With high profile clients, including McDonalds, UFC and Shimano, 8×8 is able to offer VoIP based services to industries of all backgrounds, adaptable to their own needs.
8X8 can also set up virtual call centers to align businesses that work across multiple sites but want to present on unified environment to its customers.
Solutions for any sized business – Small, Medium or Large
Integrates with Salesforce, Zendesk & others
Supplies Polycom & Cisco phones
What is 8×8?
8×8 specializes in modern cloud-based phone solutions, so won't suit businesses looking for in-house traditional telephone systems. However, for those looking to upgrade an older system, it can work with your existing phone handsets and replace on-site hosting. It's also highly scalable, and can meet the demands of a company of any size.
8×8's pricing structure is based on the number of employees, but can easily be adapted should business requirements change. The X2 package costs $25/user/month, the X5 costs $35/user/month, while the X8 costs $55/user/month. These prices are just a hair over the industry average for the features, support, and calling zone countries they include.
To find out how much your business could save on telephone systems by switching, fill in our form for a personal quotation.
As well as offering VoIP telephone systems, 8×8 can also assist with setting up virtual call centers to consolidate all of your employees across multiple sites, and can even accommodate home-based agents.
8×8 offers features far beyond the basic ability to make and receive calls across the globe. Standout features include ring groups, mobile and desktop apps, a voicemail-to-email function, team messaging and file-sharing, a virtual receptionist called Auto Attendant, a number porting ability to let you keep your old phone numbers when moving to a new system, directory assistance, and extension dialing.
Its solutions can be fully integrated with a number of essential business systems, including SalesForce, Zendesk, Netsuite, Outlook, G Suite, Microsoft Dynamics, Skype for Business, and Slack.
When it comes to your business's phones, having a system you can depend on is key. 8×8 offers a higher uptime than any other major phone system provider, which means that your calls can be made and received successfully as often as possible, allowing your operation's phone lines to run at maximum efficiency. Size is essential for reliability, and 8×8 has data centers around the globe.
Ease of Use
8×8 offers a service that's relatively easy to set up and doesn't come with a steep learning curve. 24/7 online training and a 8×8 Support Knowledge Base is available for anyone with an internet connection. 8×8 also offers a certification system for managers.
8×8 offers a wide range of video conferencing solutions, including HD video and audio meetings for up to 50 participants, with no time restrictions. It also offers the option to automatically save video and audio recordings in the cloud for future reference.
Key Pros and Cons
A well established company with a long history of business solutions, 8×8 can cater for any business type, from small to large, and has a wide range of packages to suit. However, its pricing structure is slightly more costly than some rivals.
8×8 Company Information
8×8 was established in 1987, and has made several high profile acquisitions over the years, including Central Host, Voicenet, and Jitsi. The company's focus is business communication solutions, including video conferencing and team chat.
Read our full 8×8 review below for more details about this VoIP telephone service.
8×8's main offering is Virtual Office, the company's cloud phone system that offers a complete business phone service. It comes in three different plan types to suit the needs of your business.
Prices from: $25/user/month
Smaller businesses will probably want to opt for the X2 suite, although to refer to it as basic would be a misnomer. With this package, you get mobile and desktop apps to help manage and oversee your phone system, as well as accompanying analytical software.
Top features include:
- Instant messaging
- Team messaging
- Single sign-on
- Audio & video conference calls (for up to 100 participants)
- CRM integrations
- Mobile app
- Media Storage: 1GB
Call queuing and auto attendant are included at this price level, so you won't have to worry about dropping any calls if an agent isn't immediately available. The package also includes unlimited calls to 14 countries, including major territories in the Americas and Europe, meaning your business can be truly global.
You'll get instant messaging and team messaging functionalities, voicemail, single sign-on, and the ability to host audio & video conference calls for up to 100 participants. CRM integrations include Salesforce, Zendesk, and Netsuite CRM.
Prices from: $35/user/month
The next suite, X5, offers all of the above as well as a handful of extra features.
The biggest benefit to this tier is an expansion of the number of countries that can be contacted free of charge. You'll be able to call 32 countries – up from 14 – which includes key locations in Asia, as well as more in Europe.
