Choosing the right phone systems provider for your business is one of the most important decisions you can make. Two of the best in the industry are undoubtedly Vonage and Ooma, and while they’re both excellent at what they do, we think its Ooma that has the edge.
Ooma offers its customers more flexibility as well as typically better pricing. This is especially true if you opt for the premier package, which includes some key features that are omitted from the basic package.
Read on to see just what you get with each provider, and to find out which will suit your business best.
Before diving into the individual factors first we thought it would be beneficial to give a quick ‘head to head’ overview between the two suppliers.
Comparing such high profile brands is always tough, purely because the level of service offered is already of such a high standard. This is particularly the case when it comes to Ooma and Vonage but the following review table offers a quick look at the differences and similarities between the two providers.
Monthly Contract Needed
Installation Costs Included
International Call Rates
Charged as extra, calls to US, Canada, Puerto Rico and Mexico included
Charged as extra, calls to US and Canada included.
Monthly plan costs
$19.95 for Mobile package, up to $39.99 for advanced
Minimum contract length
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At the entry-level end it its Mobile package, which is aimed at smaller businesses, and offers a suite of an impressive 40+ features, including call logs, virtual receptionist and an admin portal. It’s ideally suited to those looking to communicate through mobile devices and desktop, making it a good solution for teams that work remotely, and those that don’t require desk phones.
Next up is the Premium plan, which offers the above, plus video conferencing, chat and file sharing, for up to 100 people, including CRM intergrations with key software like Salesforce, Gsuite, ZenDesk and more.
The Advanced Vonage Business package is aimed at medium sized businesses, and comes with all the function of the previous two tiers, as well as some new ones to help growing companies manage their customers and employees even more smoothly.
The additional features include call recording- 15 hours a month- and the ability to forward calls to multiple extensions and have them ring simultaneously, so you’ll never miss a client.
Unlike Vonage, Ooma doesn’t offer multiple tiers of pricing, but instead keeps things more simple with a one-size-fits-all plan that works out at $19.95 per employee, regardless of how many employees you have. It’s a great fit for small and medium-sized businesses, but it won’t suit larger corporations, who should opt instead for the Enterprise option.
Among the features offered by Ooma are a multi-level virtual receptionist that can automatically route calls, free number transfer, virtual extensions and a dedicated smart phone app.
Ooma realizes that its simplified approach won’t suit every business, which is why larger companies are directed towards its Enterprise solution, which is more bespoke and aimed at creating a bundle that best suits your business, which is priced accordingly. Features include a call center platform, video conferencing and messaging service.
Ooma keeps things a lot simpler than Vonage with its one pricing structure, although we haven’t given pricing for its Enterprise package here as that is calculated on a company by company basis and depends on the needs of the corporation.
Smaller businesses though will be weighing up either the Ooma Small Business package or the Vonage Mobile package. On the surface, Ooma wins, with a 5 cent difference, but we think that the real value goes beyond this.
As Ooma has one plan for small to medium businesses, it offers more for you money without separating some features out into higher tiers as Vonage has done. As an example, Ooma includes a multi-level auto attendant in its package. but with Vonage, you have to be on the Premium package, at $29.99, to get it.
Not only that, but if you want to try before you buy, Ooma offers a 30 day free trial. Vonage only gives you 14 days.
Best for Business Features
Call forwarding during outage
Unlimited calls in US, Canada, Mexico and Puerto Rico.
Unlimited calls in US & Canada
When it comes to features, it’s Vonage that takes the crown. The tiered offerings mean that the company is able to offer more advanced features, such as CRM integration, for those customers that are willing to pay a little extra.
While Ooma still offers a great suite of features in its own right, with a list of of 35 separate features included, it can’t compete with Vonage on offerings like video conferencing and online meetings. However if you’re considering Vonage, it’s worth noting that some of these, such as call recording, do incur an extra cost.
Best for Customer Services
Live chat 24/7
Phone support (5am to 6pm)
Technical issues ticket system
Online training documents
Both Ooma and Vonage offer plenty of support when it comes to setting up your system and providing on the spot help should you need it, with a variety of ways to get in touch including email, telephone or live chat.
However, how you contact the company could have an impact on the type of service you receive. Some customers in online reviews have complained about the quality of the responses in the online chat, so picking up the phone may be your best option.
While both offer phone support, the hours vary. Ooma offers phone support from 5am to 6pm, while Vonage are later risers, but also available later on, from 9am to 12am, which may gel better with your business opening hours
Best for International Calling
Calls to United States, Canada, Mexico and Puerto Rico included in monthly cost
Calls to United States & Canada included in monthly cost
Off the bat, there’s a difference between what’s include with both Ooma and Vonage. While calls to domestic numbers in the US and Canada are included in the standard fee, Ooma goes one further and includes both Puerto Rico and Mexico in its monthly $19.95 fee, so if you do a lot of business with these countries, that could sway you.
However, if most of your business is further overseas, Vonage will probably offer the cheapest option. As an example, calls to the UK cost an additional $0.02 per minute, compared to $0.028 for Ooma. Similarly, with Vonage, calls to India are also $0.02, and with Ooma, $0.029.
A fraction of a cent may not seem like a big difference, but if your company is making hundreds or thousands of calls a month, it will soon add up.
Verdict: Ooma Vs Vonage
The fight between Ooma and Vonage is one of inches. On the surface there’s little between their two offerings, but the small difference that are there will make a world of difference to the way you run your business.
Overall, we think that Ooma is the best choice of the two, especially if you’re a small business that mainly deals with domestic orders, thanks to its no-nonsense flat fee, an impressive feature list and the addition of Mexico and Puerto Rico to its included call rates.
Vonage is a very close second though, and worth consideration if you want more advanced features, such as video conferencing.
Overall Winner: Ooma
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Jack is the Content Manager for Tech.co. He has been writing about a broad variety of technology subjects for over a decade, both in print and online, including laptops and tablets, gaming, and tech scams. As well as years of experience reviewing the latest tech devices, Jack has also conducted investigative research into a number of tech-related issues, including privacy and fraud.