Top 7 Ooma Alternatives

After researching the best business telephones on the market, we’ve determined that RingCentral is by far the best Ooma alternative. RingCentral offers superior value for money and many more third-party integrations, making it a better alternative overall. However, this isn’t to say Ooma is a bad choice. 

With a customer score of 4.4/5, Ooma is actually one of the top VoIP options among business customers. Users are delighted with the broad range of functionality, as well as the in-depth customer support. It’s also pretty scalable, giving its competitors a further run for their money. But RingCentral and Ooma aren’t the only VoIP services with a competitive offering.

This article will discuss seven promising Ooma alternatives – including industry heavyweights like 8×8, Vonage, and GoTo Connect. Scroll down to read our in-depth analysis or use our unique VoIP comparison tool to compare the prices of top providers.

On this page:

• Top 7 Ooma Alternatives Reviews
• Should You Choose Ooma Anyway?
• How Did We Compare Ooma to Other Providers?
• Verdict: Can You Do Better than Ooma?
• Frequently Asked Questions

Top Ooma Alternatives Ranked

Ooma vs RingCentral

• Best overall VoIP service
• Tech.co rating: 4.7/5
• Price from: $19.99/user/month

It’s no secret that we’re big fans of RingCentral at Tech.co. With second-to-none external connections and excellent customer support options, we actually think it’s the best VoIP solution out there.

With an overall score of 4.7/5, compared to Ooma’s score of 4.1, our research suggests it’s a slightly better choice for businesses – specifically those in the hospitality, retail, and healthcare industries. Boasting strong security features which are far superior to Ooma’s, the system will also be a better choice for businesses where data security is important.

Ooma isn’t out of the running completely, though. The platform offers a better customer experience, scoring highly in customer scoring. And with customer satisfaction determining how much businesses like the product overall, this is certainly a factor that shouldn’t be overlooked when searching for your ideal VoIP system.

Now that we’ve weighed up the offerings from Ooma and RingCentral, let’s take a closer look at how both systems compare in price.

Ooma pricing vs RingCentral pricing

Ooma and RingCentral are both fairly affordable solutions. When comparing the two head-to-head, we think Ooma provides businesses with a slightly better bang for their buck. However, with both Ooma and RingCentral sharing a price score of 3.5/5, picking a winner is like splitting hairs.

Ooma is available at three different price points, $19.95, $24.95, and $29.95 per user, per month. While Ooma’s cheapest plan, Ooma Office Essentials, offers unlimited calling in the US and Mexico, it lacks basic video conferencing, call recording and analytics features. In contrast, Ooma’s next package up, Office Pro, provides businesses with many more useful features for the additional cost of $5 per user, per month. If businesses can afford this extra expense, it significantly improves the value of Ooma’s VoIP service.

RingCentral, on the other hand, offers three main pricing plans that range from $20 to $35 per user, per month when paid annually. Each of these plans is packed full of specialist features, and they offer unlimited calls within the US, too. RingCentral also offers a 14-day free trial, so businesses can test out the service before agreeing to a payment plan.

As you can see, both providers offer a good deal. Unlike Ooma, however, RingCentral doesn’t include calls to Mexico, and their cheaper plans miss out on basic internet fax tools and popular integrations with Salesforce and Zendesk. This is why we’ve given Ooma the edge this time around.

Check out the table below to see how the provider’s plans compare, or learn more in our RingCentral pricing guide.

Is RingCentral better than Ooma?

According to our research, which compares VoIP providers against a number of key metrics, yes, RingCentral is a better VoIP option than Ooma.

While Ooma provides businesses with a better customer experience and offers slightly better value for money, RingCentral still provides an economical service with the option of a free trial.

What’s more, RingCentral is more scalable, has stronger security mechanisms, and offers a wider feature set than Ooma overall. This makes the solution more appropriate for a wider pool of businesses. RingCentral is also compatible with more external software, which extends its use even further.

To find out if either of these business telephone systems are right for your business, use our free comparison tool and receive bespoke quotes today.

2. Ooma vs 8×8

• Best alternative for small businesses
• Tech.co rating: 4.6/5
• No publicly listed pricing

With easy-to-use software, excellent customer support, and the ability to scale based on your business requirements, we think 8×8 comes out ahead over Ooma. In fact, with the provider securing a customer experience score of 5/5 and a 4.9/5  for business features, our research suggests 8×8 is actually the best VoIP option for small businesses.

However, 8×8’s security features really separate it from the competition. With all of its packages offering single sign-on, 24/7 customer support, and HIPAA compliance, 8×8 is a safe bet for users concerned about VoIP security. Meanwhile, Ooma scored a pitiful security rating of 1/5 for not displaying any compliance certificates online, as well as not offering multi-factor authentication.

Ooma does make up some ground when it comes to price though, as most of its monthly plans are much more reasonable than 8×8’s.