Top features include:
- Everything included with X2
- Call recording – essential for those looking to keep track of calls or use them for training purposes
- Switchboard Pro
- Media Storage: 5GB
Prices from: $55/user/month
The X8 package is for businesses that are looking for a virtual phone system which offers complete control and reporting. It includes all the features of the X5 suite, but adds a much more complete analytical package, so businesses can really drill down into the minutiae of their Virtual Office set up.
Top features include:
- Interactive Voice Response (IVR) to ensure that calls are routed to the best agents automatically
- Virtual Office Analytics Supervisor
- Records and stores calls for 3 months
- Reporting & Analytics
- Media Storage: 10 GB
As part of the X8 feature set, 46 countries can be called toll free.
8×8 Free Trial
For anyone on the fence about 8×8 as a service provider, the company does offer a free 30-day trial. With this, users get access to unlimited calling in the US and Canada, HD video conferencing, texting and chat, and mobile and desktop apps.
8×8 can consolidate your staff across a multitude of locations into one 8×8 virtual contact center, giving customers a seamless experience.
The Contact Centre package comes in three types. Standard covers voice only, but includes CRM integration – both native and third party – as well as queued callback and web callback systems. Customer experience analytics come as standard, and a post-call survey helps you and your employees to hone their service.
Historic and real time reports are also available, while an internal chat function for agents and supervisors aids business communication.
The Pro level package includes voice, but also email and chat systems for customers. The IVR solution is also enhanced, and capable of more technical requests than that of the Standard suite.
Ultimate comes with everything above, as well as quality management tools to monitor staff and maximize agent efficiency. You'll also get wallboards that can display up to the minute reports clearly and efficiently to keep on top of call volumes minute by minute, second by second.
8×8's phone service is compatible with any handset. You can purchase a range of handsets – including models by Polycom, Yealink, and Cisco – from 8×8, or use your business's existing hardware. Calls can also be ported to mobile devices as well as desktop PCs, for total flexibility for your staff. Here are a few of the more popular handset choices:
Yealink W52p DECT Phone
This handset is available as a bundle that offers both the cordless handset and the wall-mountable DECT base unit, which supports 4 DECT handsets at a time with coverage of up to 200 feet indoors. You can add repeaters to the base to double that range, however. The handset comes with a 1.8-inch color LCD, and supports HD wideband audio. When fully charged, the battery-operated handset will work for between five and ten hours of talk time, or as much as 100 hours of standby time. The bundle costs $109.99, with additional handsets priced at $60.99 each.
Panasonic KX-TGP600 DECT Phone
This one is also available as a cordless handset and wall-mounted base unit bundle. It supports up to 8 handsets to a base, with non-blocking abilities that allow 8 simultaneous phone calls, making it a great choice for a small or mid-size business. Noise reduction technology is included in the phones. The range is up to 200 feet indoors, with a repeater available too that can double the range. Panasonic's KX-TPA65 wireless desk phone can also be connected to the same base, allowing for a little bit of hardware adaptability. The bundle costs $161.99, with additional handsets priced at $87.99 and desk phones priced at $121.99.
Polycom VVX 301 / 311 IP Phones
These corded, entry-level IP business phones are durable, standardized options for front line staff at small or mid-size businesses. Each one comes with six line key buttons, letting users manage two live calls at a time while keeping four buttons available for speed-dialing common numbers. They use Polycom HD Voice technology to make sure audio comes through as clear as possible. The 301 model costs $136.99 and supports expansion modules, while the 311 model costs $157.99 and has a Gigabit Ethernet bridge to directly connect a laptop or phone.
Polycom VVX 601 IP Phone
We don't throw around phrases like “top-of-the-line” and “flagship” for just any desk phone, but if we did, it would be for the Polycom VVX 601 IP. It has a color touchscreen, 16 line keys, Bluetooth support, video abilities, HD Voice, and a Gigabit Ethernet bridge. It all adds up to a desk option that's easy to operate, easy to hear through, and powerful enough for high-volume, multi-call environments. But it comes at a top-of-the-line price: It'll cost you $337.99, though that price tag also includes an AC adapter.
Cisco 7811 IP Phone
This desktop IP phone comes with a simple and understandable 3.28-inch grayscale interface, wideband audio, and a built-in speaker. It supports an Ethernet connection, making it easy to connect to 8×8's VoIP software. It's great for working in lobbies, and is an inexpensive example of an IP phone at just $88.99 – which includes an AC adapter.
