Access to Human Capital Is Just as Important as Funding

There’s a lot of truth to the saying, “It’s not what you know, but who you know.” The cliché piece of advice rings even more true when it comes to gaining access to investors.

What startup founders tend to overlook is that gaining access to human capital can be just as potent as access to financial capital. The relationships created and nurtured during a startup journey can help founders gain knowledge, avoid pitfalls, break down barriers, and open doors to new opportunities.

At the Techstars Startup Week Tampa Bay 2018, powered by Chase for Business, a panel of investors discussed the value of human capital, the importance of knowing your customer, and how to reduce risk for investors.

The panelists included: Blaire Martin, CEO and founder of Florida Angel Nexus (NEXUS), Lamont Jackson, senior loan officer of BBIF Florida, Rodrigo Cerveira, Director of Small Business Lending of ACCION, and Brad Owens, business consultant for Florida SBDC at USF, with moderator Ryan McGauley of Chase for Business.

Access to Mentors

For many early-stage founders, they’ve never prepared a business plan, a go-to market strategy, or a forecasting model. All the panelists agreed that having access to training programs and mentors can bridge that skill gap and help founders communicate the health and forecast of the business to a potential investor.

“[Founders] don’t take advantage of the resources that are available to them,” Jackson said.

Owens explained that mentors can help businesses get off the ground and “help you prepare for the loan you need.” Some non-profit programs will offer low cost to free technical assistance to founders to fine tune their financial skills.

“If you don’t have financials, we’ll help you with that. If you don’t know QuickBooks, we’ll help you,” Jackson said. “Our goal is to get you from unbanked to banked.”

At the end of the day, you must be the one to seek out this human capital and expand your skill set.

“As a business owner, you have to do the work,” Owens said. “The tools are out there.”

Photo by Brian Blanco

Access to Customers

Gaining traction and paying customers is a plus for any founder seeking capital. But if they don’t know who their customer is, those assumptions will add to the uncertainty and risk factor with any potential investor.

Martin said there are things founders can prepare to validate assumptions and improve their chances of getting funded. And it starts with really knowing your customer base.

“The more you can help an investor know why a customer will choose you, they may be more willing to invest in pre-revenue [companies.] They want to know you talked with the customers.”

Martin explains that knowing your customer means understanding who they are, why they wants to buy your product/service, what their buying habits are, how much they’re willing to pay, and how to leverage technology to attract them. Acquiring as much data as you can to reduce assumptions could help reduce risks for investors.

“Find the customer that will lick the bottom of their shoe to get access to your product. Find the easiest sales cycle,” Martin said.

For any investor, the key is to reduce their risk and show how your company will provide a return.

“Be really upfront about what you know, don’t know, how [you’re] going to use your capital to figure it out and how you validated these assumptions as much as [you could]. It’s really about execution and going out to talk about how you’re solving the problem, why you have a unique way of solving it, and why is your company positioned to be successful,” Martin said.

Access to Investors

When you are seeking out investors or investor groups, Martin recommends you align your business with people in your space, as they will be more capable of assessing the risk and help provide access to leaders in your industry.

“The ideal is to find a group of investors who have some network and expertise in your space – they will perceive less risk. The more you can align with people in that space, the more they can contribute to that company and navigate some of the pitfalls. Ideally, find someone you want to have a relationship with, [maybe] on your board of advisors. At some point, you’re going to have to raise more capital and they can advocate to their investor friends,” Martin said.

Access to Founders

The panel was asked what common characteristics of a company or startup team that entice them to potentially fund. Check out what each of them had to say below:

Martin: It has to do with grit and determination. You can sense they will not rest until this company becomes everything it’s capable of.

Jackson: The lending dynamic is important, we will look at cash flow and revenue.

Rodrigo: Aside from the requirements, we want to see the financial projection, business plan and how you will use the fund. We want to see that you or your business partner have expertise for the initiative and research.

Owens: The most important ingredient for entrepreneurs while starting up is the drive to get up every day to make that business work.

Read more about the Tampa Bay startup ecosystem on TechCo

This article is part of a Techstars Startup Week content series brought to you by CHASE for BUSINESS. Techstars Startup Week is celebration of entrepreneurs in cities around the globe. CHASE for BUSINESS is everything a business needs in one place, from expert advice to valuable products and services. Find business news, stories, insights and expert tips all in one place at

Photos: Brian Blanco for Techstars Startup Week Tampa Bay

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Written by:
Tishin is a technology journalist and correspondent. She has written for TechCrunch, Demand Studios and Fitness, and has regular network segments on local Phoenix affiliate stations. She holds a Master's degree in Clinical and Sport psychology, and has covered many areas of technology ranging from 3D printing and game development to neurotech and funding for over 15 years.
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