Ooma vs Vonage – Feature, Price & Integrations Comparison 2024

Our research shows that Vonage is better than Ooma for most businesses, as it offers more features, more integrations, better security, and is the more scalable software – all of which make it better value for money. In fact, the only major category in which Ooma came out on top when we recently tested a range of cheap VoIP providers was customer support, as it provides 24/7 live chat and phone support with high customer appreciation.

Read on to see exactly what you get with each of these two best-in-the-industry providers, and to find out whether Ooma or Vonage will suit your business best.

Ooma vs Vonage: VoIP Comparison

Vonage is a better VoIP provider than Ooma, due to its stronger value offering, enhanced in-house communication and training features, and broader selection of integrations. That said, we went into much more detail when we compared these two major VoIP players. When we tested them, we found both offer a high level of service. Beyond that, they differ in significant ways.

Ooma is great for customer experience, providing excellent support and getting high marks in our customer score category, whereas Vonage has better training and onboarding features, which makes it a good choice for retail and customer service teams. In this guide, we cover the following criteria to compare Vonage and Ooma:

• Business Features
• Customer Support
• Security
• Integrations
• International Calling Rates

Before diving into the individual factors, we thought it would be beneficial to give a quick overview of the comparison between the two suppliers. Check out the table below to compare top-level features and pricing:

In this guide:

• Ooma vs Vonage: Pricing and Value
• Ooma vs Vonage: Pros and Cons
• Alternatives to Ooma and Vonage
• How We Test VoIP Providers
• Verdict: Which VoIP Provider Is Best?

Ooma vs Vonage: Pricing and Value

Overall, we think Vonage is a better deal for businesses when it comes to price, although it does depend on your unique needs. Vonage offers a better range of features than Ooma for the amount you pay, so unless you have limited needs, you’ll get more for your money by choosing Vonage. In our latest testing, we awarded Vonage a 3.8/5 for pricing, versus Ooma’s 3.5/5 score.

When it comes to cost per user, Vonage offers cheaper plan prices per user, the more users you have, while Ooma charges a flat rate per user on its basic tier, regardless of how many employees you have. This means Vonage becomes better value if you have more staff using it. When it comes to free trials, Ooma is a little more generous, with a 30-day free trial period vs Vonage’s 14-day free trial.

Ooma pricing

Ooma offers two pricing plans, Office and Enterprise. The Office plan is a bit more basic, offering just VoIP features that can help you keep your team in touch. The Enterprise plan offers more management and collaboration tools, but costs a bit extra in the long run.

The most affordable Ooma Office plan starts at $19.95 per user per month. There are no annual contracts, and you can cancel at any time without penalty. Its flexibility and price range makes it best suited to smaller businesses over larger ones, and the features and integrations offered reflect the lower expectations smaller businesses might have.

The Ooma Enterprise plans are aimed at larger businesses that are perhaps interested in a full-on call center, with prices ranging from $19.99 per user per month, $27.99 per user per month, and $49.99 per user per month.

Read our full Ooma vs MagicJack comparison to see how the provider’s value compares to another industry titan.

Vonage pricing

Vonage for Business comes in three different pricing plans: Mobile, Premium, and Advanced. The Mobile plan will cost you $19.99 per month per line, the Premium plan costs $29.99 per month per line, and the Advanced plan costs $39.99 per month per line.

Even better, as of April 2024, Vonage is offering a 30% discount on all plans if you opt for an annual contract instead of monthly subscription. This means that you can get the Mobile plan for only $13.99 per month, the Premium plan for only $20.99 per month, and the Advanced plan for only $27.99 per month.

Ooma vs Vonage: Pros and Cons

If you’ve been looking into a VoIP system for your business, you’ve likely come across Vonage, as it’s one of the more recognizable names in the industry and for good reason. The provider scores respectably across most categories in our research, landing it in the top three of providers on the market, compared to Ooma’s 5th place ranking. Here’s how they compare.

Ooma Pros and Cons

Vonage Pros and Cons

Ooma vs Vonage: Business Features

When it comes to features, it’s Vonage that takes the crown. The tiered offerings mean that the company can provide more advanced features, such as CRM integration, for those customers willing to pay a little extra.

In our research, we found that Ooma is a middle-of-the-pack phone system. It provides a good catalog of features, pricing isn’t bad by any means, and it offers a 30-day free trial, too. However, Ooma doesn’t have enough external connections to be considered one of our top options.

Customers still seem to enjoy using Ooma. It received impressive marks in our customer score category, which weighs ease of use and app reviews.

Perhaps most impressive about Vonage is the size of its feature catalog and the amount of scalability you’ll find with the system, offering notably more than the majority of providers we researched.

While Ooma still offers a great suite of features in its own right, it can’t compete with Vonage on offerings like video conferencing and online meetings. However, if you’re considering Vonage, it’s worth noting that some of these, such as call recording, do incur an extra cost.

