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Best VoIP Headsets for Business

June 10, 2019

11:15 am

In a fast paced office, managing your communications process effectively is huge part of the every day working environment. If you frequently take a high volume of calls one of the main ways to improve efficiency is via VoIP headsets. With a phone headset you can improve both internal and external business communications:

Remain fully connected. Be ready to speak at a moment's notice, without needing to continuously pick up and put down the phone throughout the day. Move freely around your office or other work environment without the hassle of wired connections.

Prevent muscle soreness. As well as avoiding the tiring discomfort of juggling a desk phone handset, a VoIP headset allows you keep your natural posture while making a call , preventing any negative impacts from holding a traditional handset in an awkward pose for some time.

Free up your hands. Continue to work on other tasks while you take calls. This can be a great benefit if taking queries or answering questions and also allows you to multitask and improve productivity.

Improve the clarity and audio quality of your calls. Even in loud work environments,  an optimally-positioned headset microphone and Noise Cancelling technology means you can continue with your everyday tasks with no hassle.


This guide will help you identify and choose the best VoIP headsets for your specific business. To find the best VoIP deals and see how much you could save by switching to a new provider today, take a minute to fill out our price comparison tool.


Top 10 VoIP Headsets – 2019 Product Reviews

When it comes to choosing the right VoIP Headsets for your business you may be surprised by the sheer amount of choice you’re faced with. In such a fast growing market there are a number of brands looking to establish themselves with leading models of headsets. Below we review the top 10 best VoIP headsets currently available on the market.

Click on the brand you're interested in on the navigation above, and you'll jump directly to our review, or keep scrolling down to read them all.

Compared VoIP providers today, and find the best fit for your business

Plantronics Blackwire 720 VoIP Headset

1. Plantronics Blackwire 700 series

Editor Rating: 5 stars Price: $103 – $150

The Plantronics Blackwire 700 series includes two UC headsets – 710 and 720 – that offer high-quality audio and Bluetooth connectivity to mobile devices. The products feature smart sensor technology that automatically answers a call when users put on the headset. A noise-cancelling microphone and wideband hi-fi stereo sound ensure high quality audio suitable for conference calls or call center applications. A dynamic EQ feature optimizes users’ voice quality when on calls.

Highlights

  • Smart sensor technology
  • Hi-fi stereo sound
  • Dual connectivity

Key Features

  • Bluetooth connectivity to mobile devices
  • Wearing style options
  • Noise cancelling microphone
  • Dynamic EQ to optimize voice quality
Jabra UC Voice 750 VoIP Headset

2. Jabra UC Voice 750

Editor Rating: 5 stars Price: $65 – $89

Jabra UC Voice 750 is a corded Unified Communications headset series designed for heavy UC voice users. Lightweight design enables employees to wear it all day in comfort. Hi-fi stereo audio and a noise-cancelling microphone ensure good call quality. Integral call control buttons enable employees to answer or end calls and control volume from the headset cord

Highlights

  • Integration with softphone applications
  • Integral call control buttons

Key Features

  • Lightweight portable unit
  • Unified Communications compatibility
  • USB connectivity
Logitech H820e VoIP Headset

3. Logitech H820e

Editor Rating: 5 stars Price: $125 – $135

The Logitech H820e DECT Wireless Headset offers enterprise-quality audio and all-day comfort for heavy use in open workspaces, offices or home offices. It features Intuitive on-ear call controls and a mute button with indicator light on the microphone boom. Digital signal processing and wideband audio provide clear lifelike sound quality.

Highlights

  • Compatible with most leading UC platforms
  • Skype for Business certified
  • Enterprise grade build and sound

Key Features

  • In-call LED indicator light
  • Intuitive on-ear call controls
  • Range up to 300 feet (100 meters)
  • Digital Signal Processing
Jabra Biz 2400 VoIP Headset

4. Jabra Biz 2400

Editor Rating: 5 stars Price: $119 – $190

The Jabra Biz 2400 is a lightweight wired professional headset. It comes with a noise-reduction system to ensure caller can hear agents even in a bustling office, and it has an EQ filter that can protect the agent wearing it from sudden sharp noises. It's available in both mono and stereo: Mono is a good choice for agents who'll need to talk to managers or coworkers in the office while wearing their headset, and stereo will make it easy to hear calls from both ears.

