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ServiceTitan Review – 2019

May 24, 2019

6:32 am

  • Established: 2012
  • HQ: Glendale, CA
  • Notably popular Software
  • Intuitive user experience
  • Wide selection of important features
  • Offers Free Demo

Popular, cloud-based field service software

ServiceTitan is a highly-rated, cloud-based field service software designed to make running your business easier. You can schedule and dispatch technicians, automate payments, manage, inventory, and even improve marketing. Plus, as with all your information stored on the cloud, you won’t have to worry about accidents ruining your entire business. Because in the digital world of today, having a cloud-based field service software isn’t just a helpful feature; it’s a necessity. 

  • Software is one of the most highly rated on the market today
  • More than 50,000 customers trust ServiceTitan’s software to help run their business
  • ServiceTitan is also available on mobile for android and iOS devices

ServiceTitan services a wide range of industries, including: HVAC, Plumbing, Electrical, and Garage Door

ServiceTitan is not only a cloud-based service, but also prioritizes functionality, with its modern, easy-to-use layout. 

When it comes to price, ServiceTitan is on the more expensive end, but comes with many added features, so it might be worth it for your business.

Pros:

  • Broad range of features
  • Best for mid-to-large companies
  • Intuitive interface

Cons:

  • Priced above the industry average
  • Support team operates during business hours, not 24/7

Compare ServiceTitan to its competition

ServiceTitan Field Service Software: Features and Benefits

As one of the most popular field service softwares out there, ServiceTitan comes with an impressive selection of features that will turn your business into a well-oiled machine. From scheduling to marketing, this software will completely transform your company for the better.

Check out some of the features and benefits of ServiceTitan below and get a quote before you make your final decision.

Schedule and Track Jobs

ServiceTitan Mobile ProfileYou can’t manage your field service business without the ability to schedule and track jobs. Fortunately, ServiceTitan will turn this complicated chore into a simple, seamless work process. Plus, thanks to color-coordinate maps and comprehensive customer profiles, you’ll know exactly where you technicians are during every job, and when they’ll be able to move on to the next one. This will increase accuracy, saving your business from baring the brunt of mistakes.

Integrate with Phone System

A lot of business is done online, but many customers still prefer to book appointments over the phone. With ServiceTitan’s Phone Integration, you’ll be able to make sure these potential customers can seamlessly go from leads to sales without any complicated processes. The feature houses customer profiles as well, so every repeat caller will be met with an improved customer service experience designed to make people feel welcomed.

Improve Marketing

Keeping repeat customers is important, but so is attracting new ones. With ServiceTitan, you’ll have access to marketing features that can keep your business’ growth on track. The software allows you to monitor, adjust, and even create new marketing campaigns, increasing productivity and giving you complete access to your marketing potential. You can even monitor exactly where your ads are doing best to hone your strategy next time.

Utilize Analytics

Data is the key to any successful business, and ServiceTitan Reporting provides all the information you’ll need to make the right decisions for your business. With missed revenue trackers, booking rate statistics, and customer satisfaction ratings, you’ll know exactly where you business stands and how you can improve it, making your money at every turn.

A cloud-based field service software protects you and your customers

Field service software is about more than just managing your business; it’s about building trust between you and customers that need your services to live a normal life. With ServiceTitan, you won’t have to worry about floods, tornados, or other natural disasters destroying your data, because it’s all backed up on the cloud.

You’ll be able to access all your business’ important information from any computer, so managing your business on the go is easier than ever. Plus, with their expert customer service, any issue that does arise will be fixed immediately.

Set Up and Customer Support

With any new software, ease of use is a priority. However, everything can’t run smoothly all the time, which is why having an expert customer service team available is key. ServiceTitan prides itself on having a dedicated team of experts that will make sure any problem you encounter is solved quickly and effectively.

They aren’t always available, as business hours do prohibit any late night issues. But once you’re on the phone or online with them, you can rest assured that your field service business will be up and running soon.