Winner: Vonage

The Vonage business feature offering is robust and expansive. Source: Vonage

Ooma vs Vonage: Customer Support

Both Ooma and Vonage offer plenty of support when it comes to setting up your system and providing on-the-spot help should you need it, with a variety of ways to get in touch including email, telephone or live chat.

However, when comparing the availability and number of channels between Ooma and Vonage, a winner is clear. Ooma is better than Vonage when it comes to customer support. Ooma really does shine here, offering 24/7 live chat and phone support to users across its plans. In contrast, Vonage lists “phone and chat support” as well as “24/7 chatbot assistance for questions,” but does not offer 24/7 phone support for all plans. Users can pay for the “Vonage Support PLUS” add-on, which offers fast call and chat support seven days a week, but this costs an extra $9.99 a month and is from 7 am to 9 pm CST, not 24/7.

Additionally, our customer score research — which weighed app reviews across sites like G2, Capterra, Trustpilot, and TrustRadius — found that Ooma also comes out on top against Vonage. This shows that while our research shows that Vonage is better than Ooma, customers aren’t necessarily inclined to agree.

Winner: Ooma

The Ooma interface is simple and easy, albeit a bit outdated. Source: Tech.co Testing

Ooma vs Vonage: Security

Vonage definitely has more robust security offerings, with Ooma scoring the lowest possible score in the category. However, neither Ooma nor Vonage is particularly great when it comes to VoIP security.

Vonage offers plenty of compliance certifications, including HIPAA, whereas Ooma doesn’t list any. Additionally, Vonage offers TLS/SRTP encryption for its phone system and user permissions across its plans for US, UK, and Australian users. Ooma provides the same level of encryption, but no such luck when it comes to user permissions, password rules, or multi-factor authentication.

Since neither VoIP provider offers particularly robust security features, we’d recommend Google Voice for businesses who are looking for advanced safeguards like stringent password rules and multi-factor authentication.

However, Zoom Phone has greatly improved its security practices since the pandemic, and confirmed several improvements to Tech.co via email earlier this year, such as enforceable password rules.

Winner: Vonage

Ooma vs Vonage: Integrations

Rarely are businesses interested in a standalone VoIP solution that can’t connect with any of their other business software. The best option will allow you to connect a wide range of business software, like CRM and team messaging tools, so you can have an all-in-one hub to manage your business communication.

Luckily, both Ooma and Vonage offer a wide range of integrations, although Vonage has the edge, offering 20+ free and paid integrations compared to the 13 offered by Ooma. Here’s a quick look at most of the integrations offered by each of the two VoIP providers:

Vonage integrations:

• Aptivo
• Authvia
• Bullhorn
• Clio
• Connectwise
• Coronet
• G Suite
• HubSpot
• JobDiva
• Microsoft Dynamics
• Microsoft 365
• NetSuite
• Prodoscore
• Salesforce
• Slack
• Surfly
• Unytalk
• Visuwell
• Zapier
• Zendesk
• Zoho

Ooma integrations:

• AgencyZoom
• Clio
• Freshdesk
• Google Chrome
• HubSpot
• Jobber
• Microsoft Dynamics 365
• Nexhealth
• QuickBooks Online
• Salesforce
• Square
• Zendesk
• Zoho

When it comes to integrations, less is not more. In fact, more is more, which is why Vonage is the clear winner, offering more integrations to connect with the VoIP solution.

Winner: Vonage

The Vonage app center provides plenty of third-party app integrations. Source: Vonage

Ooma vs Vonage for International Calling

Both Ooma and Vonage include calls to domestic numbers in the US and Canada in their standard fee, as well as Puerto Rico and Mexico at no added cost. If you do most of your business with these nations, there will be no difference between Ooma and Vonage’s international call rates.

However, if most of your business is further afield, Vonage will probably be the cheaper option as an international phone call app. For example, calls to India are included with Vonage, whereas they will cost you with Ooma.

If you’re interested in comparing international calling rates for a particular country between Ooma and Vonage, it’s important to remember that each country has its own quirks for certain numbers that might cost more or less. Vonage does have an impressive global unified communications solution, too, if you’re an international workforce to be reckoned with.

Winner: Vonage

Alternatives to Ooma and Vonage

Vonage and Ooma are two solid VoIP providers, but they obviously aren’t the only ones out there. In fact, the VoIP industry is filled with great options, and few of them are one-size-fits-all – so another provider might actually be a better fit.

RingCentral is the best overall option and performed very well on our tests, with excellent video conferencing tools and even some nice task management extras for organizing workflows and projects. We also concluded that 8×8 will be the best option for small businesses that need a flexible VoIP solution with the ability to grow with teams using it.

 How We Test VoIP Providers