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Net2Phone is a cloud-based phone system that represents an excellent value choice for potential customers. With the starting price of only $17.99 per user, per month, it’s one of the more affordable options when it comes to the best VoIP providers on the market.
There are some notable features of Net2Phone that may be of interest to specific users. For one, it offers unlimited international calling to 40+ countries in its Professional plan, which costs as little as $24.99 per user, per month. On top of that, it comes with a range of AI features, such as call summary and AI advice, to help streamline and automate some business operations.
In this review, you’ll learn about the features, pricing, and competition for Net2Phone, so you can make a decision for your business that is based on in-depth, detailed research.
Net2Phone Review: Quick Fact File
Before we start reviewing the more granular aspects of Net2Phone as a VoIP provider, let’s check out some of the basics, so you know what you’re getting yourself into. Here are some quick facts about Net2Phone:
- Net2Phone pricing gets cheaper when you have more users on your team.
- Net2Phone offers unlimited international calling to 40+ countries in its Professional plan (starts at $24.99 per user, per month).
- Net2Phone integrates with a small number of third-party solutions, including Google Calendar, Microsoft Teams, and Salesforce.
- Net2Phone offers excellent reporting and analytics tools, although some functionality will cost extra.
- Net2Phone provides AI features and video conferencing functionality, but it’s extremely limited in the Essentials plan (starts at $17.99 per user, per month).
Below, we’ve included some clear pros and cons of Net2Phone, as well as some screenshots of what the platform looks like, provided by Net2Phone. Take a look and scroll on for a more detailed, in-depth review of this VoIP provider.
Pros
- Unlimited international calling to 40+ countries
- Video conferencing platform built-in for team communication
- Plenty of AI features to save time and improve productivity
Cons
- Extremely limited selection of third-party integrations
- Video conferencing and AI features very limited in Essentials plan
- Toll-free and international numbers cost extra in all plans
- Essentials: starts at $19.99/user/month
- Professional: starts at $24.99/user/month
Net2Phone Key Features
Now that we’ve got some of the basics about Net2Phone down, it’s time to get a bit more specific about what the VoIP provider can offer in terms of features that can benefit your business.
Here are some of the key features available from Net2Phone, along with screenshots of their functionality in action.
Intuitive VoIP interface
As you can tell from the screenshot below, Net2Phone isn’t all that complicated to navigate. In fact, the system offers a decidedly simple and intuitive interface that allows users to easily find what they’re looking for, add what they need to, and go on with their business.
Even better, because the Net2Phone is so simple, the home dashboard is able to house a large chunk of the system functionality on that singular page, while getting a clear picture of how your team and communication needs are set up.
The home dashboard in Net2Phone. Source: Net2Phone
Team communication
Net2Phone is a VoIP phone system for more than just your external communication needs. The platform also offers a wide range of internal team communication tools that can help your team stay in touch, even if you have a large remote workforce.
For one, Net2Phone offers a built-in team messaging that allows you to stay in touch with your team during your work day. On top of that, there is a built-in video conferencing platform, so you can conduct video meetings with your team to stay on top of important business.
It’s worth noting, however, that both of these features are quite limited in the Essentials plan, with only 1-to-1 messaging allowed and a 50-minute time limit on video conferences.
The team messaging functionality in Net2Phone. Source: Net2Phone
AI features
It’s 2024, which means that almost any business software you look in to is going to have some kind of AI features, and Net2Phone is no different. With this VoIP solution, you’ll find a bevy of AI-powered tools that can help you streamline operations and improve productivity for your team. Here are some of the AI features available with Net2Phone:
- Call summary – you’ll get automated summaries of your calls, as well as clear next-step suggestions and reminders to follow-up when necessary.
- Coaching notes – you’ll get notes from AI analyzing how your call went, which provide insights on how to improve.
- Follow-up emails – you’ll be able to automatically send follow-up emails that are generated by AI, based on your most recent call.
- Call transcription – you’ll get full transcriptions of all your calls, fully powered by AI services.
- Advanced analytics – you’ll get in-depth analytics from your calls, including reviews of tone and effectiveness.
It is worth noting that all of these AI features are only included in the Professional plan, which costs at least $24.99 per user, per month. If you want access to these features in the Essentials plan, you can pay for them as an add-on service.
The AI Advice feature in Net2Phone. Source: Net2Phone
Net2Phone Pricing
Before we get started, it’s worth noting that Net2Phone pricing depends on how many users you have. Yes, it does subscribe to the “per user, per month” model that most VoIP pricing follows, but the monthly price also goes down the more users you have on the system.
The Essentials plan, for example, costs $23.99 per user, per month when you have up to nine users, but goes to only $20.99 per user, per month with 10-24 users, and gets as low as $17.99 per user, per month when you have between 25 and 99 users.
For more advanced functionality, the Professional plan will cost you $27.99 per user, per month when you have up to nine users, but goes to only $26.99 per user, per month with 10-24 users, and gets as low as $24.99 per user, per month when you have between 25 and 99 users.
Anything beyond 100 users, you’ll need to contact Net2Phone to get started. There’s also the Enterprise plan, although there is no publicly available pricing, so you’ll also have to contact Net2Phone to get that information.
