Ooma vs Vonage: which is better? Choosing the right phone systems provider for your business is one of the most important decisions you can make. Two of the best in the industry are undoubtedly Vonage and Ooma, and while they're both excellent at what they do, we think its Ooma that has the edge.
For one, Ooma offers its customers more flexibility as a phone system, while Vonage caters more to larger businesses with its robust feature set. Plus, Ooma typically offers better pricing options, which is helpful when you're a small business with a smaller budget.
Read on to see exactly what you get with each provider, and to find out which will suit your business best. Or, cut to the chase and get a VoIP price quote now to make sure you get the best deal for your business.
- VoIP Comparison - We pitch Ooma and Vonage against each other
- Vonage for Business- The Pros and Cons of Vonage
- Ooma for Business - The Pros and Cons of Ooma
- Best for Value - Why Ooma provides the best value
- Best for Business Features - Why Vonage has the best feature set
- Best for Customer Services - Why Vonage has the best customer service experience
- Best for International Calling - Why Vonage is the best for overseas calls
- Best for Call Quality - Why Ooma has the best call quality
- Best for Mobile App - Why Ooma has the better mobile app
- Verdict - Ooma Wins, we tell you why
Ooma vs Vonage: VoIP Comparison
Comparing such high profile brands is always tough, purely because the level of service offered is already of such a high standard. This is particularly the case when it comes to Ooma and Vonage, but they do differ in some major ways. Ooma is better for small businesses in need of flexibility, particularly when it comes to pricing, whereas Vonage is better for larger businesses that require more features.
Before diving into the individual factors, first we thought it would be beneficial to give a quick comparison overview between the two suppliers. Check out the table below to compare features and pricing options:
| Monthly Plan Price | Minimum Contract Length | International Call Rates | Monthly Contract Needed | Installation Cost Included | Call Transfer | Virtual Number | Caller ID | ||
|---|---|---|---|---|---|---|---|---|---|
Ooma | Vonage | ||||||||
 |  | ||||||||
$19.95 | $19.95 – $39.95 | ||||||||
None | One year | ||||||||
Charged as extra | Charged as extra | ||||||||
Ooma for Business
Compared to Vonage, Ooma offers a decidedly more simplified phone system, providing helpful albeit limited features like a multi-level virtual receptionist that can automatically route calls, free number transfer, virtual extensions, and a dedicated smart phone app. While more simplified, Ooma still offers the necessities, like call recording, ring groups, unlimited phone lines, and unlimited calling in the US, Canada, Mexico, and Puerto Rico.
Ooma realizes that its simplified approach won't suit every business, which is why larger companies are directed towards its Enterprise solution, which is more bespoke and aimed at creating a bundle that best suits your business, which is priced accordingly. Features include a call center platform, video conferencing, messaging service, and other large business-facing features.
Ooma for Business Pricing
Unlike Vonage, Ooma doesn't offer multiple tiers of pricing, but instead keeps things more simple with a one-size-fits-all plan that works out at $19.95 per employee, regardless of how many employees you have. There are no annual contracts, and you can cancel at anytime without penalty.
It's a great fit for small and medium-sized businesses, but it won't suit larger corporations, who should opt instead for the Enterprise option.
Highlights:
- Unlimited calling in US, CA, MX, PR
- 35+ features included at no extra cost
- Easy DIY installation
- 24/7 support
Key features:
- Free number transfer
- Multi-level virtual receptionist
- Free smartphone app with SMS/MMS messaging incorporated
- Starts from $19.95 per user, per month
- Cheapest plan is feature-rich
Vonage for Business
Vonage offers its customers a wide range of services depending on the size of their company and the budget.
At the entry-level end is its Mobile package, which is aimed at smaller businesses, and offers a suite of more than 40 impressive features including call logs, a virtual receptionist, and an admin portal. It’s ideally suited to those looking to communicate through mobile devices and desktop, making it a good solution for teams that work remotely, and those that don’t require desk phones.
Next up is the Premium plan, which offers all of the above, plus video conferencing, chat and file sharing, for up to 100 people, including CRM integrations with key software such as Salesforce, G-Suite, ZenDesk, and more.
The Advanced Vonage Business package is aimed at medium-sized businesses and comes with all the function of the previous two tiers, as well as some new ones to help growing companies manage their customers and employees even more smoothly.
The additional features include call recording- 15 hours a month- and the ability to forward calls to multiple extensions and have them ring simultaneously, so you’ll never miss a client.
Vonage for Business Pricing
As we mentioned, Vonage for Business comes in three different pricing plans: Mobile, Premium, and Advanced. The Mobile plan will cost you $19.99 per month per line, the Premium plan costs $29.99 per month per line, and the Advanced plan costs $39.99 per month per line.
Highlights
- 2.4 million worldwide customers
- Unlimited calls in the U.S. and Canada
Key Features
- Customizable conference groups
- Voicemail transcription
- Call recording
- Pricing starts from $19.99 per user, per month
- Per user price decreases based on the number of users on the plan
Best for Value
Ooma
- Small business package: $19.95
Vonage
- Mobile package: $19.99
- Premium: $29.99
- Advanced $39.99
Ooma keeps things a lot simpler than Vonage with its one pricing structure, although we haven't given pricing for its Enterprise package here as that is calculated on a company by company basis and depends on the needs of the corporation.
Smaller businesses though will be weighing up either the Ooma Small Business package or the Vonage Mobile package. On the surface, Ooma wins, with a 5 cent difference, but we think that the real value goes beyond this.
