According to our research, Logitech H820e is the best VoIP headset on the market, thanks to its enterprise-grade sound, intuitive on-ear call controls, and its affordable starting price of $125. If you’re looking for something a little more affordable, Jabra Biz 2400 is another stellar option that pairs top-notch sound quality with a wearable lightweight design.
Managing high call volumes can be a headache, especially for small businesses. Fortunately, VoIP headsets have the power to keep your business connected, while dramatically improving the user experience for your team. However, with so many headsets to choose from, whittling down the competition isn’t always easy.
If you’re in the market for a new VoIP headset and don't have the time to whittle down endless options this guide will help you identify and choose the best option for your specific business. Scroll down to see how our top products compare, or fill out our price comparison tool to see much you could save by switching to a new provider today.
Top 10 VoIP Headsets – 2023 Product Reviews
When it comes to choosing the right VoIP headsets for your business you may be surprised by the sheer amount of choices you’re faced with. In such a fast-growing market there are a number of brands looking to establish themselves with leading models of headsets. Below we review the top 10 best VoIP headsets currently available on the market.
- Logitech H820e – Best for calling on the go
- Jabra Biz 2400 – Best for busy offices
- Jabra Engage 75 – Best wireless connectivity
- Microsoft LifeChat LX-6000 – Best value VoIP headset
- Jabra Evolve 65 – Best battery life
- Sennheiser SC 630 – 660 Wired – Best for Skype users
- Plantronics Voyager Focus UC – Best for audio control
- Plantronics CS540 – Most lightweight headset
Click on the brand you're interested in on the navigation above, and you'll jump directly to our review, or keep scrolling down to read them all.
The Logitech H820e DECT Wireless Headset offers enterprise-quality audio and all-day comfort for heavy use in open workspaces, offices or home offices. It features Intuitive on-ear call controls and a mute button with indicator light on the microphone boom. Digital signal processing and wideband audio provide clear lifelike sound quality.
- Compatible with most leading UC platforms
- Skype for Business certified
- Enterprise grade build and sound
- In-call LED indicator light
- Intuitive on-ear call controls
- Range up to 300 feet (100 meters)
- Digital Signal Processing
The Jabra Biz 2400 II is a lightweight wired professional headset. It comes with a noise-reduction system to ensure the caller can hear agents even in bustling environments, making it ideal for teams that have returned to the office. The headset has a powerful EQ filter too that can protect the agent wearing it from sudden sharp noises.
It's available in both mono and stereo: Mono is a good choice for agents who'll need to talk to managers or coworkers in the office while wearing their headset, and stereo will make it easy to hear calls from both ears.
- Intuitive controls
- 360 swivelling boom mic
- HD voice clarity
- Internal noise-reduction system
- Acoustic spike protection EQ filter
- Available in mono and stereo
Jabra Engage 75 is a stand-out example of a mono headset with wireless connectivity that can let agents call from as far away as 490 feet. The audio quality is clear and static-free, and its modern touchscreen interface can interact and connect wirelessly with deskphones, softphones, and smartphones.
- Good audio quality
- Strong long-range connectivity
- Built-in noise-cancelling functionality
- Up to 13 hours of talk time
- Wireless connectivity up to 490 ft
- Certified for Microsoft Skype for Business
As businesses continue to be squeezed by inflated prices, finding budget-friendly hardware has never been more important. Fortunately, the Microsoft LifeChat LX-6000 offers a satisfactory wideband stereo audio experience, fits tightly but comfortably due to its ear pads, and includes a 270-degree adjustable mic boom – all at the rock-bottom starting price of $35.
A built-in call indicator light is also included. While the headset doesn't deliver the absolute best audio, it does come at a price tag a third the size of its competitors, which is what makes it sound out: It represents the perfect combination of a wallet-friendly solution and a quality one.
- Weighs 5 ounces
- Comfortable fit
- Noise cancelling microphone
- Wideband digital audio
- 270-degree flexible microphone boom
- Inline volume controls
The Jabra Evolve 65 excels in every major category that a business looks for in a headset: The microphone is great, the battery life lasts an impressive 14 hours, and the headset itself is easy to set up and operate. In addition, agents will enjoy wearing this headset, thanks to the leather-feel padding around the ears and on the headband. Dual Bluetooth connectivity allows agents to connect to two devices and move more freely (with a range of 100 feet).
- Seamless connection via Bluetooth or USB
- High-definition voice quality
- Includes a charging stand
- Passive and Active Noise Cancellation
- Certified for Skype for Business
Sennheiser SC 630 and 660 wired headsets are certified for Skype for Business in contact centers, offices or Unified Communications (UC) environments. They offer HD voice clarity, durability and all-day comfort. Users can manage calls seamlessly through the call control unit. The SC 630 is a single-sided wired headset while the SC 660 is a dual-sided unit offering stereo sound from dual-sided neodymium speakers.
- Certified for Skype for Business
- Ultra noise-cancelling microphone
- ActiveGard® acoustic shock technology
- HD voice clarity
- Large leatherette ear-pads
- High-quality neodymium speaker for HD audio quality
This wireless stereo over-the-head headset pairs with Bluetooth and USB, and operates with a range of 150 feet. At 5.4 ounces, it's a reasonably lightweight option, and it includes the noise-reducing microphone and real-time Digital Signal Processing that any serious operation needs to ensure audio is deep and rich.
