Ooma vs Vonage – Price and Features Comparison 2022

Ooma is better than Vonage, although they're both excellent phone systems. This is because Ooma offers its customers more flexibility as a phone system, while Vonage caters more to larger businesses with its robust feature set. Plus, Ooma typically offers better pricing options, which is helpful when you're a small business with a smaller budget.

Choosing the right communications provider for your business is one of the most important decisions you can make — one with the right features and ease of use will streamline any workday, saving valuable time and money.

Read on to see exactly what you get with each of these two best-in-the-industry providers, and to find out which will suit your business best. Or, cut to the chase and get a VoIP price quote now to make sure you get the best deal for your business.

Ooma vs Vonage: VoIP Comparison

Comparing such high profile brands is always tough, purely because the level of service offered is already of such a high standard. This is particularly the case when it comes to Ooma and Vonage, but they do differ in some major ways. Ooma is better for small businesses in need of flexibility, particularly when it comes to pricing, whereas Vonage is better for larger businesses that require more features.

Before diving into the individual factors, first we thought it would be beneficial to give a quick comparison overview between the two suppliers. Check out the table below to compare features and pricing options:

Best for Value

Ooma

• Small business package: $19.95

Vonage

• Mobile package: $19.99
• Premium: $29.99
• Advanced $39.99

Ooma keeps things a lot simpler than Vonage with its one pricing structure, although we haven't given pricing for its Enterprise package here as that is calculated on a company by company basis and depends on the needs of the corporation.

Smaller businesses though will be weighing up either the Ooma Small Business package or the Vonage Mobile package. On the surface, Ooma wins, with a 5 cent difference, but we think that the real value goes beyond this.

The big difference between the the two providers is the pricing plans. As Ooma has one plan for small to medium businesses at $19.99 per user, it offers more for your money without separating some features out into higher tiers as Vonage has done. As an example, Ooma includes a multi-level auto attendant in its package. but with Vonage, you have to be on the Premium package, at $29.99, to get it.

Not only that, but if you want to try before you buy, Ooma offers a 30 day free trial. Vonage only gives you 14 days.

Winner: Ooma

Best for Business Features

Ooma

Package includes:

• Call forwarding during outage
• Mobile app
• Virtual receptionist
• Extension dialing
• Unlimited calls in US, Canada, Mexico and Puerto Rico

Vonage

Packages include:

• Team messaging
• Mobile app
• Unlimited calls in US & Canada
• Admin portal
• Virtual receptionist
• Call logs

When it comes to features, it's Vonage that takes the crown. The tiered offerings mean that the company is able to offer more advanced features, such as CRM integration, for those customers that are willing to pay a little extra.

While Ooma still offers a great suite of features in its own right, with a list of 35 separate features included, it can't compete with Vonage on offerings like video conferencing and online meetings. However if you're considering Vonage, it's worth noting that some of these, such as call recording, do incur an extra cost.

Integrations

Both Vonage and Ooma offer a wide range of third-party integrations that can make your phone system even more useful in your business. However, Vonage takes the cake on this too, as their offerings are substantially more numerous.

Vonage integrates with Salesforce, Microsoft Dynamics, Microsoft Teams, G-Suite, Office 365, Zoho CRM, Slack, HubSpot, Zapier, Zendesk, Oracle Netsuite, SugarCRM, Bullhorn, ConnectWise, JobDiva, Protoscore, and Clio.

Ooma, on the other hand, only integrates with Salesforce, Microsoft Dynamics, Zendesk, Microsoft 365, G-Suite, and ServiceNow.

Winner: Vonage

Best for Customer Service & Tech Support

Ooma

• Live chat 24/7
• Set-up Assistant
• Phone support (5am PT to 5pm PT)
• Online tools
• Forums

Vonage

• 24/7 support
• Technical issues ticket system
• Online training documents
• Training videos

Both Ooma and Vonage offer plenty of support when it comes to setting up your system and providing on the spot help should you need it, with a variety of ways to get in touch including email, telephone or live chat.

However, how you contact the company could have an impact on the type of service you receive. Some customers in online reviews have complained about the quality of the responses in the online chat, so picking up the phone may be your best option.

While both offer phone support, the hours vary. Ooma offers phone support from 5am to 5pm PT, while Vonage offers phone support 24/7, so Vonage takes the cake on that one.

Winner: Vonage

Best for International Calling

Ooma

• Calls to United States
• Canada
• Mexico
• Puerto Rico included in monthly cost

Vonage

• Calls to United States
• Canada included in monthly cost

Off the bat, there's a difference between what's include with both Ooma and Vonage. While calls to domestic numbers in the US and Canada are included in the standard fee, Ooma goes one further and includes both Puerto Rico and Mexico in its monthly $19.95 fee, so if you do a lot of business with these countries, that could sway you.

However, if most of your business is further afield, Vonage will probably offer the cheapest option for overseas calls. As an example, calls to the UK cost an additional $0.02 per minute, compared to $0.028 for Ooma. Similarly, with Vonage, calls to India are also $0.02, and with Ooma, $0.029.

A fraction of a cent may not seem like a big difference, but if your company is making hundreds or thousands of calls a month, it will soon add up.

Winner: Vonage

 Ooma

• PureVoice Technology
• Advanced voice compression
• Call prioritization
• Adaptive redundancy

Vonage

• HD Voice

While Vonage offers HD Voice, which is considered the industry standard for call quality, Ooma still comes out on top due to a wide range of additionally features that makes sure you never drop a call or have to endure a poor connection.

Ooma does this by employing what they call PureVoice Technology, which consists of offerings for improved call quality. Its advanced voice compression reduces bandwidth consumption so you don't overload your connection. With call prioritization tech, you can maximize bandwidth to preserve call quality. Finally, with adaptive redundancy built in, the system will recognize garbled and stuttered voice quality to keep you connect and clear throughout the call.

Winner: Ooma

Ooma 

• Seamless call transfers
• WiFi and data functionality
• Available for iOS and Android

Vonage

• Video meetings
• App integration store
• Available for iOS and Android

In addition to the business telecommunications software you'll have access to on your computer, both Vonage and Ooma offer comprehensive mobile apps on iOS and Android, so you can have complete, on-the-go control over your communications.

Truthfully, the apps are pretty similar, both offering chat functionality and seamless call transfers between personal and business lines, as well as between coworkers dedicated office numbers. Vonage just barely gets the edge though, as it features video chat functions for individuals and groups. Plus, it has a built-in app store for third-party integrations in the app, allow for some impressive productivity options directly from your mobile device.

Winner: Vonage