What Target’s Acquisition of a Same-Day Delivery Service Means for Retail

Target is acquiring the same-day delivery service platform Shipt for $550 million, and will offer their products through the platform by early 2018. It’s a sign that they’re ready to take on online retailers like Amazon.

Amazon has been around for a while, and their in-store competitors haven’t always been as afraid of the online retailer as they should have been — 70 percent of small businesses didn’t “believe that Amazon will impact their holiday sales,” a November survey found a week before nearly half of Black Friday’s 5 billion in sales went to Amazon.

Target’s Feeling the Pressure

Greg Ng, VP of digital engagement at PointSource, issued a statement on the acquisition, arguing that the investment in a faster shipping service points to Target’s renewed effort to improve the customer experience in general.

“Target’s acquisition of Shipt represents a realization of the pressures on retailers to increase the digitization of their supply chain so that they can meet the demands of consumers for quick, streamlined deliveries. As we continue to see companies like Amazon and Walmart duke it out for customer approval, Target’s move to incorporate same-day functionality to their arsenal will be essential.”

The Future Is Frictionless

Furthermore, Ng predicts this is just the start: Friction-reducing tactics will spread fast across the entire retail industry.

“Moving forward, I expect to see Target and other retailers continue to roll out similar capabilities across the country and focus on adding features that enhance the user-experience. I expect some of these features to include more frictionless experiences like self mobile checkout and quickening the delivery time from store to home,” he explains.

Target’s buy certainly seems to be a clear sign that the ecommerce squeeze has triggered retail giants to explore paths towards recapturing their dwindling userbase. It isn’t news that Amazon is eating retail franchises’ lunches. Now, they’re fighting back.

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Image: Wikimedia

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Adam is a writer at Tech.co and has worked as a tech writer, blogger and copy editor for more than a decade. He was a Forbes Contributor on the publishing industry, for which he was named a Digital Book World 2018 award finalist. His work has appeared in publications including Popular Mechanics and IDG Connect, and his art history book on 1970s sci-fi, 'Worlds Beyond Time,' is out from Abrams Books in July 2023. In the meantime, he's hunting down the latest news on VPNs, POS systems, and the future of tech.
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