How does 8×8 compare to its closest industry rivals?
8×8 vs Vonage
Vonage has a definite advantage over 8×8 when it comes to flexibility. While 8×8 offers its services on an annual contract basis, Vonage can be paid for monthly, meaning that users are not tied into a lengthy period. While most businesses would likely be happy to agree to a year-long contract, smaller business may appreciate the flexibility afforded by Vonage.
When it comes to integrations, the choice between the two becomes slightly less clear, and it becomes a question of what your business uses the most. For example, while Vonage can integrate MethodCRM, 8×8 can't. However, 8×8 does allow Zendesk and Skype business integration with its entry level packages, while Vonage doesn't allow this on its cheapest package.
Vonage VoIP – click to expand
8×8 vs RingCentral
While both 8×8 and RingCentral offer similar packages, there are some key differences that could convince a business to go with one or the other. For example, when it comes to video meetings, RingCentral is able to accommodate a huge 200 participants, while 8×8 can ‘only' manage 100 (although frankly, that'll be more than enough for most companies).
Then there's the free trials. Chances are that you'll want to give the systems a spin before you commit. While RingCentral only gives you 15 days to try out its services, it does at least let you test drive any of its packages. 8×8 offers a longer 30-day trial period, but only for its Express Plan package.
Companies that make a lot of overseas calls should also note that while these are included in 8×8 pricing, RingCentral has extra charges for such calls.
RingCentral VoIP – click to expand
8×8 vs Ooma
When pitched head to head, the obvious difference between Ooma and 8×8 is integrations – simply put, 8×8 offers a much wider choice, including the key platforms such as Salesforce, HubSpot, Netsuite, and Outlook. Ooma's list of integrations isn't quite as impressive – however, we wouldn't necessarily say this means that you should opt for 8×8.
It may be that your business has little need for these integrations, in which case, going with Ooma instead could well be the smart choice – especially given that its packages are priced lower than 8×8's. 8×8 pricing starts at $25 per user for its basic package, rising to $55. Ooma however makes it simple, with a flat $19.95 package fee, and no contracts.
Ooma VoIP – click to expand
8×8 packages give users access to comprehensive and thorough training tools, including 24/7 online training that can be completed at the employee's own pace, with topics that cover everything a new member of staff would need to know.
This is coupled with virtual, trainer-led courses at convenient dates for your business, in various time zones, which offer blended learning bonus modules for new systems administrators.
There is also an 8×8 certification system, which will contribute to your system administrator knowledge.
Support & Training
- Phone: 1-408-687-4120
- Email: support@8X8.com
- Live chat support
- 24-hour support line
- Online training videos
- Online training manuals
- Virtual live courses
- Certification scheme
Customer Testimonial: McDonald's
8×8 has no shortage of customer testimonials available – a sign that they're making all the right moves for their clients, who in turn can make all the right moves for theirs. One such client is a McDonald's franchisee with 20 restaurants, looking for a fully hosted solution with reasonable monthly costs and reliable systems. After switching from its previous supplier to an 8×8 phone system, the franchisee reported a 35% lower bill, and downtime has been drastically reduced.
A well-established business with a wide range of clients, 8×8 is a safe pair of hands for your business telephone needs. It may not offer in-house solutions, but the virtual systems it can kit out your business with are comprehensive, with a large selection of tools and features.
As explained in this 8×8 review, packages on offer from 8×8 mean that it can scale with you as your business grows, helping you offer your customers a seamless experience – whether you're picking up the phone to 10 people or 10,000.
This review should have left you with a clear idea of whether 8×8 is the right provider for you. For a detailed quote on 8×8's pricing, as well as other telephone system providers, take a few moments to fill in our cost quotes form, and we'll deliver you bespoke quotes with no obligation to buy.
Tech.co is reader-supported. Using Tech.co's comparison form, you can receive quotes from various suppliers, tailored to the needs of your business. If you enter into a contract with a provider, we may receive a payment for the introduction. Equally, if you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Tech.co to provide free advice and reviews. It carries no additional cost to you, and doesn’t affect our editorial independence.