Highlights

  • Intuitive controls
  • 360 swivelling boom mic
  • HD voice clarity

Key Features

  • Internal noise-reduction system
  • Acoustic spike protection EQ filter
  • Available in mono and stereo

Read more – Check out our reviews of the Best Cordless Office Phones 2019 or the best Call Center Phone Systems

Jabra Engage 75 Mono Wireless Headset

5. Jabra Engage 75 Mono Wireless

Editor Rating: 5 stars Price: $210 – $280

Jabra Engage 75 is a stand-out example of a mono headset with wireless connectivity that can let agents call from as far away as 490 feet. The audio quality is clear and static-free, and its modern touchscreen interface can interact and connect wirelessly with deskphones, softphones, and smartphones.

Highlights

  • Good audio quality
  • Strong long-range connectivity
  • Built-in noise-cancelling functionality

Key Features

  • Up to 13 hours of talk time
  • Wireless connectivity up to 490 ft
  • Certified for Microsoft Skype for Business
Microsoft LifeChat LX-6000 VoIP Headset

6. Microsoft LifeChat LX-6000

Editor Rating: 5 stars Price: $35 – $55

The Microsoft LifeChat LX-6000 offers a satisfactory wideband stereo audio experience, fits tightly but comfortably due to its ear pads, and includes a 270-degree adjustable mic boom. A built-in call indicator light is also included. While the headset doesn't deliver the absolute best audio, it does come at a price tag a third the size of its competitors, which is what makes it sound out: It represents the perfect combination of a wallet-friendly solution and a quality one.

Highlights

  • Inexpensive
  • Weighs 5 ounces
  • Comfortable fit

Key Features

  • Noise cancelling microphone
  • Wideband digital audio
  • 270-degree flexible microphone boom
  • Inline volume controls
Jabra Engage 75 Mono Wireless Headset

7. Jabra Evolve 75

Editor Rating: 5 stars Price: $205 – $280

The Jabra Evolve 75 excells in every major category that a business looks for in a headset: The microphone is great, the battery life lasts an impressive 15 hours, and the headset itself is easy to set up and operate. In addition, agents will enjoy wearing this headset, thanks to the leather-feel padding around the ears and on the headband. Dual Bluetooth connectivity allows agents to connect to two devices and move more freely (with a range of 100 feet).

Highlights

  • Seamless connection via Bluetooth or USB
  • High-definition voice quality

Key Features

  • Includes a charging stand
  • Passive and Active Noise Cancellation
  • Certified for Skype for Business
Sennheiser SC 660 VoIP Headset

8. Sennheiser SC 630 – 660 Wired

Editor Rating: 5 stars Price: $130 – $172

Sennheiser SC 630 and 660 wired headsets are certified for Skype for Business in contact centers, offices or Unified Communications (UC) environments. They offer HD voice clarity, durability and all-day comfort. Users can manage calls seamlessly through the call control unit. The SC 630 is a single-sided wired headset while the SC 660 is a dual-sided unit offering stereo sound from dual-sided neodymium speakers.

Highlights

  • Certified for Skype for Business
  • Ultra noise-cancelling microphone
  • ActiveGard® acoustic shock technology

Key Features

  • HD voice clarity
  • Large leatherette ear-pads
  • High-quality neodymium speaker for HD audio quality
Plantronics Voyager Focus VoIP Headset

9. Plantronics Voyager Focus UC

Editor Rating: 5 stars Price: $145 – $170

This wireless stereo over-the-head headset pairs with Bluetooth and USB, and operates with a range of 150 feet. At 5.4 ounces, it's a reasonably lightweight option, and it includes the noise-reducing microphone and real-time Digital Signal Processing that any serious operation needs to ensure audio is deep and rich.

A mute button is built into the headset, letting agents control their audio channel at a moment's notice. The battery should last all day, and the headset can be charged while in use.

Highlights

  • Triple-mic with enhanced DSP
  • Connects via Bluetooth and USB
  • Fully adjustable, over-the-head wearing style

Key Features

  • Mute button control built into headset
  • Range of 150 feet
  • Noise-cancelling technology
Plantronics CS540 VoIP Headset

10. Plantronics CS540

Editor Rating: 4.5 stars Price: $285 – $320

The Plantronics CS540 claims to be the lightest DECT headset on the market. It features one-touch call management and voice-dedicated DECT technology with wideband audio for high-definition voice quality. An extended boom and noise-cancelling microphone filter out background noise and Digital Signal Processing (DSP) provides more natural sound.