Ooma pricing vs 8×8 pricing

8×8 recently stopped listing its pricing publicly, but the last data we have access to suggests that its plans start at a rather steep $24 per user, per month. Based on this information, 8×8 and Ooma fare similarly when it comes to pricing.

While expensive, 8×8 does offer comprehensive paid plans, featuring unlimited US calling, video conferencing, and team messaging options. However, with prices thought to be at the premium end of the spectrum, this may price a lot of businesses out.

In comparison, Ooma’s cheapest plan costs $19.95 per user, per month. However, Ooma’s VoIP packages don’t exceed $29.95, and they’re all decked out with solid business features as well. This makes Ooma slightly better value for money overall.

For more information about 8×8 pricing, learn more here or check out our table below.

Is 8×8 better than Ooma?

We think 8×8 is a better VoIP solution than Ooma, but the answer really depends on the needs of your business.

Due to its impressive scalability and advanced marketing features, 8×8 is best suited to small businesses and sales teams that are undergoing a period of rapid growth. However, its exceptional security features and 5/5 help and support options make it a shoo-in for lots of larger businesses, too.

Unlike Ooma, 8×8 also gives users of its cheapest plan access to more basic communication features like team messaging, document sharing and video calling – making it a more viable option for businesses on a budget.

On the other hand, if you run a retail or customer service business, and don’t want to splurge too much for advanced features, Ooma might be better suited to you than 8×8.

3. Vonage vs Ooma

• Best for staff training features
• Tech.co rating: 4.3/5
• Price from: $13.99/user/month

Vonage is a sturdy VoIP service, especially for larger enterprises and customer-facing organizations. While it’s not as much of an all-rounder as RingCentral or 8×8, it tops both providers’ customer scores (securing a 4/5), and its feature-set gives them a run for their money, too.

Our research suggests that Vonage is a stronger solution than Ooma, but the verdict is not clear-cut. Ooma offers much better help and support options, and their price points are basically neck and neck. Vonage does offer a greater variety of external connections and more advanced VoIP features, so is a more versatile piece of technology.

Read our Ooma vs Vonage guide to learn more about how the providers compare.

Vonage pricing vs Ooma pricing

Compared to Ooma, Vonage offers businesses better value, with its cheapest plan starting at $13.99 per user, per month. This is because Vonage is currently offering a 30% off discount to customers who sign up for a 12-month plan. What’s more, Vonage’s Mobile plan gives users access to team messaging, document sharing, and video conferencing features, making it more appealing for businesses on a budget – whereas the same can’t be said of Ooma’s Office Essentials plan.

Vonage’s other plans, Premium and Advanced, cost $20.99 and $27.99 per user, per month respectively. Both of these tiers offer a long list of features, including analytics and single-sign tools, and are more affordable than Ooma’s most expensive package, Enterprise Call Center.

However, this doesn’t mean Ooma is out of the race completely. The VoIP service offers 24/7 support across all its plans and some impressive features in most of its expensive packages. Therefore, if you’re after top-notch customer support or you don’t mind paying a slight premium, Ooma’s plans will still provide you with a decent bang for your buck.

Take a look at the table below for more information on Vonage pricing, or see how it compares to Google Voice here.

Is Vonage better than Ooma?

All things considered, we think Vonage is a better VoIP solution than Ooma. While Ooma delivers a stronger customer experience, Vonage ranks higher in almost every other category, offering stronger business features, external connections, scalability, and security tools.

Our research also suggests that Vonage offers the best training features around, which makes picking the solution a no-brainer for businesses that onboard regularly.

It’s not quite a clean sweep though. Ooma trails right behind Vonage in our research and is also a decent option for retail and customer service businesses. So, if you’re willing to overlook Ooma’s poor security features and poor selection of third-party connections, the VoIP service could still fit the needs of your business.

4. GoTo Connect vs Ooma

• Great value alternative
• Tech.co rating: 4.2/5
• Price from: $26/user/month

Chances are you’ve already come across the GoTo software suite. From GoTo Meetings to GoToMyPC, the company offers a variety of quality software solutions to help businesses stay connected. The provider’s flagship VoIP service, GoTo Connect, is no different.

Loaded with the latest call management tools and video conferencing features, all for the affordable starting price of $26 per user, per month, GoTo Connect is one of the best value systems on this list (second only to Net2Phone and Zoom).

When you compare it with Ooma, GoTo Connect offers better security features and is slightly more capable of scaling with your business. Ooma does, however, offer higher quality VoIP features, slightly more external connections, and better help and support options.

With this in mind, the overall victor will generally depend on the unique VoIP needs of your business. We take a look at how GoTo Connect and Ooma compare price-wise below.

GoTo Connect vs Ooma pricing

GoTo Connect’s business telephone service is available at three pricing tiers. Compared to Ooma, which offers three pricing plans and two enterprise-level plans, it is slightly limited.