The big difference between the the two providers is the pricing plans. As Ooma has one plan for small to medium businesses at $19.99 per user, it offers more for your money without separating some features out into higher tiers as Vonage has done. As an example, Ooma includes a multi-level auto attendant in its package. but with Vonage, you have to be on the Premium package, at $29.99, to get it.
Not only that, but if you want to try before you buy, Ooma offers a 30 day free trial. Vonage only gives you 14 days.
Winner: Ooma
Best for Business Features
Ooma
Package includes:
- Call forwarding during outage
- Mobile app
- Virtual receptionist
- Extension dialing
- Unlimited calls in US, Canada, Mexico and Puerto Rico
Vonage
Packages include:
- Team messaging
- Mobile app
- Unlimited calls in US & Canada
- Admin portal
- Virtual receptionist
- Call logs
When it comes to features, it's Vonage that takes the crown. The tiered offerings mean that the company is able to offer more advanced features, such as CRM integration, for those customers that are willing to pay a little extra.
While Ooma still offers a great suite of features in its own right, with a list of 35 separate features included, it can't compete with Vonage on offerings like video conferencing and online meetings. However if you're considering Vonage, it's worth noting that some of these, such as call recording, do incur an extra cost.
Integrations
Both Vonage and Ooma offer a wide range of third-party integrations that can make your phone system even more useful in your business. However, Vonage takes the cake on this too, as their offerings are substantially more numerous.
Vonage integrates with Salesforce, Microsoft Dynamics, Microsoft Teams, G-Suite, Office 365, Zoho CRM, Slack, HubSpot, Zapier, Zendesk, Oracle Netsuite, SugarCRM, Bullhorn, ConnectWise, JobDiva, Protoscore, and Clio.
Ooma, on the other hand, only integrates with Salesforce, Microsoft Dynamics, Zendesk, Microsoft 365, G-Suite, and ServiceNow.
Winner: Vonage
Best for Customer Service & Tech Support
Ooma
- Live chat 24/7
- Set-up Assistant
- Phone support (5am PT to 5pm PT)
- Online tools
- Forums
Vonage
- 24/7 support
- Technical issues ticket system
- Online training documents
- Training videos
Both Ooma and Vonage offer plenty of support when it comes to setting up your system and providing on the spot help should you need it, with a variety of ways to get in touch including email, telephone or live chat.
However, how you contact the company could have an impact on the type of service you receive. Some customers in online reviews have complained about the quality of the responses in the online chat, so picking up the phone may be your best option.
While both offer phone support, the hours vary. Ooma offers phone support from 5am to 5pm PT, while Vonage offers phone support 24/7, so Vonage takes the cake on that one.
Winner: Vonage
Best for International Calling
Ooma
- Calls to United States
- Canada
- Mexico
- Puerto Rico included in monthly cost
Vonage
- Calls to United States
- Canada included in monthly cost
Off the bat, there's a difference between what's include with both Ooma and Vonage. While calls to domestic numbers in the US and Canada are included in the standard fee, Ooma goes one further and includes both Puerto Rico and Mexico in its monthly $19.95 fee, so if you do a lot of business with these countries, that could sway you.
However, if most of your business is further afield, Vonage will probably offer the cheapest option for overseas calls. As an example, calls to the UK cost an additional $0.02 per minute, compared to $0.028 for Ooma. Similarly, with Vonage, calls to India are also $0.02, and with Ooma, $0.029.
A fraction of a cent may not seem like a big difference, but if your company is making hundreds or thousands of calls a month, it will soon add up.
Winner: Vonage
Best for Call Quality
Ooma
- PureVoice Technology
- Advanced voice compression
- Call prioritization
- Adaptive redundancy
Vonage
- HD Voice
While Vonage offers HD Voice, which is considered the industry standard for call quality, Ooma still comes out on top due to a wide range of additionally features that makes sure you never drop a call or have to endure a poor connection.
Ooma does this by employing what they call PureVoice Technology, which consists of offerings for improved call quality. Its advanced voice compression reduces bandwidth consumption so you don't overload your connection. With call prioritization tech, you can maximize bandwidth to preserve call quality. Finally, with adaptive redundancy built in, the system will recognize garbled and stuttered voice quality to keep you connect and clear throughout the call.
Winner: Ooma
Best for Mobile App
Ooma
- Seamless call transfers
- WiFi and data functionality
- Available for iOS and Android
Vonage
- Video meetings
- App integration store
- Available for iOS and Android
In addition to the business telecommunications software you'll have access to on your computer, both Vonage and Ooma offer comprehensive mobile apps on iOS and Android, so you can have complete, on-the-go control over your communications.
Truthfully, the apps are pretty similar, both offering chat functionality and seamless call transfers between personal and business lines, as well as between coworkers dedicated office numbers. Vonage just barely gets the edge though, as it features video chat functions for individuals and groups. Plus, it has a built-in app store for third-party integrations in the app, allow for some impressive productivity options directly from your mobile device.
Winner: Vonage
Verdict: Ooma Vs Vonage
The fight between Ooma and Vonage is one of inches. On the surface there's little between their two offerings, but the small difference that are there will make a world of difference to the way you run your business.
Overall, we think that Ooma is the best choice of the two, especially if you're a small business that mainly deals with domestic orders, thanks to its no-nonsense flat fee, an impressive feature list and the addition of Mexico and Puerto Rico to its included call rates. It's better value for most companies.
Vonage is a very close second though, and worth consideration if you're a bigger business, want more advanced features, or make mostly international calls.
Ready to hear more? Use our comparison tool to get bespoke quotes for your business, today.
Overall Winner: Ooma
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