Check out how the pricing plans match up on features below:
| Price | Users | Unlimited calls in US | Team messaging | Video conferencing | 24/7 support | Call recording | Analytics | Single sign-on | ||
|---|---|---|---|---|---|---|---|---|---|---|
 | | | ||||||||
| Essentials | Professional | Enterprise | ||||||||
| $17.99-23.99/user/month | $24.99-27.99/user/month | Custom | ||||||||
| 1-99 | 1-99 | Unlimited | ||||||||
| | | | ||||||||
| 1-to-1 | Unlimited | Unlimited | ||||||||
| | | | ||||||||
| Phone & email | Phone & email | Phone & email | ||||||||
| | | | ||||||||
| Add-on | Add-on | | ||||||||
| | | |
Who Is Net2Phone Best For?
For starters, Net2Phone is a decidedly affordable option, with low price plans that can get you started, making it one of the cheapest VoIP solutions out there, so businesses on a budget should definitely take a look.
Given that it offers unlimited international calling for more than 40 countries in its Professional plan, which can cost as low as $24.99 per user, per month, Net2Phone is definitely an ideal VoIP solution for international businesses. It’s one of the only VoIP providers in our research that offered unlimited international calling, other than 8×8, which doesn’t have publicly available pricing.
One of the biggest hits against Net2Phone is that it doesn’t offer a wide variety of third-party integrations. However, the options available are quite common, including Microsoft Teams, Google Calendar, Slack, Salesforce, Zoho, and Zapier. Subsequently, if you’re a business that uses these platforms and, importantly, not many others, Net2Phone could still be the hub you need for your business.
Net2Phone Alternatives
While it’s certainly a good option for some businesses, Net2Phone isn’t the only VoIP provider out there. In fact, there are plenty of reliable VoIP solutions for you to choose from, depending on the size of your business and your particular communication needs.
Below, we’ve included a table showing off some of the best Net2Phone alternatives to choose from, so you can make the best decision for your business.
| Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. | Best For | Pros | Cons | Free Trial | Users | ||
|---|---|---|---|---|---|---|---|
| |  |  |  |  |  |  | |
| Net2Phone | RingCentral | Vonage | 8×8 | GoTo Connect | Ooma | Nextiva | |
| Great for international businesses | Integrations | Customer service industries, due to impressive training features | Security | Managing large volumes of inbound calls | Overall customer experience. Also great for retailers, due to strong inbound and outbound communication tools. | Professional services | |
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| Lots of excellent features, especially in the advanced plans which offer call recording and voicemail to text. | |
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| Some users state that the initial set up can be pretty time consuming. | |
| 30 days | 15 days | 14 days | 30 days | Free demo only | 30 days | 30 days | |
| Unlimited (discounts for 50+ users) | Unlimited |
| Unlimited | Unlimited | Unlimited |
We take our impartial research and analysis seriously, so you can have complete confidence that we're giving you the clearest, most useful recommendations.
After conducting an initial exploration to identify the most relevant, popular, and established tools in the market, we put them through their paces with hands-on testing to see their real strengths and weaknesses. In this case, we put ten VoIP systems to the test across 78 areas of investigation.
Based on years of market and user needs research, we've established a VoIP system testing methodology that scores each product in seven main categories of investigation and 16 subcategories; this covers everything from the features and security options available to the product's value for money and customer score, as well as much more.
Our main testing categories for VoIP phone systems are:
Customer Score: the external customer opinion as to their satisfaction with the VoIP product; the feedback and ratings given by customers who have used a particular VoIP system, as well as the market poisiton and reputation a VoIP software holds.
Cost: the pricing structure associated with the VoIP service. It includes factors such as monthly subscription fees, call rates (especially for international calls), setup fees, hardware costs (if applicable), and any additional charges for add-on features or services.
Features: the functionalities and capabilities offered by the VoIP service. This can include basic features such as call forwarding, voicemail, call waiting, and caller ID, as well as advanced features like auto-attendant, conference calling, and call recording.
External Connections: the VoIP service's ability to connect and integrate with external systems or devices. This can include compatibility with existing phone systems, integration with mobile devices, and support for softphones or IP phones.
Customer Support: the assistance and resources provided by the VoIP service provider to customers. This can include technical support, documentation, online resources, knowledge bases, and access to customer support representatives.
Security Options: Security options refer to the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data. This can include encryption of voice calls, compliance, password ruels and user permissions.
Scalability: the ability of the VoIP service to accommodate the growth and changing needs of an organization. This includes factors such as the capacity to handle a growing number of users, support multiple locations or offices, and scale up or down according to the organisation's requirements.
When it comes to calculating a product's final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely "nice to have." After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.
At Tech.co, we have a number of full time in-house researchers, who re-run this testing process regularly, to ensure our results remain reflective of the present day.
Verdict: IsNet2Phone Worth It?
Net2Phone is a solid VoIP solution with a clear-use case for particular businesses. More specifically, the fact that it offers unlimited international calling for as low as $24.99 per user, per month is a steal, making it clearly worth it for international businesses. On top of that, it offers a bevy of helpful AI features that can help streamline your business, like helpful advice and meeting summaries.
The downsides are notable, though, particularly the lack of third-party integrations. It offers a few, but if your business is even remotely complex, or just doesn’t use popular tools such as Slack and Salesforce, you could be out of luck. Plus, while the starting price is low, many valuable features aren’t available in the Essentials plan, so you’ll definitely have to pay more.
All that to say, Net2Phone is great for some and not so great for others, so make sure you understand exactly what you need a VoIP solution for before you make a decision.
Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More