GoTo Connect’s three plans are Phone System, Connext CX, and Contact Center, which cost $26, $34, and $80 per user, per month, respectively. While GoTo’s starting price isn’t as low as many other providers on this list, its cheapest plan offers a generous array of VoIP and omnichannel communication features, so we think the service is a better deal than Ooma.

In fact, compared to Ooma’s score of 3.5/5 for price, GoTo received an impressive 4.3/5 – making it one of the best-value VoIP services we’ve researched.

We break down GoTo Connect pricing plans further in the table below.

Is GoTo Connect better than Ooma?

With an overall score of 4.2, compared to Ooma’s score of 4.1, our research suggests GoTo Connect is a slightly better VoIP solution for businesses.

With a stronger price score, GoTo is our top pick for businesses looking for a budget solution. Its impressive scalability and security mechanisms will make it a safe bet for many small and mid-size businesses too.

However, with Ooma offering better business features and a higher customer score, there’s only a hair’s breadth between the two. Therefore, choosing between these VoIP systems is never going to be easy.

5. Nextiva vs Ooma

• Best choice for professional services
• Tech.co rating: 4.1/5
• Price from: $20/user/month

Nextiva is an all-in-one VoIP service that’s geared towards professional services like accountants, lawyers, and creative service agencies. With a fairly limited feature set, it may not be a top pick for expanding businesses. Yet, with strong security mechanisms and customer support options – all for a starting price of $20 per user, per month – it’s still a great option for established firms.

Compared to Ooma, Nextiva offers a few more third-party integrations, including useful add-ons like Zoho, Salesforce, and HubSpot. This helps the provider to make up for what it’s lacking in features.

Ooma does top Nextiva’s customer score, however, suggesting that it might be a more popular choice among users. What’s more, Nextiva only offers video conferencing features on its most expensive plan. Since you can do this on Ooma’s Office Pro plan, Nextiva’s VoIP service will be less suitable for businesses that prioritize video calling.

With both providers putting up a decent fight, picking a winner between these two is tough. Next, we scrutinize Nextiva’s and Ooma’s pricing and try to determine which service is better overall.

Ooma pricing vs Nextiva pricing

Nextiva’s service is available at four main price points. Nextiva Digital retails $20 per user, per month; Nextiva Core at $30, per user, per month; Nextiva Engage at $40 per user, per month; and Nextiva Power Suite at $60 per user, per month.

Compared to Ooma’s three pricing tiers, Nextiva’s start price is a little steeper. However, with a price score of 3.8, Nextiva offers a slightly better value service overall. But with a dismal scalability score of 2.9, owing to that limited feature set, Nextiva might not be a better deal for businesses looking to scale in the near future.

For more information about Nextiva’s pricing, check out our pricing table below:

Is Nextiva better than Ooma?

When comparing Nextiva and Ooma side by side, it’s impossible to pick out a clear frontrunner. After assessing them against several core metrics, our research team awarded them both an overall score of 4.1/5, suggesting that their quality level is roughly the same.

Since Nextiva markets itself towards professional services and is packed with in-house collaboration features, it’s a clear choice for businesses of this kind. However, its lack of live chat integrations and web conferencing tools will make it less suited to firms looking to communicate across multiple channels.

With stronger help and support options, and call management features like call forwarding, park, and virtual receptionist, Ooma will still be a better choice for retail and other customer-facing businesses.

6. Net2Phone vs Ooma

• Great for international businesses
• Tech.co rating: 4.1/5
• Price from: $19.99/user/month

With affordable monthly plans and free international calling to over 40 countries, Net2Phone provides the best VoIP for international businesses on this list. However, according to our product testing, Net2Phone’s ranking is average across the board, which is reflected in its average scoring – 3.6 for business features, 3.9/5 for customer support, and 3.8/5 for customer experience, so aside from its value, the system is fairly mediocre.

It does, however, offer competitive analytics and the rest of its features are strong enough to fit the needs of the average business. So, if you’re looking for a fairly priced VoIP system and you make a lot of international calls, Net2Phone might be the provider for you.

Net2Phone pricing vs Ooma pricing

In the US, Net2Phone offers three pricing packages: Essentials, Professional and Enterprise.

The price of Net2Phone’s plan depends on the size of your business, but mid-sized businesses can pay as little as $19.99 per user, per month for the provider’s most basic plan. This price increases to $23.99 per user, per month for smaller businesses. Net2Phone’s software is also available to larger businesses, but the price of these monthly plans is only available on request.

While Net2Phone’s start price isn’t as low as its rivals like Vonage and Nuacom, we’ve awarded the system a 4.5/5 on price because all of its plans include international calls. Since international calls commonly push up monthly prices, this can act as an important cost-saving measure.