The headset is available in four options – convertible, over-the-ear, over-the-head and behind-the-head.

Highlights

  • Lightest DECT headset on the market
  • Available as a convertible headset
  • High-definition voice quality

Key Features

  • Wideband audio
  • Noise cancelling microphone
  • Digital signal processing for natural sound

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How to Choose the Best VoIP Headset

The more you know about headsets, the better equipped you'll be to choose the right ones for your company. It comes down to knowing which features you need and which you don't need. Here's our rundown of the key elements to look out for and match against your business needs.

Components of VoIP Headsets

There are 3 main components of a VoIP headset: the earpiece(s), the microphone, and the computer connection.

The earpiece: Just like every headset or headphones you’ve ever worn, your VoIP phone headset has either one or two speakers which convert electronic signals into audible sounds. They are usually covered with soft foam or padding for comfort, but in-ear and on-ear options are also available.

The microphone: Again, this is a device you are probably fairly familiar with. It converts your voice (or other sounds) and converts them into electronic signals. It is the ‘opposite of the earpiece. The microphone may incorporate noise reduction or sound processing features to better capture your voice.

The connection: VoIP headsets connect directly to your computer (softphone) or other VoIP device (e.g. VoIP desk phone). There are two main types of connection – wired and wireless. Wireless VoIP headsets often rely on Bluetooth technology, just like many smartphone headsets.

Wired or Wireless Headsets?

Wired headsets would be suitable for call center agents who do not need to move from their desks while on calls; wireless headsets naturally enable a greater range of connected movement, ideal for managers, small business entrepreneurs and those whose work involves being constantly on the move. You'll get slightly better audio from wired headsets, but in most cases the difference is negligible.

Wired headsets might use 2.5mm analog mini-jack connections, but better models will typically have USB or Micro-USB connections.

Wireless headsets can connect over one of two wireless technologies, DECT or Bluetooth. DECT (Digital Enhanced Cordless Telecommunications) is typically considered the most reliable for business users, with a significantly greater wireless range.

Monaural or Binaural Headsets?

Monaural headsets feature a single earpiece that can be fitted for either the right or left ear, enabling the user to switch listening focus easily between their immediate workplace and their calls. Binaural headsets feature earpieces for both ears, and may include Noise Cancelling technology (see below). Most of the models featured in our list are convertible or come in both monaural and binaural versions.

Headband, Over-the-ear or Convertible?

Most headsets will typically have a headband design, but some more expensive models will give you the option of detaching the earpiece from the headband and using it with a small over-the-ear clip instead. (For example, the Plantronics CS540 above.)

Your Business Needs

Of course, the question isn’t simply ’which is the best headset for VoIP use?’ The question is ‘what is the best VoIP headset for me and my business?’ You have to consider how your office uses VoIP, and how reliant you are on phone calls in the first place.

If you are equipping a call center, you’ll need top of the line background noise cancellation technology. You’ll also want to avoid wireless devices to minimize signal interference, and the confusion of placing all the headsets on the correct workstations to charge at the end of the day.

If you’re equipping a small office or suite of individual offices, then the convenience and flexibility of wireless VoIP headsets may be the deciding factor.

Budget is almost always an issue as well. If you need 500 units, then shaving a pound or two off the price of each headset becomes important. If you only need a handful of VoIP headsets, though, adding a few pounds each for a bit of luxury might improve your experience.

Key features – What Your VoIP Headset Should Include

VoIP headsets have a few key features which should really be considered the ‘bare minimum’ for a quality headset. For most users, these are:

  • Noise cancellation technology
  • A snug but comfortable fit
  • Variable volume control
  • A reliable Bluetooth™ connection – if you have opted for a wireless VoIP headset

So now you know just about everything you need to choose the best VoIP headset for yourself and your office environment. Of course, if you would like to discuss your options with a a VoIP expert, we would be happy to help.

With this selection, we’re confident that you’ll find exactly the right headset model for your particular requirements – whether you’re a solo entrepreneur, a small business or are running a call center with dozens of agents.

Now you've found the best headset, find the perfect VoIP provider

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Jack is the Content Manager for Tech.co. He has been writing about a broad variety of technology subjects for over a decade, both in print and online, including laptops and tablets, gaming, and tech scams. As well as years of experience reviewing the latest tech devices, Jack has also conducted investigative research into a number of tech-related issues, including privacy and fraud.