Support & Training

Support options

  • Phone
  • Email
  • Live Chat
  • M-F 9am–5pm EST

Training options

  • Documentation
  • Training Videos
  • Live Online

Plans and Pricing

The problem with trying to understand the price of field service softwares is that they typically are customized for each individual company. Whether you’re a massive corporation looking for improved organization or a small startup in need of some help, these software can cost a lot or a little depending on what you need. And ServiceTitan is no different.

While they have a reputation for being on the expensive end of the scale, this popular field service software actually provides almost zero information on their website or on other review sites in regards to their price. They insist that companies take advantage of their free demo to get an idea of how the service can help them before figuring out a specific price plan.

Fortunately at Tech.Co we’ll help you get a quote today so you can understand how much an innovative software like ServiceTitan will actually cost you in the long run.

Case Studies

All the specs and prices we can round up can’t quite stand in for case studies that depict just how well a field service software can work for a real-life business.

Here are two examples of actual operations that made the choice to use ServiceTitan, and how it wound up helping them reach the next level thanks to an innovative integration.

Tiger Services logo Tiger Services

“Before purchasing the TomTom Telematics system, integrated with ServiceTitan, we were just guessing where our guys were at any given time,” says Todd Kiefer, Tiger Services’ General Manager. “We wanted to give our office staff and the techs a tool that would help respond to customers who said we did not show up, or were late in arriving.”

Operating out of the St. Louis metropolitan area, Tiger Plumbing, Heating, Air Conditioning and Electrical Services manages 28 vehicles and technicians across 160 square miles of service area. Adding the TomTom Telematics system, which integrates with ServiceTitan, allowed the operation to see on-the-go technicians’ locations in real time.

The change allowed Tiger Services’ dispatchers to start assigning their closest tech to a new job, and to dispatch jobs without endless SMS texts or calls. The technicians are happier, too, as a two-way communication features lets them respond easily from their vehicles while staying hands-free.

“I’d recommend TomTom Telematics and ServiceTitan to anyone,” says Kiefer. “We saw our investments pay off right away. Not only has it lead to more jobs every day – but more revenue overall for our business.”

Rescue Air logo Rescue Air

“As long as we’re able to use the ServiceTitan Integration into Yelp, it’s a serious advantage,” says Josh Campbell, owner of Rescue Air Heating & Cooling. “[The integration] is just one more thing that makes us look more professional and differentiates us as a bigger, stronger company. It lets our customers know that we’re working to build a better client experience.”

Business review site Yelp can have a huge impact on how many potential clients become actual clients. At Rescue Air Heating & Cooling, Josh chose to partner with ServiceTitan to harness all that online activity and turn it into extra revenue by offering Yelp users a quick and easy way to schedule service through the company.

The integration in question lets customers click a simple “Book Online” button from on a business’ Yelp page, fill out a few quick details like type of service needed, the exact issue, the address, and a date and time. Within 15 minutes, the customer has set an appointment, and the business can view their new client through the ServiceTitan software interface.

Three months after adapting the ServiceTitan Yelp integration, Rescue Air had increased their bookings by $50,000 — all from Yelp Integration bookings.

ServiceTitan: The Verdict

ServiceTitan is exactly the kind of field service software you need as a medium to large-sized business owner. With a bevy of helpful features, this heavy-duty platform can handle everything from basic field service process to complicated marketing procedures. And while many reviews state the price is on the higher end of the field service software spectrum, the robust capabilities make it more than worth it.

ServiceTitan is one of the most popular field service softwares on the market, even at the higher price point, which is worth noting. If you’re looking for a field service software that can do it all, ServiceTitan is the way to go.

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Conor is the Senior Writer for Tech.co. For the last four years, he’s written about everything from Kickstarter campaigns and budding startups to tech titans and innovative technologies. His extensive background in stand-up comedy made him the perfect person to host tech-centric events like Startup Night at SXSW and the Timmy Awards for Tech in Motion. You can email Conor at conor@tech.co.