Ooma’s starting price may be a little lower, but with a price score of 3.5/5, we think Net2Phone’s VoIP system is much better value overall.

To understand Net2Phone’s small business pricing in greater detail, refer to our table below:

Is Net2Phone better than Ooma?

Both Net2Phone and Ooma received an overall product score of 4.1/5, so our research suggests both systems are essentially neck and neck.

Net2Phone’s software lacks basic document sharing, task management, and call monitoring features, and its external integrations are fairly limited too. This means the system might not meet the needs of businesses looking for specialized communication features.

On the other hand, if you’re fine with a stripped-back VoIP service and your business regularly makes international calls, choosing Net2Phone over Ooma should be a no-brainer.

7. Nuacom vs Ooma

• Best for customer satisfaction 
• Tech.co rating: 3.9/5
• Price from: $9.99/user/month

Next up, we have Nuacom. Nuacom doesn’t offer the best features or third-party integrations, so our research team hasn’t ranked the provider particularly highly. The system does seem to be popular with businesses though, and with a customer score of 4.6/5, customers clearly enjoy using it.

Nuacom isn’t exactly feature-rich, but the business telephone system does offer all the call services a standard business will need – from a virtual receptionist to number porting and beyond.

Its security features are more robust than Ooma’s too. And in a time where VoIP security continues to be a pressing issue for small and mid-sized businesses, this certainly isn’t something users should be sleeping on.

Nuacom pricing vs Ooma pricing

Nuacom is available in three main packages, Essentials, Unlimited, and Enterprise.

Its Essentials plan retails at $9.99 per user, per month, its Unlimited plan costs $24.99 per user, per month, and its Enterprise plan costs $34.99 per user, per month.

Based on our research that considers the cost of all pricing tiers, both Nuacom and Ooma deliver roughly the same value. They both secured a price score of 3.5, which, while it isn’t terrible, ranks them behind most other providers on this list.

All things considered, if great value is important to your business, you’d be better off ditching both of these providers in favor of more cost-effective solutions like GoTo Connect or Net2Phone.

Check out Nuacom’s pricing table below to understand its plans in greater depth:

Is Nuacom better than Ooma?

Simply put, no, Nuacom isn’t better than Ooma. Both business telephony systems lack pretty basic VoIP features and share a similar price score, but Nuacom’s poor scalability and customer support make it less competitive overall.

This is reflected in Nuacom’s overall score of 3.9/5, which slightly lags behind Ooma’s score of 4.1/5.

Our research suggests Nuacom and Ooma shouldn’t be the top pick for your business (and the differences between these VoIP products aren’t huge). They do both boast really high customer scores. This means that irrespective of our findings, customers seem to have great experiences with both providers.

Should You Choose Ooma Anyway?

If you’re looking to try Ooma, you’ll probably have a good experience. With a customer score of 4.4/5, most business customers have positive things to say about the VoIP service. However, unless you’re in the retail industry, our research suggests that it’s far from the best option around.

With Ooma lacking HIPAA compliance and basic security features, like user permissions and E2EE, it will be a bad fit for companies that deal with customer and client data like professional service and healthcare firms. It also doesn’t have key features like analytics, call transcripts or chat integrations, and isn’t as affordable as other contenders on this list – preventing it from being a top choice for smaller businesses and those on tight budgets.

Instead, 8×8 will be a much better option for smaller businesses and ventures that prioritize data security. But generally, RingCentral would be our top recommendation overall, with its excellent feature set, a score of 5/5 for customer support, and decent value for money.

We understand that budget is often a determining factor when it comes to settling on a VoIP system. Check out Ooma’s pricing table below to see if it’s within the budget of your business, or compare the prices of the top phone systems using our tailored tool.

Ooma pricing 

How Did We Compare Ooma to Other VoIP Providers?

With so many business software options available, deciding between competitors can easily be overwhelming. At Tech.co, we’re committed to simplifying this decision-making process, by providing businesses with research-driven, unbiased information.

When comparing VoIP systems, we don’t pick winners out of a hat. Every provider we include on this list has been thoroughly analyzed first by our dedicated team of in-house researchers. But what exactly does this research process look like on the ground?

Well, after whittling down the best options in a certain market, we meticulously catalog each significant feature of a product. From price to security features, what we consider depends on which aspects matter most to our readers. When researching the VoIP services in this article, we measured the seven metrics below:

• Price – How much are the provider’s packages and what do they offer? 
• Features – How many features does the VoIP service offer and how well do they work in practice? 
• External connections – How many third-party integrations are available, and are they high quality?
• Customer support – How decent are the provider’s help and support options and are they available round the clock?
• Security – Does the provider take data security seriously? What are their compliance certifications?
• Scalability – How well is the service able to scale with the evolving needs of your business?
• Customer score – What do businesses think of this product? How satisfied are they with their overall experience? 

Frequently Asked Questions