to set up billing, including any recurring billing, with ease. Your customers will receive quotes and invoices without too much administrative work on your end, so you can accept payments and make more money without all the hassle.

Running a field service business is a lot like juggling; you have to keep a lot of balls in the air at the same time. But with RazorSync, you’ll be able to automate small work functions, while consolidating the big picture processes in a way that saves time and money.

A picture is worth a thousand words, but a video is worth a million more. Check out this video from RazorSync to get a better understanding of exactly what this innovative field service software is capable of and how it can make your life a bit easier.

RazorSync Set Up and Customer Support

Getting RazorSync set up at your business should be a breeze, as it’s built for usability. However, if you have any trouble with setup or general functionality along the way, RazorSync’s expert team of customer support representatives can help you solve the problem over the phone. Their hours are a bit sporadic, but once you get a hold of them, it’ll be smooth sailing.

Additionally, you’ll be able to solve the problem yourself if need be, as RazorSync has a wide range of documentation and online repositories of information that will guide you on the way.

RazorSync Support & Training

icons8 headset

Support options

  • Phone
  • Email
  • Live Chat
  • M-Th 7am–7pm EST; F 7am-5pm

icons8 training

Training options

  • Documentation
  • Webinars
  • Live Online

RazorSync Plans and Pricing

Field service softwares come in a variety of pricing plans and understanding your particularly needs is the best way to make the right decision. But no matter what you need, one of RazorSync’s four price points should have what you’re looking for. With options for two to unlimited users, and a 30-day free trial with every single one, you can get the best bang for your buck.

Each plan comes with its own activation fee, which ranges from $250 to $800. You’ll be able to add additional features to more affordable plans, just at an additional cost, so customization is possible, at a price.

RazorSync is rated as one of the most affordable field service softwares on the market, with the lowest price plan coming in at only $40 per month, not including the activation fee. Make sure to get a quote today so you can figure out which plan is right for you.

RazorSync Case Studies

Still on the fence about whether RazorSync is the field service solution for you? We've put together two case studies to highlight which types of businesses stand to benefit the most from the service, and what sort of impact RazorSync was able to give them.

Bartlett Communication Solutions logo Bartlett Communication Solutions

“Without a doubt, RazorSync is an essential tool that brings value to our business every day,” Bartlett's director of business development Dave Keith says. “Since all customer information is in one location, entering orders is easy and efficient, and all of the information is centralized and easily shareable with those who need it, when and where they need it.”

With over 40 decades of experience to its name, Bartlett Communication Solutions knows the importance of delivering impeccable customer satisfaction. When the company noticed a disconnect between their accounting and their customer relationship management teams, they knew it was time to upgrade to a new field service management solution.

Dave Keith kept three main objectives in mind when searching for the best solution: Bartlett Communication needed to streamline its workflow, it needed to cut down on paperwork, and it needed a faster, more accurate invoicing process. 40 potential software solutions later, Dave landed on RazorSync.

RazorSync's intuitive interface and cloud-based approach to bookkeeping solved the first two issues that had been flagged at Bartlett Communication. And, thanks to the service's suite of billing tools, the company was able to shorten their billing cycle by 10 working days while increasing their output by 9%. After adapting RazorSync, Bartlett Communication has noted a 5% increase in revenue.

Overhead Door logo Overhead Door

“RazorSync is very affordable for the huge benefits you receive,” Leanna Osborne, vice president of Overhead Door's Webster County, Iowa, location. “Now, our technicians can access all customer information right from their tablets. We’ve seen a 60% improvement in productivity in the field and new levels of organization in the office.”

 

Overhead Door offers garage door installation and repair, and its Webster County, Iowa, location operates with a trim team of five office workers and four field technicians. However, due to a cobbled-together range of different service and communication methods they used to stay on track, Osborne realized that Overhead Door was too inefficient.

To cut back on hours of lost time due to messy paperwork and slow travel, the business needed to adapt a single streamlined field service solution. RazorSync's services helped open up multiple fast lines of communication that the business needed. Once they were all using RazorSync, dispatchers could message workers directly, without playing phone tag and piling up the voicemails.

For Overhead Door, the streamlined communication was by far the biggest boon of adapting RazorSync.

“We can dispatch geographically,” Leanna explains. “which means we can eliminate backtracking and make workers more time efficient. Our staff can enter the needed information and send it off to the technician. This has increased the productivity of our office staff 100%!”

RazorSync: The Verdict

RazorSync is the perfect field service software for a business looking to quickly and efficiently organize their work functions. The price is affordable, the features are plentiful, and the number of industries it is built to service is truly staggering. Although there are a few issues, namely the inability to assign multiple technicians to a single order, and the odd support hours, the customer support team is good enough that any serious problem is solved quickly once you reach them.

Considered one of the most highly rated field service software on the market for usability and affordability, RazorSync does not disappoint. You can get the job done easily without breaking the bank and that makes all the difference.

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Conor is the Senior Writer for Tech.co. For the last four years, he’s written about everything from Kickstarter campaigns and budding startups to tech titans and innovative technologies. His extensive background in stand-up comedy made him the perfect person to host tech-centric events like Startup Night at SXSW and the Timmy Awards for Tech in Motion. You can email Conor at conor@tech.co.