March 15, 2019
A buggy system with a poor customer service
We'll give it to you straight: You'll likely want to pass on Aldelo as a POS service. While it does offer a good range of features and abilities, customers complain that the system's interface and backend malfunction frequently, its business plans are costly, and the customer service team has been reported to offer poor response times and inadequate help.
If you're looking for a restaurant POS service, you might find our TouchBistro review more rewarding, as the software offers better features and 24/7 service at a fair price. Before you do anything, though, it's worth checking out the competition through our quick and easy comparison tool. It only takes a minute and you'll get tailored, obligation-free quotes from all the leading POS suppliers.
- Free plan available (with conditions)
- 24/7 Support
- Serves all business sizes
Aldelo's main POS offering is the Aldelo Express POS, a cloud-based iPad app most useful for table service and quick-serve restaurants, though it can be used for retail stores as well.
It is billed as a free downloadable service, and it is – with one catch. If you want to use the free version, you'll need to use Aldelo Pay, a merchant service that charges you a percentage of each sale made through the POS. This is similar to Square's free POS plan. This will work well for many small business owners but will add up for more established companies. If you skip Aldelo Pay, your only option is to pay $99 per month per device, with a device access limit preventing you from adding additional iPads.
The Aldelo Express POS is available on desktop as well as mobile. Users can use their existing POS hardware, provided it meets Aldelo's system requirements.
Our review covers the main features that Aldelo POS has to offer, before going on to address what to expect from the technical support options available along with more background details on Aldelo's price plans.
Find out more – 10 Best Restaurant POS Systems
- Free to use with Aldelo Pay merchant services
- Works on iPads and Windows PCs
- 24/7 support
- No inventory tracking
- Support doesn't include network or OS issues
- Pricey if you're not using Aldelo Pay
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Aldelo POS: Core Features
The features aren't the issue when it comes to the Aldelo POS: It's the software that is supposed to make the features work. Various users have reported a “slow” response time due to software that crashes “a lot” and may qualify as “incomplete.” With that grain of salt, here are the (honestly, pretty comprehensive) features that you can expect from the software.
The interface supports visual floor plans and table management, all with a blocky interface and plenty of primary colors. Additional restaurant features include guest reservations, wait lists, bill splitting, discounts, surcharges and gratuity.
Aldelo Express also supports delivery service operations, which not all restaurant POS services do. It offers an integration with Caller ID and includes a feature that enables driver dispatches from the app.
A built-in time clock measures when employees check in and check out of their shifts, ensuring managers can track their hours, and a scheduling feature lets managers prepare a shift schedule to plan for the weeks ahead.
The Aldelo Express POS functions offline, allowing you to keep your business in operation even during quick power outages or if someone trips over your internet router. It's an essential POS functionality for any serious business, and Aldelo delivers.
Stats and Reporting
Aldelo's End of Day dashboard offers sales overviews that tell managers at a glance what their total net sales were, breaking down the results by checks, guests, and tables. It can also break out the taxes, gratuities, and additional tips earned during a set period.
Missing? Inventory Tracking
Inventory and Recipe tracking are listed as “Coming soon in 2019,” on Aldelo's website, along with store transfers and serialized tracking. However, Aldelo said this in May when we initially published our review and, it's now September and these features are still listed as “coming soon in 2019.”
Of these, inventory tracking is the most useful, as it lets managers know when to restock certain items ahead of time, making sure they never run out. It's a pretty common POS feature, and one of the few more basic options that Aldelo doesn't offer.
Video Highlight: Aldelo Express Items Screen
Here's a quick tutorial that gives you a look at the Aldelo Express iPad app in action. The interface's wide ticket area and meals buttons are visible, giving servers the data they need to place orders with a minimum of finger taps, all from an iPad.
Aldelo Express – What Hardware Will You Need?
If you want to get started with Aldelo you might be wondering whether you'll need any hardware. Fortunately, as its a cloud-based POS, Aldelo doesn't need bespoke hardware to function. Instead, you can use an iPad or Windows PCs to run Aldelo Express.
One of the big advantages of a cloud-based system is that your workforce will likely be familiar with the hardware provided — all you have to do is to train them on the software. Of course, iPads can be expensive, and not all PCs are cut out for this kind of work, so it's worth making sure you've got the right hardware before taking the plunge with Aldelo Express.
Find out more – Which iPad Should I Buy?
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Aldelo POS Set Up and Customer Support
Aldelo's support options include a phone line and an email, both of which are available for response 24/7 according to their website. According to a number of user complaints, however, the support isn't as responsive or helpful as advertised. “It sometimes crashes and meanwhile tech support is 24/7 and good, when it comes to networks or OS issues they stay clear and you have to look for additional tech help,” said one restaurant owner on a POS user reviews site.
In addition, Aldelo offers a number of Software User Manuals available for free download from their website, as well as video tutorials for the POS and for set-up, which by all reports seems to be a pretty painless process.
Support & Training
- Email: email@example.com
- Phone: 925-215-5634
- Support hours: 24/7
- Online guides
- Online videos
Aldelo POS Plans and Pricing
The Aldelo Express POS can be downloaded and used for free if you use Aldelo Pay Merchant Services, which charges you a set percentage of each sale you make using the software. However, this “free” version does include unlimited users and devices.
If you don't want to use Aldelo Pay merchant services, Aldelo will charge you $99 per month per device to use Aldelo Express. That's a pretty pricey starting point: For comparison, industry leaders like Touchbistro and Square start at $69/month and $60/month, respectively. Granted, one top POS, Lightspeed, also starts at $99/month, but it comes with more to recommend it.
Don't take my word for it, though: If you're interested in seeing for yourself how well Aldelo compares to quotes from across the POS industry, you should check out Tech.co's comparison tool, which offers a fast way to collect custom quotes from the best POS vendors around.
|Without Aldelo Pay Merchant Services||With Aldelo Pay Merchant Services|
|Price per month||$99||$0|
|No. of iPad Devices||1||Unlimited|
|Aldelo Express||TouchBistro||Square POS||Lightspeed Restaurant|
|Price from:||$0 or $99/month||$69/month||$60/month||$69/month|
|Hardware:||Cloud-based but works on iPads or Windows devices||Works with most leading brands.||Sold by Square, available separately or packaged with software. Works with most leading brands.||Sold by Lightspeed, available separately or packaged with software. Works with most leading brands.|
|Key features:||Unlimited devices|
|Best for:||If you don't mind using its payment processor, it's cheap. But interface isn't the best and support isn't great, either.||Overall value, thanks to a range of features that covers the advanced as well as the basic features, and options for venue-specific versions.||Smaller, quick-service businesses, due to cost-effective pricing, strong brand recognition, and strong support.||Businesses in need of flexible, rare, or unique abilities, due to robust third-party integrations.|
Aldelo POS Review – Verdict
Aldelo is not a recommended POS vendor. The service offers a good range of features, but can't overcome a buggy interface or lackluster customer support when it comes to justifying its premium price tag. If Aldelo undergoes some major overhauls, we'll update this review to let you know, but for now, you should probably pass.
As you'll likely need to start looking at other POS options, we'd recommend taking a moment to fill out our quick and easy quotes form. You'll receive obligation-free quotes from leading POS suppliers tailored specifically to your business' needs. It'll only take a minute and you could save a small fortune.
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