A mute button is built into the headset, letting agents control their audio channel at a moment's notice. The battery should last all day, and the headset can be charged while in use.
- Triple-mic with enhanced DSP
- Connects via Bluetooth and USB
- Fully adjustable, over-the-head wearing style
- Mute button control built into headset
- Range of 150 feet
- Noise-cancelling technology
The Plantronics CS540 claims to be the lightest DECT headset on the market. It features one-touch call management and voice-dedicated DECT technology with wideband audio for high-definition voice quality. An extended boom and noise-cancelling microphone filter out background noise and Digital Signal Processing (DSP) provides more natural sound.
The headset is available in four options – convertible, over-the-ear, over-the-head and behind-the-head.
- Lightest DECT headset on the market
- Available as a convertible headset
- High-definition voice quality
- Wideband audio
- Noise cancelling microphone
- Digital signal processing for natural soun
How to Choose the Best VoIP Headset
The more you know about headsets, the better equipped you'll be to choose the right ones for your company. It comes down to knowing which features you need and which you don't need. Here's our rundown of the key elements to look out for and match against your business needs.
Components of VoIP Headsets
There are 3 main components of a VoIP headset: the earpiece(s), the microphone, and the computer connection.
The earpiece: Just like every headset or headphones you’ve ever worn, your VoIP phone headset has either one or two speakers which convert electronic signals into audible sounds. They are usually covered with soft foam or padding for comfort, but in-ear and on-ear options are also available.
The microphone: Again, this is a device you are probably fairly familiar with. It converts your voice (or other sounds) and converts them into electronic signals. It is the ‘opposite of the earpiece. The microphone may incorporate noise reduction or sound processing features to better capture your voice.
The connection: VoIP headsets connect directly to your computer (softphone) or other VoIP devices (e.g. VoIP phone). There are two main types of connection – wired and wireless. Wireless VoIP headsets often rely on Bluetooth technology, just like many smartphone headsets.
Wired or Wireless Headsets?
Wired headsets would be suitable for call center agents who do not need to move from their desks while on calls; wireless headsets naturally enable a greater range of connected movement, ideal for managers, small business entrepreneurs and those whose work involves being constantly on the move. You'll get slightly better audio from wired headsets, but in most cases the difference is negligible.
Wired headsets might use 2.5mm analog mini-jack connections, but better models will typically have USB or Micro-USB connections.
Wireless headsets can connect over one of two wireless technologies, DECT or Bluetooth. DECT (Digital Enhanced Cordless Telecommunications) is typically considered the most reliable for business users, with a significantly greater wireless range.
Monaural or Binaural Headsets?
Monaural headsets feature a single earpiece that can be fitted for either the right or left ear, enabling the user to switch listening focus easily between their immediate workplace and their calls. Binaural headsets feature earpieces for both ears, and may include Noise Cancelling technology (see below). Most of the models featured in our list are convertible or come in both monaural and binaural versions.
Headband, Over-the-ear or Convertible?
Most headsets will typically have a headband design, but some more expensive models will give you the option of detaching the earpiece from the headband and using it with a small over-the-ear clip instead. (For example, the Plantronics CS540 above.)
Your Business Needs
Of course, the question isn’t simply ’which is the best headset for VoIP use?’ The question is ‘what is the best VoIP headset for me and my business?’ You have to consider how your office uses VoIP, and how reliant you are on phone calls in the first place.
If you are equipping a call center, you’ll need top of the line background noise cancellation technology. You’ll also want to avoid wireless devices to minimize signal interference, and the confusion of placing all the headsets on the correct workstations to charge at the end of the day.
If you’re equipping a small office or suite of individual offices, then the convenience and flexibility of wireless VoIP headsets may be the deciding factor.
Budget is almost always an issue as well. If you need 500 units, then shaving a pound or two off the price of each headset becomes important. If you only need a handful of VoIP headsets, though, adding a few pounds each for a bit of luxury might improve your experience.
Key features – What Your VoIP Headset Should Include
VoIP headsets have a few key features which should really be considered the ‘bare minimum’ for a quality headset. For most users, these are:
- Noise cancellation technology
- A snug but comfortable fit
- Variable volume control
- A reliable Bluetooth™ connection – if you have opted for a wireless VoIP headset
So now you know just about everything you need to choose the best VoIP headset for yourself and your office environment. Of course, if you would like to discuss your options with a VoIP expert, we would be happy to help.
With this selection, we’re confident that you’ll find exactly the right headset model for your particular requirements – whether you’re a solo entrepreneur, a small business or are running a call center with dozens of agents.
How Do We Review VoIP Headsets?
In order to find the best VoIP headsets, we've researched the key models on the market, and compared features, as well as carefully studied user reviews to pick the models that will elevate your next call. We also account for factors like affordability and ease of use, to ensure every headset we list on this page is accessible and strong across the board.
We use a specialized research process for every product and service we review at Tech.co though, so read our research breakdown to learn more about how we make our verdicts across our site.
How to Buy Headsets
The Jabra Biz 2400 is also a solid lightweight option, whereas the Microsoft LifeChat LX-600 headset is the best budget headset for businesses looking to reduce overheads. Microsoft's LifeChat LX-600 does lack some basic capabilities like Skype certification and enterprise-grade sound that you'd find in the Logitech H82oe, making it less suitable for businesses with advanced headset needs.
If it's quick pricing estimates you're after you can also sift through the top providers with our easy VoIP quotes form to find the best deal possible.
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